720 dumped maps & apps

Andy_P · Posted: Mon Oct 06, 2008 10:55 am Post subject:

Well if you can see the TT as drives in Windows, but Explorer is saying they are empty, I think you might have to believe it. Sad

The only option would be a return to TomTom or somewhere like www.satnav-shop.com who do repairs.

It will cost you, and for the map as well, unfortunately....

Too late for you, but yet again it shows how vital it is to make that backup.

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

Hypothetical Question:

Is it allowable, or even possible to go round a mates who has the back up from Windows Explorer and has the same TT as you,

you then back up all the software from his back up to your device excluding any maps,

then go back to your house with your computer and put your maps on?

Is the Software that runs the map device specific or not, is basically what I am asking?

Cheers

Carl

peterc10 · Posted: Mon Oct 06, 2008 11:17 am Post subject:

Andy

are you sure? This is only 10 months old and the maps were lost because the battery ran down and something that Home did subsequent. We all agree that should not have happened.

It strikes me this is within the guarantee period and Tom Tom should honour that guarantee. And if they don't he has a good claim against whoever he bought it from under UK legislation that the unit as originally supplied was not of satisfactory quality.
_________________
Peter
HTC Sensation
Sygic GPS for Europe (No more TT "support"!)
Copilot for USA
Bury CC9060 bluetooth car kit & Brodit mount

DennisN · Posted: Mon Oct 06, 2008 11:21 am Post subject:

Darren · Posted: Mon Oct 06, 2008 11:24 am Post subject:

Andy_P · Posted: Mon Oct 06, 2008 1:53 pm Post subject:

Trevor1234 · Posted: Mon Oct 06, 2008 6:35 pm Post subject:

Well, today I disconnected the battery on my 720 and after a few minutes I reconnected again. And, Darren was right, no data at all was lost.

Now be honest, a loss of power on most other electronic devices would spell curtains and so it goes to show that the TomTom Go is a sturdy little survivor.

I am only mentioning all this just to show that what ever misfortune has befallen Keefy’s device it was not caused by flat batteries.
Its only 10 months old, contact Tomtom.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

peterc10 · Posted: Mon Oct 06, 2008 6:43 pm Post subject:

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

Wouldn't the problem be in proving that nothing has been done.

If like DennisN suggested it had been formatted TT owe you nothing, it was your choice to do the format.

This is, as has been discussed here, a really strange sequence of events as when the battery is completely discharged nothing should happen to the Software on your device because the memory it is stored on isn't affected by power levels, unlike my old PDA which always used to lose all its data when I didn't charge it, but Windows was always there.

The fact of the matter is that unless something serious has happened to where all the Software is stored on the device, TomTom would probably deny all responsibility.

Now the fact that the application software has been successfully reinstalled suggests that all is tickety boo there. Does it turn on, and say no available maps etc.?

Maybe now the application software is back, let the charge go again especially before you think about putting maps on, as you will be able to see if it was a one off or a reccuring problem which would suggest deeper problems

DennisN · Posted: Mon Oct 06, 2008 9:05 pm Post subject:

Andy_P · Posted: Mon Oct 06, 2008 10:15 pm Post subject:

As we know, it is very easy to corrupt most computer equipment (TomTom's included) simply by not following the correct procedure before disconnecting the USb cable. Often copying is still taking place even though it looks like it has finished. I'm not saying that is what happened here, but it MIGHT be something that simple (or that "Home" just threw a wobbly - which is also not unknown!).

It's always worth trying with TomTom, how you get treated often seems to depend on who you get answering the phone. You might get a re-load free, but I suspect if they know you neglected to make a backup they will charge for replacement maps.

keefy2 · Occasional Visitor Joined: Mar 28, 2008 Posts: 7

Hi again all, and thanks for all your comments and help. At long last (after 2 months now) TomTom have accepted that it is a hardware fault and, as I have been telling them, there is no way any PC will 'talk' to the TT unit. They have now agreed to take it back and repair it. What a shame they don't read the emails we send them. If they did, this would have been resolved weeks ago and I would have been a happy bunny. Now however, I have to say, due to thier crap customer care I would NEVER buy another Tomtom. Lets hope this one comes back to me in a reosonable length of time. They are still sending me emails telling me to try this file and load this and that even AFTER they have admitted it wont work!!!

Trevor1234 · Posted: Tue Oct 07, 2008 10:52 am Post subject:

Hi keefy2
I see that you have had good news and Tomtom is to get you up and running again. Time to break out the champagne.

Remember, as soon as you receive the device, turn it on and place is straight into the cradle and make a Windows Backup. You can then fiddle with it to your hearts content. When you have added your favourites, cameras etc make another backup. Mine are safe on DVDs and my portable hard drive.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

keefy2 · Occasional Visitor Joined: Mar 28, 2008 Posts: 7

Time will tell if we want to 'break out the champagne' lets hope they sort it. I have to say I am very disapointed that it has taken so much effort from so many people just to get TT to react properly! It has also proven that they do not 'read' properly the emails we send them as most of the emails they sent me with repair instructions were completly irrelevent to the fault. If they had read what I had told them they would have known it is a hardware fault weeks ago!!!

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