TomTom launch 7.480 for GO x20 devices

[shadamehr]

My reasons or justification for reverting back:

1) Seems more sluggish, slow to place you round turns on the map (yet others say they think it's faster)

2) Too long and faffy to turn it on now - either wait ages for it to show, or count to 4 and guess and let go.

3) Can't see the "hide me" warning screen when switching off very well due to the new reduced brightness switch off. Giving TT benefit of the doubt, they could argue this is so as NOT to draw attention to the device, when parking up, so that those near by don't spot it. But the whole idea is that WE see it and are reminded. And if we do see it, and are reminded, we are meant to be taking it with us anyway..

4) Menu alterations for the worse - for example, one not mentioned, is that when changing between day and night colours, you USED to then get a follow up message, "Do you want to automatically adjust for night colours" or similar. Now you get no such secondary warning, and instead can ONLY do this through the brightness settings menu. Things like this are just silly removals.

5) Wireless traffic - as mentioned by me, incidents on the traffic map show incorrectly - with Congestion items NOT getting the "Queuing Cars" symbol unless you zoom close in, and lance restrictions (blue) indications often not showing with any colour, but just as blank. Not helpful at all. Reverting back, I find all is well, so this is confirmed as an APP. Update issue, not a simple traffic issue on the day.

6) Volume seems a tad quieter all round

7) Voice recognition works for me (not for USA users since the update though), but seems less exact now.

8) I randomly, but alas REPEATEDLY, get asked to choose my Computer Voice on start up, as well as confirming my key device settings. This did not ONLY happen once, as I thought it had due to new upgrade etc. And alas, others have confirmed that this is happening more than once for them. This is quite a biggy when you think about it, if ALL of us, over time, will randomly be asked to confirm settings again and again.

The only real GOOD thing I see from this update...

1) Overspeed warning is now white text on a solid red block background, rather than just changing the speed text to red itself on the surrounding blue background, which is harder to read.

Thus, not enough going for it to warrant upgrade for me yet.

[mikewall]

Mate you seem to be having lots of issues with your upgrade! My 520 not had half your problems, why dont you try downgrading the reinstall new app? i dont find it sluggish but most of the changes i dont like i certanly can live with for a good TMC! and it is good still not lost signal! i sure remote areas will have blackspots but at least M25 is covered! try a reinstall mate!

[michaelb104]

Does anybody know if the problem with handsfree has been fixed - the one where it crashes in the middle of a call and keeps repeating the last nth of a second of the call.

Regards
Mike.

[shadamehr]

Ha - how's this for a funny day NOT...

TomTom today finally replied to my Email about the traffic issue I was having, as well as the lane issues showing the wrong side (which applies to BOTH versions of the application however).

They told me they had "reset traffic on my account" whatever that means **, and to try it again now. Also, could I send them screen shots of the Traffic Wrong Lane Direction issue.

So I replied telling them I had spent ages downgrading to previous version etc, so I hoped their advice was not just generic, as it means I will have to spend ages putting the new version back on. Additionally, that I won't be including screenshots of the wrong lane issue, as this is ALREADY a known bug, I just wanted an update.

TT replied stating I MUST supply screenshots if I wanted this escalating. (How do you escalate an existing known issue, but there you go).

So I spent all afternoon putting the new version back on my device etc etc, and taking a whole raft of screenshots. Sure enough, as soon as I went to new version, I no longer get the traffic warning symbols again for congestion issues on the traffic map. (which I can confirm after prior reverting that DOES work fine on previous App version)

So a waste of time putting new version on.

And after sending all this data, info, and no less than nine screenshots to TomTom, about a known problem too, I get this back:

"Thank you for your query regarding Traffic, and your maps.
We currently cannot offer you an immediate suitable solution for these problems. We have sent your questions to our 2nd line technical department.
We hope to have answers for you as soon as possible, please bear with us while we find solutions for your queries.
With Best Regards
Adam W
TomTom Customer Support Team"

What a total waste of time - especially as I even fore-warned him that I am SURE their reply would be along those lines. And without batting an eyelid, that's EXACTLY what they responded with.

10 out of 10 for their audacity at least, in not even TRYING to make the generic reply I told them I KNEW they were going to send, somewhat more personal.

Oh well...

So now I am about to revert back AGAIN to prior version, as all afternoon I have been turning corners and having the TT show me as driving straight on for a few seconds etc.

[nebula]

When finding POIs or when finding address (Crossing:), I get the message on screen "One moment please..." and cannot progress until I click the back button. I have tried reinstalling, restoring factory settings and resetting my 720, but the problem is still happening. This is a showstopper. Have reported to TomTom support.

[shadamehr]

[andy-c1]

[gymord]

[SpeedCam]

Coming home tonight I got stuck in traffic on the M1, the holdup was not being shown on the TMC traffic, but I put this down to the TMC data quality. This gave me the opportunity to see how well the TMC system is now working after the V7480 update and I have to say I’m most disappointed. I selected a route that took me down the M1, around the M25 and down th M3 to Poole and this was Easter weekend, and to my surprise no updates were shown. I couldn't believe this so I checked and the Traffic was showing ‘Up-to-date’ I therefore browsed the traffic on my route, to find there were 3 incidents. Thinking that the system had updated whilst I was playing around I returned to the main screen and the traffic status bar was still showing no traffic incidents, but was showinga green status symbol. I therefore selected the Read Aloud traffic incidents, and surprise the three incidents were all read out correcly, still nothing showing on the front screen.

When I returned home I selected exactly the same route, still green, upto status, and no traffic incidents either on the status or on the browse map, this just could not be possible. As a result of this I started up TomTom on my PDA and selected the same route and used the standard dialup traffic, after a minute or show I had a completely different picture, lots & lots of incidents, 41miles of hold ups, 5.5 hrs delays, and surprise surpise still no update on my 720.

[SpeedCam]

Based on the above I've logged a request with TomTom support for them to accept my TMC back and refund the cost under the sales of act 1979, 'Not fit for purpose' lets see what they say.

[chris_ah1]

[mikealder]

[karlak]

Speedcam,

Just to let you know I experienced exactly the same fault this evening while trying a "test" route from Milton Keynes down the M1 and onto your neck of the woods. No reported delays on the bar, but when you look in Traffic they were there. Although they did not give any delay what so ever.



Seems like it is one step forward and 2 back.................

[AndyVaughan]

I reported to TT in November the issue that if there was more than one incident on your route the sidebar showed nothing with RDS-TMC, as well as the 1 minute delay problem.

I have pestered them numerous times about an update, and they are still fobbing me off.

As for the advice regarding sale of goods act 1979, I think you will find it is the retailer that is responsible, not the manufacturer.

Sale of Goods Act Quick Facts
Subject: Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.



So, the answer is quite simple - wait for the x30 to come out with the new RDS-TMC receiver and HD traffic and then just take your current x20T back as not conforming to contract and get an exchange, as long as you are within 6 months of purchase the retailer has to prove you wrong, not vice versa. It is advertised on the box as being able to recalculate routes from delay information via RDS-TMC which it cannot do as it is not getting accurate delay information. There is also a picture on the box of it showing multiple traffic incidents on the sidebar, which on one 520, 2 720s and a 920 I have not seen yet across all Navcore 7 versions to date (all of them have had various hands free faults so I have just kept taking them back and upgrading them as the prices have dropped).

I am about to write to the esteemed Harold Goddijn again regarding this latest TMC farce, it was bad enough with the 510T and the useless receiver, they now get the receiver right and cock up the software plus break the handsfree functionality!!

Andy

[mikewall]

Ok i see still issues with TMC, my unit shows more than 1 delay! i'll try and get photo tomorrow and post it! i had best ever day with TMC never lost signal, well the circle stayed green on the southern section of M25 i've never had a TMC reception with any traffic info device! i do feel TMC update is best part of update! Still not perfect tho

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