TomTom Live - No service

[MikeDStoke]

Have not been able to receive the HD traffic service for the past couple of days and now getting a message that the service is intended for another device. Has anyone else had this problem ?

[Flashyphotos]

If you go into Change Prefs on your device, and then My TomTom Account

Reenter your email and Password that is registered to you account,

Click Ok and it should update it with the TomTom Server

This is how I cleared it the couple of times I got this error on my 540

Hope that helps.

[MikeDStoke]

I think my problem started when I first logged in, prior to that the screen was showing as anonymous but was working. I have tried logging in again but the result is the same. I have now contacted tomtom support and they have come back with a few suggestions ... will see how those go

[Flashyphotos]

Good Luck

When I first used my device it came up as annonymous and worked,

I created a new Account on TomTom Home for the device as I had my old device linked, and it came up with the messages you were getting,

eg 540@myemail.com

I then created ANOTHER brand new account this time on the 540 iteslf,

eg new540@myemail.com

This time it worked and allowed updates through home and the error message stopped

So if you have access to a good supply of email addresses try entering a new one on the TomTom Device and change to that one when you reconnect to home again, that may help

Good luck. Its a pain and should not be needed (But it is TomTom!)

[MikeDStoke]

Thanks I will give that a try if the support methods do not work

[matthewj]

I too have now registered my device against my account, and get the message you see. I had plain traffic before, and see a "this service is not suitable for this device" message. It says to log into my account on the web, but that shows nothing of interest. I'm sure the web account used to show the device details, but I can't find that any more.

Please keep us informed of any steps that work for you.

[MikeDStoke]

Performed a factory reset as requested by support. Now that it has gone back to anonymous the traffic is working once more. I am loath to login to my account on the tomtom in case I lose the service again, will save that until the trial period expires

[Darren]

This occurs if you enter the account details of a user other than that associated with the HD Subscription. Happened to me this morning. You must use the login details associated with the device or leave it blank, if you don't HD traffic falls over and you get very unhelpful error messages that have little to do with the actual cause.
_________________
Darren Griffin

[MikeDStoke]

[Darren]

[MikeDStoke]

[MrT]

If you have another TT device or subscription account it seems that you cannot reuse an existing username or account. I still have active GPRS Traffic on my PDA and I had to create a totally new user account for the Live Services. I also had to create a new account for my wifes Go. When you do this I suggest that you disable password remembering in Home so it does not log you on to the wrong account.

Home does seem to recognise the correct account and device information when finally set up and asks for the correct username's password when you connect.

[MikeDStoke]

[matthewj]

I've been through this loop just yesterday. In essence, you have to do a restore to factory settings to get the trial working again. Then, don't enter your tomtom account on the device. It will work fine, until you enter the account.

[MikeDStoke]

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