No Mapshare updates since....

HappyTrucker · Posted: Mon Feb 25, 2008 12:14 pm Post subject:

I've tried removing corrections - and to be honest, after the A40 cock up MapShare updates are low on my list of priotities. I just hate it when something that WAS there suddenly disappears. I start to think - what next?

And surprise sur-ruddy-prise it's sprung up as an option today. Damn TomTom.....Wonder if a big stick would help...... Rolling Eyes

Unholymoondog · Occasional Visitor Joined: Apr 22, 2006 Posts: 5

I setup Home on Saturday after getting my new 720 and the mapshare updates were available all Saturday evening and first thing Sunday morning. It started reporting that no new updates were found, even though it stated that mapshare updates were available. I didn't modify my device at all on Sunday, so I thought it doubtful that it was a problem with the unit.

I then checked to see if was a potential problem with the Home software. My original installation was on my Vista PC, so I decided to setup Home on my Laptop which was running XP. I again found that the updates were still unavailable, which signified a problem with the server itself.

I've read back through the threads reporting the problems and I have seen the possible solutions. The suggestions worked for some, but not for others and this appeared a bit strange. The problem that I found yesterday was purely a server related problem.

However if there is also a problem with the home software, it no wonder that people are getting so frustrated. Reading back through the posts, the servers seem to be very unreliable and they really need to get them stable to help pinpoint other potential problems.

Insomnia06 · Posted: Sun Mar 02, 2008 10:50 pm Post subject:

Andy_P · Posted: Sun Mar 02, 2008 11:43 pm Post subject:

Sorry, Insomnia, I thought it had been posted eveywhere... that info came direct from TomTom support, BUT was only relevant for v6 maps.
V7 maps don't have the files they mention.

The only advice from them that I've seen that might work for v7 is to use "remove all corrections" from the Home menus.

Try just removing OTHER peoples' corrections first, but unfortunately it didn't work for me until I deleted both other peoples' AND my own, which meant I had to re-enter all of the corrections that I had sent to them, (luckily, I always add errors I find to a POI category I call "map errors" too, so it was boring but not impossible to re-do it all).

marksfish · Posted: Mon Mar 03, 2008 4:01 pm Post subject:

[tongue in cheek]
Try raising a ticket to Tom Tom support explaining your problem. Wait a couple of days after sending it and then re- synch your device. Download map updates successfully and receive an email from TTS 4 days afterwards asking for a screen shot of the error<
[/tongue in cheek]

As daft as it sounds, it worked for me and has done ever since. Haven't got a clue why it started working Confused

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pete1336 · Posted: Mon Mar 03, 2008 6:17 pm Post subject:

Seems to be working fine for me now. Laughing

Andy_P · Posted: Mon Mar 03, 2008 7:13 pm Post subject:

This is half the problem. There are so many times that it just stops working for no apparent reason and then starts again, that it MUST be TomTom messing with it or their servers being broken.
If ONLY they would say so on their website, like other companies seem to be able to do, it would save so much faffing around.

GerryC · Posted: Mon Mar 03, 2008 7:46 pm Post subject:

dhn · Posted: Mon Mar 03, 2008 8:31 pm Post subject:

Andy_P · Posted: Wed Mar 05, 2008 11:24 am Post subject:

Well, I've got TWO support quetions open with TT about the missing POI corrections, and last night (for the second time) I got a reply from TomTom "support" saying that Mapshare has NEVER provided POI updates!
They said (and this was the whole reply):

DennisN · Posted: Wed Mar 05, 2008 11:31 am Post subject:

Stop it Andy!! That's the second time this morning you've caused me to scrape semi masticated banana off my keyboard and screen. Just give me a few more minutes to finish my elevenses before you go off on one again. PLEASE (and where's that rolling round the floor smiley?)
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

GerryC · 29 February 2008, Amsterdam

Andy, Do you want to point out their own press release...

TomTom Map Share™ receives TÜV SÜD certification

Andy_P · Posted: Wed Mar 05, 2008 3:04 pm Post subject:

Thanks, I'll hang on to that for their next reply! Laughing

Andy_P · Posted: Fri Mar 07, 2008 10:49 pm Post subject:

Today, I had a reply that made sense:

chrisjr · Occasional Visitor Joined: Feb 26, 2006 Posts: 32

I realise this is going to win the award for stupid question of the decade but, tin hat on duck under the parapet and here goes Smile

What the chuffing hell are you supposed to see on your TomTom when a map correction has been applied?

I have Go510 running ver 7.162 software and UK & Republic Of Ireland map ver 715.1703. I run Home 2.2 and it claims to be downloading and installing updates. it even claims to be uploading corrections I have made.

But try as I might I cannot see anything more than one single solitary correction that I made to rename a short stretch of road outside my mums home. And that is it. I have for example tried to update Jcn 4 of the M40 to put in the new slip road from the A404 North to the M40 West. But either I am being incredibly thick and not doing it right or it just ain't working but no sign of the correction.

And no obvious sign of the other 6000 odd correction Home claims to have installed either.

So what exactly is the point of having Map Corrections if you cannot see them? Or am I doing something silly (quite possible Very Happy

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