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Tom Tom One V3 Destroying my car
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chajun
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Joined: Sep 09, 2004
Posts: 165

PostPosted: Tue Jun 10, 2008 4:24 pm    Post subject: Tom Tom One V3 Destroying my car Reply with quote

Earlier this year I bought a Tom Tom One V3. The suction cup which has been replaced twice by tom Tom still falls off the windscreen. I have a brand new car and am getting really Censored off with this. This unit is chipping the dahboard when it falls off. The Satnav I am sure has had it's little brain damaged and a low volume whistle has appeared. Anybody else suffer from this cheap suction cup?

"Hidden" Swearing edited out PaulB2005. The language filter is there for a reason, and it is not intended to be a challenge for you to circumvent.
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lbendlin
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Joined: 02/11/2002 22:41:59
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Location: Massachusetts, USA

PostPosted: Tue Jun 10, 2008 8:43 pm    Post subject: Reply with quote

sorry to hear about the chippery. You may have seen us mention active dashboard mounts a few times. They are more tidy, and more secure than suction cup mounts. Brodit etc make some pretty decent mounts for all car types.
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chajun
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PostPosted: Tue Jun 10, 2008 8:47 pm    Post subject: Reply with quote

i wonder if anybody suffers the same trouble and have moaned at tom Tom?
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lbendlin
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PostPosted: Wed Jun 11, 2008 3:13 am    Post subject: Reply with quote

yes, we have told them numerous times that the suction cups (especially the black ones) are not adequate.
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chajun
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PostPosted: Wed Jun 11, 2008 7:18 pm    Post subject: Reply with quote

Did they bother to reply or suggest anything?
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lbendlin
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PostPosted: Wed Jun 11, 2008 9:42 pm    Post subject: Reply with quote

err, no. Evil or Very Mad
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spile
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PostPosted: Thu Jun 12, 2008 10:36 am    Post subject: Reply with quote

If there is a design fault then this is not going to help but it is worth cleaning the suction mount and relevant part of the windscreen with alcohol/ a screencleaner.
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chajun
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PostPosted: Thu Jun 12, 2008 12:44 pm    Post subject: Reply with quote

Thanks done all that and still it falls off. It's because there is no lever to expel air between the rubber and the windscreen. Tom Tom have already replaced the holder twice to no avail. you would have thought by now it might have dawned on them there was a problem!
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lbendlin
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PostPosted: Thu Jun 12, 2008 2:21 pm    Post subject: Reply with quote

the lever is your thumb - you are expected to press the disk against the glass as hard as you can (without pushing the windshield out ...)

Especially for curved windscreens (aren't they all) this method works rather underwhelmingly.
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chajun
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PostPosted: Thu Jun 12, 2008 3:19 pm    Post subject: Reply with quote

I seem to be getting no back up from my dealer who sold the item only that they wern't aware like TT of the windscreen mount problem!! also i received this message from TT about a low volume whistle that has occured. bit like DIY they refuse to do anything until this has been carried out. any comments.
-----------------------------------------------------------------------------------
Thank you for contacting TomTom Customer Support.


In this email you will find a few steps to resolve the issue you have with your TomTom. We advise you to follow the steps mentioned.

Download and install the latest version of TomTom HOME from the following link:
(make sure you select the correct version for your TomTom device and computer)

STEP 1. Creating a Manual backup of your TomTom

Charge your unit for at least two hours (preferably via the home charger)
Perform a reset on your device ()

If you have not made a backup yet you can do so by making a manual backup of your TomTom.


Copy all of the folders on the TomTom, one by one to the backup folder.
This can take up to 1 hour to complete depending on the device.
If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

You have now made a manual backup of your TomTom.

Please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device.

STEP 2. Format the hard-disk,

Open 'My Computer'
Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
Reset the TomTom with a paperclip in the reset hole for 30 seconds,
Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom
Connect your TomTom back to the computer and make sure it is switched on
Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
Turn the device off (with the on/off switch) and disconnect it from the computer.
Switch the TomTom back on.
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chajun
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Joined: Sep 09, 2004
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PostPosted: Thu Jun 12, 2008 3:22 pm    Post subject: Reply with quote

STEP 4. Install the latest application via TomTom HOME on your device:

Connect the device to the computer and switch it on as soon as it is connected.

Click on 'Device Disconnect Device'.
Turn the device off with the on/off switch and disconnect it from the computer.
Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

If you have any issues with copying the contents of the TomTom to your PC and back again, please let us know and state what error messages, if any, that there are.

With Best Regards

The TomTom Customer Support Team
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saikee
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Joined: Apr 30, 2008
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PostPosted: Thu Jun 12, 2008 10:55 pm    Post subject: Reply with quote

I don't even know what the bother is all about!

I ran a Magellan for about 4 years on two successive Shogun.

Now I have a TT920. Same kind of suction cup. Never fall off. I moist the cup before sticking it in. The cup needs to be re-applied if left on for a long period in dry and hot weather, say a week. It pays to wipe the glass clean before putting the suction cup holder in. Dust and dirt destroy the suction.

I also purchased a spare suction cup for the wife Golf GTI and the TT is the one going from vehicle to vehicle.

When I got my TT I did a back up copy to the PC. Thereafter I just copy from the PC any thing I need, like map and MP3, and put the information into a SDHC card and TT will read it and use the information.

No need to make it sound more difficult that it is. Between a HP PDA, TT and Magellan TT is a lot easier than the others when communicating with a PC because a MS Windows reads/writes the content of the SDHC card regardless if it is inside or outside the TT.
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chajun
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Posts: 165

PostPosted: Thu Jun 12, 2008 11:17 pm    Post subject: Reply with quote

Thanks but you have missed the point

1 I have a brand new car
2 TT have supplied three windscreen holders all of which fall off!
3 have cleaned them and window to no avail
4 I don't leave cup on windscreen
5 "don't even know what the bother is all about"?
6 I DO

Tom Tom seen to have buried their head in the sand.
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Calomax
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Joined: Sep 30, 2005
Posts: 988
Location: St Martin's, Guernsey

PostPosted: Fri Jun 13, 2008 8:55 am    Post subject: Reply with quote

The instruction manual for my 720 says to use the suction cup dry. I've now had mine on the screen over a month and it hasn't fallen off once.
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chajun
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PostPosted: Fri Jun 13, 2008 9:27 am    Post subject: Reply with quote

Hello in St Peter Port or wherever. Nice place. As I posted TT sent me two holders all of which sometimes stay on most of the time fall off have tried everything short of Super Glue. Also since fallng off the unit works but has a feignt whisle coming from it. TT now do not reply to support messages.
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