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membership renewal problem

 
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crazylegscrane
Occasional Visitor


Joined: Mar 28, 2006
Posts: 2

PostPosted: Mon Oct 27, 2008 10:00 pm    Post subject: membership renewal problem Reply with quote

Hi,

I renewed my subscription on the 9th October, my membership name is crazylegscrane, but I still cannot access the database. My paypal account shows the money going through on the 9th October, can you let me know what is happening please.

Regards

crazylegscrane
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14627
Location: Bradford, West Yorkshire

PostPosted: Tue Oct 28, 2008 12:28 am    Post subject: Reply with quote

hi,

can you send an email to subscriptionsATpocketgpsworld.com and we can look into it.

thanks

MaFt
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Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Tue Oct 28, 2008 9:28 am    Post subject: Reply with quote

Hi John,

Normally we ask that you email us as we require information on the payment aspect that we can't ask you to post in the forums.

However I've investigated the PayPal account record and can see the payment.

The system is automated but every now and again either PayPal don't send out the automated 'payment completed' token or we don't receive it and so you end up left in limbo until you post or email us asking what's going on!

I've now activated your account and added an extra month for the delay you experienced. I've also cc'd this reply via email.
_________________
Darren Griffin - Editor
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crazylegscrane
Occasional Visitor


Joined: Mar 28, 2006
Posts: 2

PostPosted: Tue Oct 28, 2008 10:00 pm    Post subject: Reply with quote

thanks very much for sorting out the problem Very Happy
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