Should a RDS-TMC Receiver work with new v8.15 Map on 710

[alanlakes]

I had the same problem on my Go 750 (non-Live) and this was the cure from Tomtom which works. It may not be the same for a 520 but after a backup to pc it could be worth a try.

Alan

In order to resolve the issue, please follow the below given steps.

1- Remove the GNS folder from the internal memory of the device.
2- Remove and reinstalled the TomTom application.

The steps for reinstalling TomTom application is as follow.

STEP 1 Backup the device:

- Click ‘Manage my device’ in TomTom HOME and select the ‘Items on device’ tab
- Select ‘Maps’ and ‘Postcodes’
- Click ‘Copy items to computer’
- Close HOME

I would also suggest you to backup your favourites or POIs from the device. To do that, please follow the link http://uk.support.tomtom.com/app/answers/detail/a_id/7028/kw/poi

STEP 2 Reinstall application:

1 - Delete the application from device

- Connect the device to the computer and open TomTom HOME
- Go to Manage My Device
- Click ‘items on my device’
- Select the application and click ‘remove items from device’

2 - Delete the applications from the computer

- Go to Manage My Device
- Click ‘items on computer’
- Select the applications (there may be more than one)
- Click ‘remove items from computer’

3 - Re-download the application

- Go to Update My Device
- Select the application
- Click on Update and install
- Repeat this process until no more applications are offered.

3- Paste the attached file into the internal memory of the device and replace it in case the if you been told to replace the file.

4-Update de device in TomTom, in case that new updates are available.
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Tomtom Go 6200, Tomtom GO Android app, Garmin GPSMap 62stc, Garmin Oregon 450, Memory map V5 & V6, Moto G6, CamerAlert, Copilot Premium, MM Tracker.

[pcaouolte]

Before you do all of the above it might be worth simply renaming the /gns/gnsdata file to /gns/gnsdata.old

Then try your tmc receiver again.
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Paul

[Andy_P]

Thanks for the instructions from TomTom, "alanlakes".

Any chance you could post up the file mentioned in step 3?

[alanlakes]

Sorry no attached file on the original email. The reason, I presume is that this is a standard reply to the problem and in my case no file was required.

I can only repeat that it worked for me.

Alan
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Tomtom Go 6200, Tomtom GO Android app, Garmin GPSMap 62stc, Garmin Oregon 450, Memory map V5 & V6, Moto G6, CamerAlert, Copilot Premium, MM Tracker.

[mikealder]

The GNS folder and its contents (a single file with the name of TmcEApi.so) is included in a new Navcore download when the software is updated so no extra files would be required over and above the update - Mike

[Andy_P]

I wasn't thinking it was an EXTRA file... but a replacement.
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"Settling in nicely" ;-)

[Rickj2903]

I have discovered over the last couple of days that not only can I not get HDT (error 1008) my RDS-TMC system is unable to lock onto a signal and give me Traffic that way. Before the update it worked very well, now nothing.

Is anyone else experiencing this?
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Go 940 (deceased) Live 1000.

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