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nimh999
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Joined: Apr 05, 2007
Posts: 46
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 Posted: Fri Apr 18, 2008 9:11 pm Post subject: TT910 developed fault. Battery died? |
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My TT910 has developed a fault. I have had it 13 months and the warranty has just expired. Just my luck.
When it's connected to an In Car Charger it will turn on, find it's GPS position and then turn itself off again. It might do this once, it might do this half a dozen times. It won't stay on for longer than 30-40 seconds.
It won't turn on at all if it's not connected to a charger.
I have tried rebooting, but have had no success.
Does anyone have any ideas?
Is it possible that the battery needs to be replaced?
If yes, can I replace it? |
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nimh999
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Joined: Apr 05, 2007
Posts: 46
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| Posted: Fri Apr 18, 2008 9:21 pm Post subject: |
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| mikealder wrote: | | One other thought though, the 910 cannot be more than 2 years old as yet, even if it was purchased when the device first came out, so it should still be under waranty, a call to 0845 161 0009 might save you the hastle - Mike |
Does the TT910 have a 2 year warranty? |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Apr 18, 2008 9:23 pm Post subject: |
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You sure? Most TT's have a two year warranty.
It will tell you in the EULA in the "licences" folder on the TT itself. Make sure you read the right one. |
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tonys66
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Joined: May 25, 2006
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Location: norfolk
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nimh999
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Joined: Apr 05, 2007
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| Posted: Fri Apr 18, 2008 9:43 pm Post subject: |
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| Andy_P2002 wrote: | You sure? Most TT's have a two year warranty.
It will tell you in the EULA in the "licences" folder on the TT itself. Make sure you read the right one. |
If I could turn it on. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Fri Apr 18, 2008 9:43 pm Post subject: |
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| nimh999 wrote: | | mikealder wrote: | | One other thought though, the 910 cannot be more than 2 years old as yet, even if it was purchased when the device first came out, so it should still be under warranty, a call to 0845 161 0009 might save you the hassle - Mike |
Does the TT910 have a 2 year warranty? |
Assuming you have made a backup have a look in the "Licences" folder and open the file;
lw-english-no_us can.txt
using WordPad (Note Pad will open it but it makes a mess of the end of line terminations)
| lw-english-no_us can,txt wrote: | WHAT THIS WARRANTY COVERS
1) TomTom International B.V. (“TomTom”) warrants to you that the Hardware will be free from defects in workmanship and materials under normal use (“Defects”) for a period of two (2) years from the date that the Hardware was first purchased by you (“Warranty Period”). During the Warranty Period the Hardware will be repaired or replaced at TomTom’s choice (“Limited Warranty”) without charge to you for either parts or labour. This Limited Warranty covers the replacement of the Hardware only. If the Hardware is repaired after the Warranty Period has expired, the Warranty Period for the repair will expire six (6) months after the date of repair. |
The exclusions clause does not mention battery so you should be OK, the post you took my quote from was a site member who had purchased a re-furbished device which does come with a different warranty to an outright new purchase.
Have you tried a different charger though? - what about when it is connected to the home dock and the supplied mains charger, does it behave the same way or not, either way you have it under warranty when you read the extract above (or look at the files on the unit) changing a battery in one of these devices is not the easiest of jobs unless you are used to handling electronics - Mike |
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