TT support - POI Warning tone resetting problem

gpspcb · Occasional Visitor Joined: May 01, 2007 Posts: 18

Hi,

I just got my reply back for tomtom support about the warning tone resetting problem - they don't want to know! Here is my thread to them consisting of three messages and their reply.

Thanks
Pete

if1977 · Posted: Mon Dec 17, 2007 10:50 pm Post subject:

To be honest gpspcb when you mention 3rd parties to TT they will their hands with you. You would be better reporting the faults to do with your TT unit and leave out the 3rd party faults and you might atleats get some sort of answer from them. Maybe too late as they know about the 3rd party Poi's now. Maybe worth a try.
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if1977 · Posted: Mon Dec 17, 2007 10:53 pm Post subject:

Sorry I Wrote

GerryC · Posted: Mon Dec 17, 2007 10:57 pm Post subject:

You could try following it up by saying that the same thing happens with POIs supplied by TomTom (saying you were doing a comparison test Wink

).

As for the version numbers etc, the emulator used by Home is often incorrect so it's best just to use the info on the unit itself.
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Andy_P · Posted: Mon Dec 17, 2007 11:42 pm Post subject:

gpspcb · Occasional Visitor Joined: May 01, 2007 Posts: 18

gpspcb · Occasional Visitor Joined: May 01, 2007 Posts: 18

So pocketgpsworld poi's 'interfere with the operation of the TomTom'.
I haven't tried the procedure, detailed below, but it's interesting to note where they apportion blame. This probably means that the PGPSW poi's have messed up the distance announcements too. 2.3 miles was announced to me today as 2.3 yards! I'm not convinced.

Darren · Posted: Wed Dec 19, 2007 9:29 am Post subject:

I had a conversation with a potential subscriber recently, TT Support had told him that using our POIs could stop his new 720 from functioning!

I'm not sure if its the ignorance of the CS in question or a general stance from TT to prevent them losing even more of their safety cam market!
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Darren Griffin

Andy_P · Posted: Wed Dec 19, 2007 12:46 pm Post subject:

It should also be noted that if you complain to them about the appalling quality of their own built-in POIs, they deny any responsibility (they blame TeleAtlas while they still can!) and suggest you use third-party POIs!
They seem to want it both ways! Evil or Very Mad

Also, as the warnings set-up is stored in MapSettings.cfg, the actual POI file format shouldn't come into it.
ALSO, if you asked them what the POI format should be for v7, would they tell you (or even BE ABLE to tell you)? I suspect not...

mike_d · Posted: Fri Jan 04, 2008 1:13 pm Post subject:

I think I have a solution to the warning sound selection problem and, yes, it does seem that "third party" POI's are at least part of the problem.

To cut a long story short, the "pocketgps_Uk_" beginning to the file name seems to be the issue that TomTom can't handle. There is a similar issue with the .ogg sound files as well.

I have changed the file names to begin "pgps_" (e.g. pgps_gatso.ov2). This keeps the files in a group but works around TomTom's inability to search or store a long nearly identical name.

Mike

mike_d · Posted: Fri Jan 04, 2008 1:28 pm Post subject:

I have just responded to TomTom Support, who having already had me clear the flash memory (loosing some settings and my favouites) and then proposed a re-install of the software (which, no doubt would have lost much more).

This is my response:-

Yes I also have third party POI's and these do seem to preciptitate the problem. Among the POI's I have are the Pocket GPS speed camera POI's which all begin "pocketgps_Uk_" It would appear that the TomTom has a problem searching or storing these files. Shortening the start to "pgps_" provides a work around.

I still feel they need to look at the problem, but at least have some sort of pointer to where the issue may be.

Mike

Darren · Posted: Fri Jan 04, 2008 2:06 pm Post subject:

I'm sorry but I disagree. I have no issue as do many others who use our POIs.

I don't doubt that some users have a problem but I don't agree that the cause is our POIs or the naming convention we use. If it were then there would be a great many more users with issues.
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Darren Griffin

GerryC · Posted: Fri Jan 04, 2008 2:26 pm Post subject:

mike_d · Posted: Fri Jan 04, 2008 2:32 pm Post subject:

I have been careful in my response to TomTom not to blame the Pocket GPS POI's for the problem, just that they have shown a weakness in the software.

I had a TomTom One ("first edition") which I religiously updated and had the warning issue when it moved onto version 7. I now have a brand new 720, and they same issue. I took it up with TomTom, and at the same time tried to find a work around.

There is an issue, as this thread shows. I suspect many users just put up with the Bell 1 warning as I had to for some time on my One. It doesn't just affect the PGPS warnings, it drives any other TomTom warning back to the default Bell 1. It doesn't happen if only a TomTom built in POI is selected for warning.

I am trying to be constructive, sharing a work around and at the same time prompting TomTom to correct the software end, not throw rocks at PGPS.

If this doesn't work for others, I'm wrong, I often am. If it does it will take a little irritation out of their lives.

Mike

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