DUFF TOM TOM 720 PLEASE HELP

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

Hi i bought this TOM TOM 720 from Amazon
It says on the box TOM TOM 720 US CAN , I'm so disappointed as its a present for my OH , from the main menu there are some functions not highlighted and it wont get address from UK postcodes even though i have UK flag,
Is there any other option other than returning it to seller from Amazon.
Crying or Very sad

mikealder · Posted: Sat Oct 25, 2008 1:41 pm Post subject:

Has it got a European or GB&ROI map loaded to it? - if not it won't be much use in the UK, the US spec units are shipped with North America mapping files installed, to check the map version tap the sat strength indicator lower right of the screen followed by the version box on the right of the next screen - Mike

Tim Buxton · Posted: Sat Oct 25, 2008 1:42 pm Post subject:

Can you navigate to any other UK address?

Does it have any UK or European maps on it? To check this tap the screen, select "Change preferences" then use the arrow to go to page 2. From there select "Manage maps" and then "Switch map". What map options do you see?

It could be that you are simply missing the postcode files, of course.
_________________
Tim

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

Thank you both.
map version-western europe-v710.1561.

western-europe.

hope this helps

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

oh i should add from main menu ,find alternatice is greyed out and on page 3 clear route and view route are also greyed out

mikealder · Posted: Sat Oct 25, 2008 2:15 pm Post subject:

Do you have a route planned? - if there is nothing planned then it cannot perform those functions so it greys them out - quite normal.

For postcodes can you try navigate to/ Address/ Postcode and see if it will let you enter the code from that screen? - if not the postcode files might be missing frm the device, these can be downloaded from Here - Mike

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

ah, think I'm getting somewhere, thanks for your patience.
now when i go to postcodes and type in a six digit postcode there is no space bar and i can go no further.
I havent a clue how to install that file onto the ndevise can you help me on that also please Rolling Eyes

mikealder · Posted: Sat Oct 25, 2008 2:41 pm Post subject:

You don't need the space bar for example entering FY4 3NN you simply type FY43NN and the device will accept it if you put that into your device it should offer a road (Kingsmede) - if you get that far you don't need the download as postcodes are working on your device - Mike

Oldboy · Posted: Sat Oct 25, 2008 2:41 pm Post subject:

The Space Bar is not needed as the Postcode is input as AB101AF or EC1A1AH.

If you can do that and the first shows as Upperkirkgate then the Postcode Search is working correctly.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

Did that as suggested but when i put the full postal code in (my sons)ng95ph
underneath the postcode bar is just says ng9

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

hang on a minute....if i scrol down it comes up with different streets but not my sons.

Can you not just put a postcode in wuthout having to put street in next?

mikealder · Posted: Sat Oct 25, 2008 3:32 pm Post subject:

It could be your sons postcode isn't actually part of the data set, I have seen this from time to time, try putting in FY43NN and what road does it say, all you do then is select the road followed by a house number - If you find the postcode you are using isn't on the device try using the Navigate to/ Address/ Street and House number option instead - Mike

Anita · Posted: Sat Oct 25, 2008 3:41 pm Post subject:

ssusan · Occasional Visitor Joined: May 07, 2008 Posts: 12

Well thats close. its actually ribblesdale court.
Thank you for all your help i think without it i may have sent it back Embarassed

.
I'll have a play with it now
Ta Susan

Anita · Posted: Sat Oct 25, 2008 4:04 pm Post subject:

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