2 Questions about my New TomTom GO 940 LIVE, Help Needed

Waynesters

Hi guys

i was playing with my new device tonight and got this message on the screen "WARNING: TomTom LIVE services do not work abroad or in an area without coverage. Error Code: 2031"
is my unit faulty and do i need to take it back to HALFORDS or back to TomTom and have to wait an eternity to get it back,
i cant believe my luck with Sat Navs!! first of all my Garmin had loads of problems and now the top of the range TomTom, am i jinxed????

also, where do you plug a mains charger into the 940 ??
i cant see a USB hole anywhere, yet they sell a home mains charger which i was going to buy tomorrow, sorry to sound thick, but im confused Embarassed

can you only charge it in your car and in the provided dock while plugged to your PC?

HELP NEEDED Shocked

_________________
Wayne Harris (Pro Musician)
TomTom 6000
TomTom 1005
TomTom 940
www.bongiovi.co.uk
www.facebook.com/bongiovitributeband

SydEx · Occasional Visitor Joined: Aug 21, 2006 Posts: 20

Tim Buxton · Posted: Thu Dec 11, 2008 9:12 pm Post subject:

The mains charger might wel be a standard plug-shaped device which then accepts the USB plug on the end of your dock. That's what I got with my iPhone.
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Tim

Waynesters · Posted: Thu Dec 11, 2008 9:19 pm Post subject:

Thanks mate, so glad my unit isnt faulty!
i had a nightmare last night with a right jobsworth manager at Oxford Branch of Halfords, i first bought the TomTom 740 GO LIVE and got it home and realised that it didnt have bluetooth feature and FM transmitter and a few other things, i phoned the manager up and asked if i could return it an pay the extra for the 940 model, he said NO you cannot because you have opened it and turnt it on, i was a bit bemused so i rang TomTom and they said he is talking absoluite crap, i was well within my right to return if it im not satisfied, i then rang manager back up and told him that i can return it, he still said NO, tom tom dont know what they are talking about! i couldnt believe how rude he was and then he said "i been with halfords with 10 years and im telling you that you cant return it, i dont care what tomtom have said" Mad

i then thought i would ring the other Oxford branch and speak to their manageress, she was lovely and said im very sorry for how you were treated by the other manager at our other oxford store, bring your 740 back and pay the difference and you can have the 940 Very Happy

morale of the story is DONT TRUST THESE MANAGERS, they dont know everything!

i have lodged a formal complaint with HALFORDS Head Office as i dont want other shoppers being treated like this on the run up to Christmas
_________________
Wayne Harris (Pro Musician)
TomTom 6000
TomTom 1005
TomTom 940
www.bongiovi.co.uk
www.facebook.com/bongiovitributeband

Trigger · Posted: Thu Dec 11, 2008 9:38 pm Post subject:

I live in a vodaphone area and I travelled to London the other day still not working.still get the message "WARNING: TomTom LIVE services do not work abroad or in an area without coverage. Error Code: 2031" I also get this account is registered to another devis which is crap as TOMTO have told me the other device has been remove.

I wait with bated breath
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JohnLittleton

Waynesters · Posted: Thu Dec 11, 2008 9:42 pm Post subject:

so basically, i have bought a unit advertised with as "LIVE" and it doesnt work anywhere?...............Great!..........errrr, now what?
i can use all the features but NOT its main purpose, i chose this for all the hype and what it could do to save me time when stuck in Traffic etc

does anyone elses 940 LIVE Function work ok and doesnt get the Error Code 2031??

thanks
_________________
Wayne Harris (Pro Musician)
TomTom 6000
TomTom 1005
TomTom 940
www.bongiovi.co.uk
www.facebook.com/bongiovitributeband

MrT · Posted: Thu Dec 11, 2008 9:51 pm Post subject:

Trigger · Posted: Thu Dec 11, 2008 9:56 pm Post subject:

If you read the post correct the other device has been taken of the account following my many talks with TOMTOM as to seeting up another account tried still no good still rubbish I sent 2 hrs on the phone with then today they said will call back guess they did not suprise suprise
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JohnLittleton

Waynesters · Posted: Fri Dec 12, 2008 3:30 pm Post subject:

Hello Guys and Gals Smile

i want to buy a Home Mains Charger for my new TomTom GO 940 LIVE

im a bit confused, how do you plug the home mains charger into the Sat Nav unit itself? there are no holes to plug it in....
(sorry if i appear thick, all this is a bit new to me!)
at the moment i am using the supplied dock to charge the unit from my PC
how do you know when the unit is FULLY CHARGED?
when you first plug the unit into the dock, the light on the top of the unit is ORANGE, when its charging it then turns GREEN, how do you know
(when the unit is turnt off) if it is fully charged?? Confused

i was told to charge the unit for 4 hours from one of the TOM TOM advisors

i wanted to buy this but theres absolutely knowhere that has them in stock
TomTom - x40 Charger

would this alternative suffice?
Halfords Link - mini-USB Charger

MANY THANKS Laughing

anyone?
_________________
Wayne Harris (Pro Musician)
TomTom 6000
TomTom 1005
TomTom 940
www.bongiovi.co.uk
www.facebook.com/bongiovitributeband

MrT · Posted: Fri Dec 12, 2008 3:59 pm Post subject:

The TomTom one is not in stock as it has not been released in any quantity if at all yet.

The TomTom charger that Halfords have you will be able to plug your dock into the plug-transformer as it has a USB socket on it and charge it that way or put the lead from the charger into the active mount and charge it that way. That is what I do.
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Drivelux

mikealder · Posted: Fri Dec 12, 2008 4:01 pm Post subject:

The only way to currently charge the x40 at home is with the PC cradle connected to a powered USB socket, this either means the computer or if you have one a powered USB hub.

Orange LED means the device is charging, once it has turned green the device is fully charged.

The travel kit you linked to on the TT web site is a new accessory and I have yet to see this is any shops, I guess the only place to purchase one of these currently is directly from TomTom.

The other link to Halfords is for a different device, the x20/ x30 and One units use a mini USB socket for charging which is what this item is for - it is useless for the x40 devices - Mike

Darren · Posted: Fri Dec 12, 2008 4:10 pm Post subject:

MrT · Posted: Fri Dec 12, 2008 5:04 pm Post subject:

Here's how I do it with the dock and the TomTom travel charger for the Go530:

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Drivelux

Darren · Posted: Fri Dec 12, 2008 5:27 pm Post subject:

The TomTom x40 charger appears to offer a travel cable that plugs directly into the base of an x40:

But do you really need a mains charger? Charging from a PC is perfectly OK and in car it really needs to be connected to 12v anyway?
_________________
Darren Griffin

mikealder · Posted: Fri Dec 12, 2008 5:27 pm Post subject:

Well thought out MrT - perhaps that charger isn't quite as useless as I made out above Embarassed

- Mike

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