TT 930T Unboxing & Comparisons With 720T

vicky · Posted: Fri May 02, 2008 3:18 pm Post subject:

Just an update for you,

I have moved away from the 930T

But got a reply from TT Support today with regard to ASR Not working on the US Maps and only the EU Maps

The Reply was that as I had purchased a European 930T I only had the right to EU ASR and 930s sold in the US would have US ASR and NO EU ASR as it was region specific and not being provided on the second region maps on the unit

Whast a complete cop out from a company just to hide the fact that the unit memory is not big enough to support both, Frankly I am disgusted with them

REPLY FROM TOMTOM

May we apologise for the delay in responding to your query.

Your reference for your query is 080425-XXXXXXX.

I have spoken to our 2nd Line support department regarding the issue with your device.

The devices that use the Automatic Speech Recognition - ASR, are separated by the regions where the devices are purchased.

Since your device was purchased in Europe, it is a European edition of the Go 930, and the ASR will only work for your Western Europe maps.

The devices purchased in the USA or Canada, will have the ASR functional only for those regions also.

I apologise for the previous misinformation, and if you have any more questions, please do not hesitate to contact us again.

With Best Regards

Andy_P · Posted: Fri May 02, 2008 3:46 pm Post subject:

I hope you replied....

There is NO mention of this in any of their advertising before you buy OR in the manual after you buy.

vicky · Posted: Fri May 02, 2008 4:02 pm Post subject:

To be honest I have really had it with them! I just cannot be bothered any more

TBH I can really understand why people are pirating there product as it seems sometimes its the only way to get what you paid for.

dhn · Posted: Fri May 02, 2008 4:36 pm Post subject:

vicky · Posted: Fri May 02, 2008 4:58 pm Post subject:

TomTom seem to treat Customers Like Mugs

Customer A: Purchases TT Go 930 @ £399.99 gets loads of Hassle from TT Support and is told cannot use ASR outside Region

Customer B: Purchases TT Go 720 @ £179.99 Goes to a certain website that shall not be named downloads pirate copies of the V8 maps and Navcore 8 spends 10 mins installing on 720. Now has the same functionality as Customer A and is £220 better off!

Do TomTom Offer incentives for customers to stay as Customer A and not stray to the dark side and become Customer B - Do they h3ll.

I have always found TT support dismal, but would never have considered becoming Customer B: BUT They are getting me close to it!!

SpeedCam · Posted: Fri May 02, 2008 9:25 pm Post subject:

SpeedCam · Posted: Fri May 02, 2008 9:29 pm Post subject:

Just reading TomTom's response and it just does not stack up, they are selling a product that is supposed to provide navigation features for both Europe & the US. Where on the box does it say that it is a European version and specific functionallity will not be available outside this region?

vicky · Posted: Fri May 02, 2008 10:21 pm Post subject:

DennisN · Posted: Sat May 03, 2008 12:18 am Post subject:

Infama · Posted: Mon May 05, 2008 4:52 pm Post subject:

gatorguy6996 · Posted: Mon May 05, 2008 5:11 pm Post subject:

Infama, if they had simply included more memory, it wouldn't even be an issue
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vicky · Posted: Mon May 05, 2008 10:57 pm Post subject:

vicky · Posted: Wed May 07, 2008 2:26 pm Post subject:

Just an update

Now had a Final response from TomTom to my questions over

1: Failure to supply NA ASR Files
2: Failure to offer V805 Map upgrade even tho device less than 30 days

The response is

As my device was purchased from outside the UK (Pixmania), Purchased and paid for in UK Pounds - Through a direct link on the TomTom UK Website

TomTom have deemed it an import and as such not entitled to ANY UK Support (IE Map Upgrades and extra files etc)

They are really being total Ar$eholes here, are they not aware that the UK is part of the EU and to restict free trade and purchase between all member countries is illegal. I really don't know what to say

I really don't want anything to do with them anymore. I jsut checked our accounts and in the last 6 Years have spend over £5k on TomTom devices for ourselves and staff. *(Devices & Map upgrades etc)

As far as I am concerned thatsd the lot now, not another penny is going to them, I will phase out all our remaining devices and go to a cheapo (Throwaway) range for staff. And invest in the garmin powered built in units for Richard & myself.

Cheers TomTom. Toys well and truly thown out of pram now.

mikealder · Posted: Sat May 10, 2008 4:57 pm Post subject:

Just a quick pointer though, the 930 was supplied with Western and Central Europe mapping on the device, there is no new version 805 Western and Central Europe map available at the time of posting this, so TomTom are not doing anything wrong on this issue. The Western Europe map which is v805 covers less area and countries, so any "free" upgrade to this map would reduce the devices capability (although it would free up the lack of memory issue earlier in this thread).

The ASR issue is a different matter and one they should resolve, if/ when the 805 Western and Central Europe map is offered for sale and you are within the period to qualify for a free upgrade then irrespective of where the device was purchased from they should honour this IMHO - Mike

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