Help - Copy of usa map wanted. Deleted mine and now need it

turbo10 · Posted: Tue Dec 02, 2008 10:41 am Post subject:

I accept that its on the owners head to back up the maps, but TomTom don't really make it known that this has to be / should be done, and to then make things worse they give Home backup and restore that has inherent problems. There must be hundreds of people out there that have done a backup only to find that when it’s required to do a reinstall its not worth the CD it’s copied to. I see no reason why TT can't stick a warning sticker over the screen so that new users are informed of an important necessity.
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matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

Backing up the maps isn't something you have to do, unless you actually remove them from the device. At that point, you've pretty much taken it upon yourself to be responsible.

turbo10 · Posted: Tue Dec 02, 2008 12:03 pm Post subject:

Mullet · Frequent Visitor Joined: Dec 12, 2005 Posts: 1051

topgazza · Posted: Wed Dec 03, 2008 12:06 am Post subject:

Some sensible companies...so TomTom excluded then....either allow you to download the software again on proof of purchase...as in original receipt or email receipt. Some charge a small fee for the same service.

As the TT software is locked to a single device not allowing repeated downloads seems churlish at best. Its not as though it can be pirated onto another device so just charge a fee..say £15...for each repeat download with advice to back it up. In these days of "Home" I just don't see the problem. Although because this particular device is old it doesn't use Home ? If it did use Home wouldn't TomTom automatically update the maps when it saw there was a map missing ?

Its a pointless, petty policy.....but it is their policy however illogical and irrational it is.
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Strawbs · Posted: Wed Dec 03, 2008 1:58 am Post subject: Sorry ...

The OP admits to having an issue with maps in the past, so is obviously not new to satnavs and should therefore be familiar with the need to back up before deleting anything. he has access to a computer, so what's the problem with saving a copy of the device to the hard drive? a coupla gigs (max) is all that's needed.

Sorry, but I fail to see how TT can be held accountable for someone else's itchy trigger finger.
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topgazza · Posted: Wed Dec 03, 2008 11:55 am Post subject:

Of course they can't but they should allow at least one repeat download in case of "accidents"...it doesn't cost them anything and provided its given with a large warning about doing a backup.

Its no excuse though as they should provide a CD of the software, its their choice not to, in any case if its so "vulnerable"....or......put a huge great sticker on everything telling people to back up before using. Not sure if it tells people that a prerequisite of buying and using the device is to have "X" amount of disk space to back up the software. Until they do that and make it a condition of purchase they should provide a free download or CD

Its called good customer relations..................................oh!
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MrT · Posted: Wed Dec 03, 2008 12:39 pm Post subject:

To quote TomTom Home:

"One of the most important things you can do with TomTom HOME is make a backup of all the contents of your TomTom device. If you ever have a problem with your TomTom device, you can restore the backup. It's a good idea to make a backup regularly."

Perhaps as TomTom have a record of the maps purchased they should allow those who have deleted them to buy a new map or a subscription to the map update service at the current offer price depending on how old the lost map is.

topgazza · Posted: Wed Dec 03, 2008 1:00 pm Post subject:

That would seem a reasonable compromise. I guess the OP could subscribe to the current quaterly update and get his maps restored updated that way which should reinstall the US maps ?
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PaulB2005 · Posted: Wed Dec 03, 2008 1:10 pm Post subject:

Mick_1959 · Posted: Wed Dec 03, 2008 1:20 pm Post subject:

In the end, regardless of whether the original map should, or should not be made available for his 910, it will be out of date, and the latest map will be more useful!
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topgazza · Posted: Wed Dec 03, 2008 1:34 pm Post subject:

Paul...

The overheads for the servers etc etc are there anyway...makes no difference to the issue...bandwidth isn't an issue either as I'm not suggesting a free for all. They would only need to allow a free refresh...once. The fact that Garmin'spolicy is even worse is a reflection on the industry not the public.

The OP deleting the map is daft I agree...but again.....thats not the point. Its not a bumper....its a piece of software that you can't touch and hold.....they should issue a CD...then that arguement would be relevent.

It would add next to nothing to Tom Tom costs...for the same reason as my first point. CD ? 5p... Tom Tom....£200.05p

Look, I'm not disagreeing with your overiding principal, which is key anyway...the OP...and everyone should back their device up...no argument there ...but TT could "afford" to be a bit more flexible. But as before...this is Tom Tom....
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Strawbs · Posted: Wed Dec 03, 2008 3:10 pm Post subject:

I don't agree with the "they should provide a CD" perspective either! most software\hardware houses no longer provide hard copies of software! and if they do - you pay more for the privelage.

Server costs would also increase because of the tens of thousands of folk that do the same thing as the OP, that is; delete without thinking through the consequences of what they're doing.

As a former cable\broadband installer I have witnessed the ineptitude of customers making a hash of their system within a week of getting online, then blaming the company and demanding we come fix what they themselves broke. If you start pandering to those kinds of people, you never stop because they tell their friends what they got for free.

Telewest had to merge with NTL because of placing the emphasis on customer service. It doesn't pay to keep folk happy at all costs.
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topgazza · Posted: Wed Dec 03, 2008 3:42 pm Post subject:

...and I'm not suggesting that. That implies that TomTom put the customer first ....in any issue.....and that has never been the case. They are the opposite of that. I'm sure they could "hide" the cost of a CD in the price of the unit without going bust.

In any case the whole principle of any supplier /customer relationship IS to cater for the hard of thinking. To a point I'll agree but making the assumption that all SAt NAv buyers are computer savvy would be arrogant. Many a company has gone bust on that principle and if they have a rubbish business model that deosn't cater for the "Dimmo" effect then tough luck.

We'll just have to agree to differ but I still think the OPs best bet is to subscribe to the update program and be done with it.

Or going by your view take poison and die an agonisng well deserved death Very Happy

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Darren · Posted: Wed Dec 03, 2008 4:07 pm Post subject:

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