540 not linked to tomtom account

[abercomp]

hi i changed my email address for my tomtom account now ,y 540 says the device is not linked to the tomtom account i get the same message even when i change the address back if i select update account in home i get a message saying can only change device once every 6 months
it will not give me any updates or downloads now any ideas please
thanks

[DennisN]

TomTom devices require you to have one email address per device. You can change the email address linked to a device - i.e. if you had a GO520 with your email address "me@here.com" and got a GO540, you could change your account of "me@here.com" to cover the 540 and you'd lose the account for the 520.

I'm not sure quite what you've done here.

However, if you have not paid for any services from TomTom (traffic, or cameras, or any maps/updates) the simple solution is to start from scratch with a new email address ... Forget your old address, (me@here.com) and simply register your new 540 with a new email address (newme@here.com) in Home and on the TT website.

With a brand new email address, you are a brand new account holder with TomTom - they don't know it, but I have currently four (live) different identities with them, for four different TT devices (and I hate to think how many for previous devices - I allocate a new email address for every new device). I don't have any services paid for, except on one device, the map update program, so that one will have to stay permanently with that ID. The only problem with multiple IDs is you get multiple TomTom junk mail to each address!!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[abercomp]

thanks that has sorted it

thanks
Paul

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