why cant i download the latest map!

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

paid for the map last night on the tomtom website (couldnt do it using home as i dont have the releveant type of card)

anyway, how ( Censored

DennisN) do u download it? their's no mention in the email, its been paid and when i connect to home its say i still have to buy the map!

ps just noticed on the invoice it says "delivery to" and my name and address!

does this mean their posting it and i cant download it?

Tumbleweed · Frequent Visitor Joined: Aug 30, 2004 Posts: 315

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

hi, by card i mean by way of paying payment, i didnt see anything about getting the map on a card Confused

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

What model of Tomtom do you have?

Which version of system software do you have?

Which version of Tomtom Home?

You may just need to get the right version of each so that the tomtom and Tomtom Home talk to each other.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

paid via the tomtom website and apparently when i start tomtom home it should update with the latest map, only it doesnt

i received thsi from tomtom

"You need to make sure that your device code is associated to your acccount first or the map will not be assigned to your account.

To do this, please follow these steps:-

Open TomTom Home
Log in to your account with your email address and password (click on File, Login)
Connect your TomTom to the computer and switch it on.
TomTom Home will prompt you to update your account with the new device. Please do this."

this doent happen, when i power on the tomtom it home just runs as normal, in the device tab, the add new device is grey'd out Confused

can anyone help? cause at the minute its a waste of 40 notes

Oldboy · Posted: Sat Sep 27, 2008 6:41 am Post subject:

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

i can see 2 GB &ROI maps, 1 on the device and another new 1, the new 1 is the 1 I bought via the website but it still says i need to pay for it, even though i already have and i have an email from tomtom saying its been paid Sad

according to the tomtomforums i'll need to phone tomtom and get them to do it?

thing is their customer service is closed over the weekend Rolling Eyes

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

so, as far as i can make out:

tomtom home is working fine with my xl, i can get updates, operate the xl with home etc

but, for some reason home isnt contected to my tomtom (website) account despite both having the same email addy Evil or Very Mad

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

here's my invoice, is it just me or does it read ike their sending it out?

DennisN · Posted: Sat Sep 27, 2008 9:17 pm Post subject:

I'm afraid your picture is too big for the forum so I've edited it out - if you want to show it, please reduce it to max 400 pixels wide. In the meantime, here's a copy of my invoice which shows the same Invoice and Delivery Addresses and I got mine by credit card (including the dreaded Securecode or whatever) download. How different is yours? Note I'll be removing my picture link shortly, so re-do yours if you want to show the picture.

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

DennisN · Posted: Sat Sep 27, 2008 9:49 pm Post subject:

By credit card, downloaded. All done via TT Home.

Just a thought (can't harm trying, you're not getting anywhere with TT until Monday anyway) - why not try clicking on that map they say needs to be paid for and see if it actually WANTS you to pay for it - maybe it just says the price and if you go for it you'll get it for "nothing". Give it a try (but of course, don't pay for it again).

The reason I have two items on my invoice is because I bought the new Map Update Service - update to latest map PLUS updates for a year, all at a cost lower than the current price of the latest map bought via the map website. If you end up speaking to TomTom on Monday, it might be worth your while asking whether the new Map Update Service applies to your device and could you convert your payment to that (because you still haven't downloaded the map).
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

i had to do it through their website as i dont have a CC and TBH i wish i had'nt bothered Rolling Eyes

john_d1974 · Occasional Visitor Joined: Sep 26, 2008 Posts: 34

just tried it again and it still wants me to buy the map, i knew their customer service were closed today buti foned them this mornin to get their opening hours its 9-8 and not 8-6 as stated on their website so because of my job i may not get this fix until god-knows-when Evil or Very Mad

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