Tomtom one XL won't recognize map after download update from

Filly

Hi,
I have a TomtomOne XL which now says "Problem with map you can not use this map on this device: Western_Europe_1GB"
This has only happened since I did an up date on the Tomtom website, it worked Ok prior to this.
The unit works Ok with the Australian map I have!
Can any one be of assistance? Crying or Very sad

philpugh · Posted: Wed Jul 16, 2008 8:35 am Post subject:

Posted in wrong forum - moved here
_________________
Phil

Daggers · Posted: Wed Jul 16, 2008 10:52 am Post subject:

Can you tell us what map and software version numbers you have installed?

Filly · Posted: Wed Jul 16, 2008 11:19 am Post subject:

Western Europe map Version 715

Regards

Colin

Andy_P · Posted: Wed Jul 16, 2008 11:45 am Post subject:

There have been quite a few reports of this exact problem on the forums in the last 2 or 3 weeks.
As with all activation problems, there isn't usually much that you (or we) can do about it, the only people who can sort it out are TomTom themselves.

Ring them on 0845 161 0009

Monday - Friday: 08:00 to 18:30 GMT
(every first Wednesday of the month: 09:00 to 18:30 GMT)

and explain exactly the error message you are getting.

So far it seems to have been due to TT either assigning the right map to the wrong email account or the wrong map to the right one!

Filly · Posted: Wed Jul 16, 2008 12:37 pm Post subject:

Thanks for the phone No. i assume thats a UK number, don't have a contact for Australia??
Thanks

dhn · Australia: 1300 135 604 9:00 am - 5:30 pm M-F

Andy_P · Posted: Wed Jul 16, 2008 12:54 pm Post subject:

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