RDS-TMC and GPRS Traffic differences with Navcore 7.48x

pbrace · Occasional Visitor Joined: Apr 04, 2008 Posts: 11

I think this must take the prize for the best and most irrelevant response so far from TomTom.

My final message after a number of exchanges:
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I am disappointed that I have not received a detailed response from your second line support team.

I am also extremely unhappy that I have purchased a 720T in the last month, spending an additional £60 over the 720, based on your advertising and claims that clearly represent a serious misrepresentation of the products capabilities.

It is advertised as showing the traffic delay on the traffic bar and being able to find you alternative routes. This is clearly not the case and, from the information I have seen in various forums, has never been. How you can therefore market this product as having these capabilities?

The main problem (with 7.221) are:

1.The traffic receiver is very poor. It will only occasionally pick up traffic signals even when I am in an area that I know has good reception. It is clearly in need of redesign and should not be on the market.
2.When signals are received the data regrading the delay times is, the be honest, ridiculous! I assume it is calculated on some kind of algorithm that is clearly inappropriate. On some occasions showing delays of over an hour when it is only a few minutes.
3.The delay time does not appear in the traffic bar, as advertised. When a time does appear it is never more than 1 minute no matter what the delay is shown in the detailed view and not all delays appear on the bar.
4.The blue tooth hands free occasionally “hangs” so it rings but no voice is heard either end. To resolve this when I try and switch the unit off, it will not, and eventually reboots.
5.The unit keeps corrupting the gnsdata file.

On on updating to 7.481:

1.All colour coding of delays are lost and no time delay information is present anywhere in the system.
2.As there is no time delay the system refuses to calculate an alternate route.
3.The useful information regarding the station you are tuned to has dissapeared.
4.No information is provided when the system is looking for a station (you do not know it is not tuned in). I.e. The yellow circle no longer appears.
5.Once it has found a signal and the green circle appears, it never changes back, even if a signal was found for a few seconds and no traffic data downloaded.
6.Items have been removed, or lost from the traffic and setup menu with no advice to the user that you have changed the interface.
7.4 and 5 of 7.221 still happen

Clearly your software is very buggy and is not properly tested before release and why do you not provide your users with full details of the changes made?

The unit and software does not perform as advertised - please advise me when you are going to fix this.

I look forward to hearing what you propose to compensate me for the time I have wasted in updating this system time and time again and for the money I have wasted.
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Response (only received after 10 days and a reminder update to the log):

First of all I do not know how the product is advertised in the UK as I am based in the Netherlands. However on the Traffic bar the delay for the specific incident (congestion) should be shown. However this is also reliant on the map data that is available.

The traffic receiver should not be affected by version 7.221. The TMC receiver you got with your Go 720T is a redesigned receiver that has passed all the tests. We have not had any complaints (bar your complaint) since releasing this version of the antenna.

As explained earlier in the e-mail, the delay times are also reliant on the map data supplied. Also it is reliant on the information provided through the frequency. These are all factors that can result in some information not being as expected.

The delay time is for the specific traffic incident, therefore it may well be less than a minute. This should however vary.

Concerning the bluetooth we are unable to provide you with an answer as you have not supplied us with the make and model of the mobile phone.

With all software based products you will have updates. This is the nature of these products. We provide these updates for free so that your device is continually provided with the latest and most efficient system available. You will find no difference with any other make GPS device. These will all also come with their occassional updates.

If you are really having all these issues consistently this will not be due to the application installed but most likely due to a faulty RDS-TMC antenna. We can arrange a repair for you to have this replaced.

With Best Regards

The TomTom Customer Support

shadamehr · Banned Joined: Apr 25, 2006 Posts: 507

Classic...

What a total d*rk that CS rep must be - most of TT staff for that matter, given my own experiences in just three short months * Laughing Out Loud

*

mikewall · Posted: Wed Apr 30, 2008 8:10 am Post subject:

Look at the responce i got! they admit there is a issue! TT seem to be lying! Cut and paste them my reply see what they say!

karlak · Lifetime Member Joined: Dec 14, 2007 Posts: 39

mikealder · Posted: Wed Apr 30, 2008 9:25 am Post subject:

Perhaps some you might be interested in the new RDS device announced yesterday in This Thread - Mike

AndyVaughan · Posted: Wed Apr 30, 2008 8:22 pm Post subject:

emjaiuk · Posted: Wed Apr 30, 2008 10:24 pm Post subject:

AndyVaughan · Posted: Thu May 01, 2008 8:22 pm Post subject:

At least you can use 6.525 and TMC works with that!!!!!

Andy

pbrace · Occasional Visitor Joined: Apr 04, 2008 Posts: 11

emjaiuk · Posted: Mon May 05, 2008 6:39 pm Post subject:

pbrace · Occasional Visitor Joined: Apr 04, 2008 Posts: 11

Another problem. On my TomTom 720T it appears that the RDS-TMC works (i.e. picks up a signal) and connects in areas close to transmitters when I do not have it connect to power in the car. However as soon as I plug in the power lead it looses signal and ceases to work altogether. Does this happen to anyone else?

karlak · Lifetime Member Joined: Dec 14, 2007 Posts: 39

mikewall · Posted: Tue May 06, 2008 5:20 am Post subject:

Another test of RDS-TMC being useless! yesterday came back from Minehead to Banbury had my 720 my old Navman and a Garmin running side by side! Dash was a right mess with wires anyway results i left minehead at 11am all units reported M5 delays in Bristol area 3 main areas Avonmouth, Cribbs Causeway, and M5/M4 intersection! garmin said 46mins delay Navman 49mins TT 0mins O2 traffic line (TMC) 1hr! Garmin offered no better route, Navman did offer a route but saving was just 8 mins TT didn't reroute even trying to force it to! Actual delay was about 25mins not bad for that area on Bank holiday!

I am aware that any sat nav would find an effective alternative route hard in this area! But this test was not about rerouting more about delay reporting!

Will phone TT later to report this if there back from there LONG weekend break! (started wednesday) as i was told to phone them wednesday last week but awnser phone just said closed for bank holiday! Report any news later Laughing Out Loud

if any!

beaconlegal · Posted: Tue Jun 03, 2008 1:57 pm Post subject:

Andy_P · Posted: Tue Jun 03, 2008 2:54 pm Post subject:

[quote="beaconlegal]
Anyone know how to get hold of 6.525 ...[/quote]

http://www.oldboy.me.uk/TomTomUpdates/

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