"Latest Map Guarantee" not working?

JimH_07 · Occasional Visitor Joined: Sep 26, 2007 Posts: 5

I've had a different experience with TT. One phone call, one email requested whilst on the phone with proof of purchase.
"you won't get your new map today, because the office is nearly closed, but try tomorrow morning"
Next day, update, map 710 downloads in 25 mins. Installed fine.
So its not all bad.

Jim H

DennisN · Posted: Fri Nov 30, 2007 12:24 am Post subject:

I vote we all go round to JimH_07's place and give him a good kicking. Evil or Very Mad

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Andy_P · Posted: Fri Nov 30, 2007 12:50 am Post subject:

"25 minutes"???

I wish I'd timed it properly, but today's download of W Europe (and E Europe, but that's tiny) for a guy at work went something like this:

11:00 Fire up his old copy of Home v1.5 and log in - NO automatic offer of update to v2.1
11:05 Select "Check for Home update" in menu.
11:06 Home says "no update available" WHILE I am watching v2 downloading in the progress bar at the bottom.
11:10 Home crashes during update to v2 with an xulrunner.exe message. Thought you only got than once you were actually RUNNING v2 Laughing

11:20 Find manual download link for Home v2 (laborious, as I didn't have access to my bookmarks) and install OK.
11:30 Buy maps, very smooth process. Told us we needed to make space on Go
11:40 Ignore Home's pleas to do a backup (we did a proper one yesterday) - nice to see it asked though!
Deleted BOTH old Western Europe Maps from his unit (don't ask me...)
11:50 Start downloading
13:00 Lunchtime - about 1/3 done
15:00 Finished downloading (first time thank God!) - starts installing to Go
Incidentally it was connected to a USB 1 hub. Now I thought the Go x00 series were USB 1 anyway, but Windows kept popping up saying it would work quicker if we connected via USB 2. Anyway, it took AGES to just get onto the machine!
16:00 Finished and working after only two jabs with the paperclip (and a fixed grim implying "nothing to worry about, they always do this!"
Mad

16:00 - 17:00 Gave up on his PC, took it to mine and copied all his POIs across, then discovered that copying MapSettings.cfg doesn't seem to work any more - crashed it at splashscreen.

xda · Posted: Fri Nov 30, 2007 2:49 am Post subject:

You obviously had nothing else to do all afternoon. Laughing

_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

JimH_07 · Occasional Visitor Joined: Sep 26, 2007 Posts: 5

Doesn't actually work very well of course.....(seems not to like TT speed cameras)

bigfoot47 · Occasional Visitor Joined: Mar 30, 2006 Posts: 41

Got fed up of waiting for e-mail responses so rang Netherlands number (free thanks to TALKTALK) Got straight through and went through all the usual 7.05 to 7.10 not updating etc etc. Bloke gave me reason that has already been given but then asked me to hang on and came back 5 minutes later and informed me that 7.10 for sale on tom tom site is a different version and that the reason there is a delay is that for 720's etc update 7.XX will be revised maps of Western Europe WITH CENTRAL EUROPE now included. Delay he said was due to problems in seamless map transfer from one to the other.
Took my copy of receipt and said map would be added to account regardless of 30 day Map guarantee. Took his name asked for confirmation of this to be put on my account.

Checked todays date not April 1 so will wait and see???? Confused

SatMonkey · Lifetime Member Joined: Nov 11, 2007 Posts: 45

Although I don't know why I am fretting. I rarely travel outside my own county - and only do 3,000 miles a year Laughing

DennisN · Posted: Fri Nov 30, 2007 4:50 pm Post subject:

martypeter · Occasional Visitor Joined: Jul 11, 2006 Posts: 6

I managed to download map 7.10 Western and central Europe today after 3 previous attempts. It doesn't show up if you click on latest map guarantee. Mine appeared as an update after I formatted my 720. I didn't know about the latest map guarantee and trusted home 1.6 on my mac when it told me 675 was the latest and paid £39.95 for the downgrade!!!!! I'm still waiting for a responce from TT on this after 3 days. I couldn't even get my 7.05 map back so had to have 7.10 as map share didn't work on 675 for the 720. The application etc also comes up as a download too so no fear there, best to make a backup first though!! Only problem I have now is I've lost the choice of voice input?!?!

martypeter · Occasional Visitor Joined: Jul 11, 2006 Posts: 6

By the way I used a PC to get the 7.10 on Home 2 as you can't yet do this on a mac

russd1978 · Occasional Visitor Joined: Mar 02, 2006 Posts: 34

I think this whole situation just shows how a company like TomTom who can put together such a great product, has grown too fast and been unable to keep up with itself customer support wise. I meant these guys dont know there ar*ses from their elbows, yet some people are lucky enough to get through to a person who does understand the situation (John G. for example). I dont think the situation will change anytime soon, indeed I remember there being similar problems when I got my Classic Go and some people had outdated maps on their new units v3.14 vs v3.90 if I recall correctly. Shame because I love my TomTom, I just wonder if I should stay loyal to this shambles of a company.

martypeter · Occasional Visitor Joined: Jul 11, 2006 Posts: 6

What application version did the 720 ship with. Mine is 7.221 now after the update. I wonder if this is different and explains why I have no voice input?!

DennisN · Posted: Fri Nov 30, 2007 5:52 pm Post subject:

Anita · Posted: Fri Nov 30, 2007 6:42 pm Post subject:

bigfoot47 · Occasional Visitor Joined: Mar 30, 2006 Posts: 41

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