GO 730T HOME account issues

[Gee-Pee]

I seem to have got myself into deep ****

I bought my TT730 in January; I set up HOME and registered the device with all my details. Earlier this month I got another TT and registered it as a 2nd device under a different email account name.

I have been intending to subscribe to the Qtly map updates but when I tried, I was only offered a full map purchase and no option for the subscription. I contacted TT support by email and they told me to connect my device, link to a web page link where I would be able to order the sub. Did that but it told me that the device I was linking was not registered - it only recognised the new device.

Rang TT support (0845 number - is that a premium no? - the techie did not know ), anyway she said that I should re-register the 730 under a different email address and start anew. I have tried this, but get the same offer of a the map version that is already installed (v815.2003) (at £79) but not the subscription.

Apart from Frustration, I don't have the time for this hassle, so does anyone have a suggestion.

Graham
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Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

[Andy_P]

Are you on the latest version of Home? (2.5.2.60)

The main page in home doesn't list the subscription service, it should appear as a new pop-up window when you got to "Add Maps, Traffic, Voices etc." followed by "Maps".

[DennisN]

It looks to me as though you cannot subscribe to the quarterly updates UNTIL you have to buy a new (later) map than whatever you have on the device already. Some weird TT logic I suppose. You already have the latest map installed, v815, therefore (and I'm guessing) you won't be offered the map upgrade service until the next new map comes out - say v820. You'll then connect and it'll offer you an upgrade to the latest map for say £10, plus the quarterly map upgrade service at say £7 a month, total cost for new map and next year's four maps, £38.

I'm imagining that the map upgrade service has a formula for working it out, which relies on you needing to upgrade to the "latest map". At the moment, already having the latest map, you don't "need" to upgrade, so you don't get offered the service. This is speculation by me on the basis of TomTom logic. You can't upgrade because you're already there! Looks like there's a little more emphasis on the "upgrade" than on the "service".

Andy my version of Home (2.5.2.60) has a banner on the first page inviting you to click to get the update service, which takes you to the pop up window where it checks your map and identifies it as x quarters old and offers the update service deal. I'm assuming that if your map isn't any quarters old, it can't work that out, so doesn't offer it!

Edit to add... I have a 920 with map 815 and I am NOT offered the map update service. That just might be because I've already bought it, but I doubt it, because I reach that stage BEFORE I have gone anywhere near logging in. My 720 is still on map 810 and I'm offered the update service.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[Gee-Pee]

[Gee-Pee]

You could well be right, Dennis except that the techie in good old Amsterdam, told me that the reason I was not getting the offer, was that according to her records, ONLy my new TT is registered and not the TT730. However, I know it is (both on the same HOME page and I choose which one I want to be recognised).
Furthermore, since 7 Jan when I first registered, I have been offered the subscription each time I have logged on and updated mapshare etc.
It's only since the new device had been recognised about 2/3 weeks ago that this problem has arisen.

EDit noted.
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Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

[DennisN]

You say you have two devices in Home, but do you have two accounts on the TT website? Try logging into TT.com with both your email addresses and see where you get.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[mikealder]

A point to remember though - the e-mail address you use for the device is more like a username which MUST be in the e-mail format, it doesn't need to be a true active e-mail acount.

For example tt940@blueyonder.co.uk will work as would GeePee730@virgin.co.uk make sure your two devices are using unique usernames in the e-mail address format and you should be fine, but also note the e-mail I sent you.

Note to other moderators, please don't worry about the e-mail addresses above as they are not active accounts, if they attract spam it won't get through as the accounts don't exist, the tt940@blueyonder.co.uk can be used for anyone with a device wanting to mess around with "Buddies" as its an active device name that I am using - Mike

[Gee-Pee]

Dennis - yes I have tried logging in to the two email addresses I use. Doesn't help, I'm afraid. But, good thought.

Mike, thanks for the advice.....I'll, take/investigate that.

Meanwhile, take the thread/query as sorted.

Graham
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Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

[DennisN]

[mikealder]

But you could also use the same user name as it would be associated with a different device ID and password - Mike

[Andy_P]

[Gee-Pee]

No, Andy, I don't get that offer.
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Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

[M8TJT]

[zaffy]

If anyone is not on BT and has to pay for 0845 etc. but gets free UK numbers, go to this website and type in the 08 number, it should reveal the STD 01,02 number, so you wont have to pay.

http://www.saynoto0870.com/search.php
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(GO 730)(One v2 New ED) and still no wiser

[Gee-Pee]

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