| View previous topic :: View next topic |
| Author |
Message |
Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
|
 Posted: Wed Dec 03, 2008 4:12 pm Post subject: |
 |
|
| topgazza wrote: | | ...and I'm not suggesting that. That implies that TomTom put the customer first ....in any issue.....and that has never been the case. They are the opposite of that. |
I'm no TomTom apologist, far from it but lets give them some due here. They are the only manufacturer who has by and large provided ongoing updates and feature improvements to their customers FOC and continuous availability of new map data for purchase should you wish to update.
There are many others that just abandon their older devices as they are superseded, no maps, no updates zip! Even Garmin who do provide bug fixes rarely add features to older devices.
So yes TomTom have a bad press but it is largely because they have been so successful and have commanded a huge proportion of the market, people say 'TomTom' now when referring to GPS in much the same way as we say 'Hoover' when we mean Vacuum cleaner. As such they get many more posts than other brands and consequently more complaints but that does not make them proportionally worse than any others.
_________________
Darren Griffin |
|
| Back to top |
|
 |
Strawbs
Occasional Visitor
![]()
Joined: Dec 30, 2005
Posts: 54
Location: Hertfordshire
|
| Posted: Wed Dec 03, 2008 4:55 pm Post subject: |
|
|
| topgazza wrote: | ...
Or going by your view take poison and die an agonisng well deserved death  |
 ! I hope my view doesn't come over that harsh, It's not meant to. I just think this particular situation isn't TT's fault (as with my example posted above), so I don't see why should it cost them to rectify it.
_________________
iPhone 12 Pro
|
|
| Back to top |
|
|
topgazza
Frequent Visitor
Joined: Aug 16, 2004
Posts: 589
Location: Hampshire, UK
|
| Posted: Wed Dec 03, 2008 8:04 pm Post subject: |
|
|
..and I do agree with you but I think there is an opportunity for TT to recover some good will at little cost. As I say they could request that people wishing reloads of their maps subscribe for a year to the latest map programme. If thats the solution anyway then I'd do it even if they didn't ask but if they made it mandatory I don't thnk many would objecy to paying£32 over a year for getting your maps replaced and then kept current. Sounds a good deal to me. Other than that the poison option is still available...
Darren...the only reason I have been banging on about it is because setting up, configuring and doing business analysis on datacentres...large or small...is what I do for a living.
TT already have all their customer records and all copies of maps old and new. The space to store these is small and very very cheap anyway. They already automate the links between someone logging on and what they have downloaded. Its already there. No increase in storage required that is relevant. Bandwidth is only an issue for those downloading...they would be slow if lots were doing it...but again, no different then now anyway. I don't believe the number of people re-downloading (is that a word ?) maps would increase that much. But yes...there would have to be a sensible restriction. But to avoid the lazy..Its simple ...you give people a one strike policy for a re-download...combined with a backup warning then thats it. I'm not suggesting they store millions of maps...just one of each back to a given date. They could also packet shape and limit the servers and if, say 150 people were downloading then block any others...priority given to those on subscription or new users getting updates.
Blimey...just spent a day discussing this with a well known Government department..am I getting overtime here?
_________________
TomTom 720
Nokia Lumia 800 with Nokia Maps, iPhone 4S with Apple Maps (sigh) |
|
| Back to top |
|
|
Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
|
| Posted: Wed Dec 03, 2008 8:17 pm Post subject: |
|
|
| topgazza wrote: | | Blimey...just spent a day discussing this with a well known Government department..am I getting overtime here? |
Ah well, give it another 3000 days and they'll be about ready to draw up a specification document 
_________________
Darren Griffin |
|
| Back to top |
|
|
topgazza
Frequent Visitor
Joined: Aug 16, 2004
Posts: 589
Location: Hampshire, UK
|
| Posted: Wed Dec 03, 2008 8:37 pm Post subject: |
|
|
...as you say...its a painful process populated by dozens of people who just will not make a decision....
I didn't mean to get all heavy with the Tom Tom thing...its been a long couple of days.
_________________
TomTom 720
Nokia Lumia 800 with Nokia Maps, iPhone 4S with Apple Maps (sigh) |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
