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Very annoying...again
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Tue Mar 11, 2008 1:13 pm    Post subject: Reply with quote

Thanks Paul, have now forwarded your details to Satmap.
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Dragsterman
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Joined: Nov 06, 2007
Posts: 39

PostPosted: Fri Mar 14, 2008 12:02 pm    Post subject: Reply with quote

Thanks Darren for putting me in touch with Richard at Satmap. I spoke to him the other night and he seems like a very nice chap indeed. It was great to speak to him first hand and get an update on where they're at with the software update and SatSync which, true to his word, was available for download the day after I spoke to him. My A10 was clearly faulty and has since been returned. I now look forward to my replacement with the latest software on it and getting some good use out of the device from now on.

I'd also like to say, I think it was commendable the way Richard made the effort to try and speak to me first hand and resolve the matter. There aren't many businesses in this day and age who go out of their way like that. I can't imagine that happening very often with the big boys (Garmin et el)...
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Physicist
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Joined: Nov 08, 2007
Posts: 57
Location: Cambridge

PostPosted: Fri Mar 14, 2008 4:05 pm    Post subject: Reply with quote

In case anyone gets the wrong idea about Garmin, my experience with their European (UK) help line has been fully the equal of my experience with Satmap's. If they dont know the answer they invariably phone back with a solution within the promised time. In addition they will replace sets that appear faulty and indeed have done so for me once beyond the guarantee period. As a large organisation Garmin can, of course, issue software updates more rapidly than can Satmap. Their recently issued Colorado receiver had a number of bugs but the majority of these have been resolved within 6 weeks of launch. Normally Garmin's new sets are remarkably bug-free.. they slipped up on the Colorado.
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Dragsterman
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Posts: 39

PostPosted: Fri Mar 14, 2008 6:33 pm    Post subject: Reply with quote

I wasn't really tryting to do Garmin down or anything, they are a much larger organisation though and you'd expect good service. I'm surprised they give a personal touch though. I'd just like to see a smaller company like Satmap succeed with their product and hopefully give the big boys a run for their money.
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