Should my 760 appear in my Explorer menu?

tonygamble · Regular Visitor Joined: Jan 23, 2007 Posts: 186

I've plugged my new 760 into the USB port of my laptop.

It is charging OK but I can't see it in Windows Explorer.

Is this likely or is my PC simply not finding the right driver?

I'm using XP Pro, but this is not the first time this laptop has failed to 'see' a device hooked to the USB (namely a Ricoh GRD camera).

Thanks in advance.

Tony G

PaulB2005 · Posted: Tue Apr 08, 2008 12:08 pm Post subject:

The Nuvi should appear as two new drives. One called Nuvi and one for the SD card slot.

Has the Nuvi gone into USB Mode (i.e. black screen with a PC logo on it?) If not, try a different port. Also have you got the device locked with the power switch or with the Garmin lock. The switch must be central and the unit unlock with the PIN if set.

Is it plugged directly into a port or via a hub?

tonygamble · Regular Visitor Joined: Jan 23, 2007 Posts: 186

Has the Nuvi gone into USB Mode (i.e. black screen with a PC logo on it?)

Yes.

If not, try a different port. Also have you got the device locked with the power switch or with the Garmin lock. The switch must be central and the unit unlock with the PIN if set

Switch central. No PIN used.

Is it plugged directly into a port or via a hub?

Direct.

Thanks Paul.

Any more clues?

Tony

PaulB2005 · Posted: Tue Apr 08, 2008 7:55 pm Post subject:

Are you using the original lead that came with the Nuvi?

Did you try any other USB ports?

When it's plugged in can you go into Device Manager (Control Panel, System icon, Hardware tab, Device Manager button) and tell what's listed under Disk Drives. Any Yellow Exclamation marks?

Have you also tried switching it off and on again whilst plugged in?

When you plug it in do you get the "Bong, Bong" sound Windows makes when plugging in a device?

Are the USB ports on the Motherboard (i.e. round the back) or on a front panel?

tonygamble · Regular Visitor Joined: Jan 23, 2007 Posts: 186

"Are you using the original lead that came with the Nuvi? "
Yes.

"Did you try any other USB ports?"
Yes.

"When it's plugged in can you go into Device Manager (Control Panel, System icon, Hardware tab, Device Manager button) and tell what's listed under Disk Drives. Any Yellow Exclamation marks? "
No. But a yellow question mark.

"Have you also tried switching it off and on again whilst plugged in? "
I can't. The switch is dead.

"When you plug it in do you get the "Bong, Bong" sound Windows makes when plugging in a device? "

Yes.

"Are the USB ports on the Motherboard (i.e. round the back) or on a front panel?"

It's a laptop.

Sorry Paul. This is a tricky one. This machine does find USB devices a struggle from time to time. I had considered buying a PCMCIA to USB card to see it this might help.

However, from a search on this forum I find I am not the first to be struggling with a USB and maybe there is a solution.

Tony

PaulB2005 · Posted: Tue Apr 08, 2008 10:27 pm Post subject:

MaFt · Posted: Tue Apr 08, 2008 10:41 pm Post subject:

paul, yellow question mark - i presume is the exclamation mark in the yellow triangle. basically means it know's it's there but it's not set up correctly...

MaFt

inspiredron · Posted: Tue Apr 08, 2008 10:53 pm Post subject:

Sounds like a driver problem. Go to the Garmin support site and search for "USB driver". That will tell you how to check that the right driver is installed.

Do you keep your XP Pro up to date? Is it SP2?

PaulB2005 · Posted: Tue Apr 08, 2008 11:47 pm Post subject:

tonygamble · Regular Visitor Joined: Jan 23, 2007 Posts: 186

Paul,

Thanks for all that. Yes I had the exclamation mark. But when I uninstalled and reconnected I was taken to the New Hardware wizard - which cannot find anything.

"so the next step is to try the Nuvi on another PC. If it works there then the problem lies with the laptop."

The Nuvi works fine on another PC. Yes, the problem is with the laptop. In the nearby thread about USB problems someone pointed me to a MS Hotfix. Regretably that did not work either, but I am game to try anything.

Another thought was to buy a PCMCIA card that has a powered USB socket on it. Does anyone have any experience of whether these might be a solution?

Sorry this is not really a Nuvi problem - but it does seem that USB's not seeing Garmins is not unknown around here, so quite a few of us would welcome the answer.

Tony

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