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Can't Download

 
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valcooper
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Joined: May 26, 2006
Posts: 1

PostPosted: Fri Jun 13, 2008 9:38 am    Post subject: Can't Download Reply with quote

I have a subscription but am not able to download database. It's telling me I don't have a subscription. Has it expired? I haven't had anything from you to tell me to renew. Please advise.
many thanks
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Fri Jun 13, 2008 11:13 am    Post subject: Reply with quote

Hello Val, I replied to your email explaining that I could not find any account linked to the email address you used.

However I have just seen this post so can assist. This account does not have a subscription, the last one expired 26th May 2008.

You would have been sent a notification at the time, either the email address linked to your account is no longer used or the email was blocked as possible SPAM?
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GPS_fan
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Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK

PostPosted: Fri Jun 13, 2008 12:43 pm    Post subject: Reply with quote

Out of curiosity, what happens to the information on the left hand side of the screen:
Quote:
Your subscription expires in ...... days. Click Here to extend your subscription now.

Does this disappear because it's in a "Members Area" window and you would no longer be a member if your subscription has expired, or does it change to indicate that subscription has expired?
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Darren
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PostPosted: Fri Jun 13, 2008 12:55 pm    Post subject: Reply with quote

Great question, dunno Laughing
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Anita
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Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Fri Jun 13, 2008 1:40 pm    Post subject: Reply with quote

Perhaps valcooper can tell us?
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Anita
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Darren
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Location: Hampshire, UK

PostPosted: Fri Jun 13, 2008 1:46 pm    Post subject: Reply with quote

You should see this:

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