Rubbish 940

Trigger · Posted: Thu Dec 11, 2008 8:53 pm Post subject: Rubbish 940

No HD Traffic been on phone lasts three night 4 e-mail no answer so wrote following to TomTOM

Again no one has been able to sort out my system I am now taking this to the next level my laywer, As money has been take out of my account for a none exsisting service, and so for it has cost me £15 in calls and still not working please contact me on *********** as this can be discussd
John Littleton
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JohnLittleton

Darren · Posted: Thu Dec 11, 2008 10:30 pm Post subject:

Have you tried a factory reset?
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Darren Griffin

MrT · Posted: Thu Dec 11, 2008 10:42 pm Post subject:

Why are you paying for HD traffic or other Live Services when they are free for 3 months?
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Drivelux

HenryMitchell · Posted: Fri Dec 12, 2008 11:37 pm Post subject: Re: Rubbish 940

SpeedCam · Posted: Sat Dec 13, 2008 11:18 am Post subject:

Its unlikley to help but I received my 940 yesterday and the Live services are also not working. Luckily I knew all the questions and information TomTom support required, and supplied this, my call is with second line.

I beleive our problem is caused by one of two things, 1. The Live services are down but other users would be complaining. 2. Our units have been shipped with the wrong Vodafone SIM's and this is what I think is the most likely. I'm not sure if the SIM problem can be corrected remotely by TomTom & Vodafone or our units will need replacinging/fixing.

Where did your unit come from, mine was shipped directly from TomTom Holland.

Darren · Posted: Sat Dec 13, 2008 11:23 am Post subject:

Or it simply needs provisioning. They have had some issues with devices that needed to be re-provisioned to enable them.
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Darren Griffin

mcwarre · Regular Visitor Joined: Mar 25, 2004 Posts: 157

@SpeedCam,

Your issue is that the unit is from Holland - HD Traffic will only work in units purchased in that country...........

SpeedCam · Posted: Sat Dec 13, 2008 12:18 pm Post subject:

I think Darren is correct, I have been doing a little rmore esearch, even though my unit shipped from Holland it is a UK unit as it included the £50 fuel voucher. Also if you check the SIM ID the number will be similar to xx99xxxxx where 99 is the country code, and mine is correctly showing 44 so hopefully TomTom will be able to correct the problem without a replacing the unit.

Larok · Regular Visitor Joined: Dec 08, 2006 Posts: 79

I had that problem with a 540. Firstly are you sure your in a vodaphone reception area?

After that try reinstalling the firmware by 1. backing everything up via windows 2. removing all loose files on the device, (non folder files) and connecting to home to download new firmware. Worked for me!

Trigger · Posted: Sat Dec 13, 2008 5:51 pm Post subject:

My 740 died on Friday and lost all the Maps tried back up redsatart etc.

So took it back as I had only had for a week infact 9 days. got it changed at PC world guess what everting works came on first time on new one happy bunny at last . Very Happy

Booted up oaky straight ibn to traffic.

Just need to e-mail tomtom to get old one removed from account.

Makes me wonder if there are a bad bunch of systems out there.
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JohnLittleton

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