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"Latest Map Guarantee" not working?
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DennisN
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PostPosted: Mon Nov 26, 2007 9:36 pm    Post subject: Reply with quote

Andy_P2002 wrote:
No change for us "out of date" chancers...

"I (still) have the latest map and no update is required".

So have I on #6. I've got all this lot to go through again.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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DennisN
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PostPosted: Mon Nov 26, 2007 9:56 pm    Post subject: Reply with quote

kobudera wrote:
And I'm not a traffic warden.... Wink

Kev
Pistol Shoot Out Gun Shoot Out You're John G in disguise having a laugh! Stop it!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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kobudera
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Joined: Oct 22, 2005
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Location: Canterbury, Kent

PostPosted: Mon Nov 26, 2007 9:56 pm    Post subject: Reply with quote

Andy_P2002 wrote:
No change for us "out of date" chancers...

"I (still) have the latest map and no update is required".


I found my update had been added to my account as if I'd paid for it - I got it through the "update my device" option, not the "latest map guarantee" option.

I reckon you should keep the pressure on, and if that fails, then a big bit of wood with a nail through the end often works... Very Happy
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Andy_P
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Joined: Jun 04, 2005
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PostPosted: Mon Nov 26, 2007 10:00 pm    Post subject: Reply with quote

kobudera wrote:
I got it through the "update my device" option, not the "latest map guarantee" option.

Still no joy...
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SatMonkey
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PostPosted: Mon Nov 26, 2007 10:02 pm    Post subject: Reply with quote

No joy here either.
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kobudera
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PostPosted: Mon Nov 26, 2007 10:12 pm    Post subject: Reply with quote

Andy_P2002 wrote:

Still no joy...


Looks like it's the bit of wood with the nail in, then....

"Navigate To".... "Address"... TomTom Support HQ - Done! Wink

Seriously, I think if you keep on at them you might get a result, they obviously CAN upgrade people if they decide to.

Kev
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DennisN
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PostPosted: Mon Nov 26, 2007 10:33 pm    Post subject: Reply with quote

kobudera wrote:
Andy_P2002 wrote:

Still no joy...


Looks like it's the bit of wood with the nail in, then....

"Navigate To".... "Address"... TomTom Support HQ - Done! Wink

Seriously, I think if you keep on at them you might get a result, they obviously CAN upgrade people if they decide to.

Kev
Y'know what bothers me? - After I get #7 going with a new map, and maybe #6 too, they'll suddenly have v715 and gaily hand it out to Andy and all the rest like they didn't have a problem in the first place. Rolling Eyes
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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Infama
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PostPosted: Mon Nov 26, 2007 11:36 pm    Post subject: Reply with quote

The maps take 4 hours to download. Start at midnight and leave it running...
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technik
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PostPosted: Tue Nov 27, 2007 12:09 am    Post subject: Reply with quote

No offer of a new map here. Rolling Eyes Rolling Eyes
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DennisN
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PostPosted: Tue Nov 27, 2007 2:18 am    Post subject: Reply with quote

That's it. Three hours and I'm off to bed. New map downloaded and installed. No favourites or settings or anything. WE v710.1561 now on #7 (which I'm feeling sure is going wonky!!!)

Goodnight people.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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kobudera
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Joined: Oct 22, 2005
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Location: Canterbury, Kent

PostPosted: Tue Nov 27, 2007 4:03 pm    Post subject: Reply with quote

DennisN wrote:
That's it. Three hours and I'm off to bed. New map downloaded and installed


Yaaay!

Got there in the end, Dennis! Laughing

Kev
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Infama
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Joined: Jul 19, 2007
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Location: Switzerland

PostPosted: Tue Nov 27, 2007 4:52 pm    Post subject: Reply with quote

DennisN wrote:
That's it. Three hours and I'm off to bed. New map downloaded and installed. No favourites or settings or anything. WE v710.1561 now on #7 (which I'm feeling sure is going wonky!!!)

Goodnight people.


Told ya!
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Hartsa
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Joined: 02/03/2003 06:46:19
Posts: 79
Location: Finland

PostPosted: Tue Nov 27, 2007 4:55 pm    Post subject: Reply with quote

DennisN wrote:
That's it. Three hours and I'm off to bed. New map downloaded and installed.

It was hard work, but you got it. I'm not only one anymore, hope that the others get their updates soon. Cheers!
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SatMonkey
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PostPosted: Tue Nov 27, 2007 5:52 pm    Post subject: Reply with quote

I've updated my ticket to ask where my slice of the pie is ...
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epoch
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Joined: Jun 26, 2004
Posts: 36

PostPosted: Tue Nov 27, 2007 6:54 pm    Post subject: Reply with quote

This is really getting annoying. I've had a ticket open for a few weeks regarding this.

I've variously been told that the maps were not available, then they were.

I've been told to fax my proof of purchase, only for them to lose it. I've emailed a jpg of them instead.

I spent 15 mins on the phone to someone today, who put me on hold then cut me off. Phone back - 20 mins on hold. The guy I speak to tells me there is no map 7.10.

I assure him there is. He then tells me that there is NO (repeat NO) difference whatsoever between the 7.05 and 7.10 maps.

I ask why then have they emailed my offering it to me for half price, or as a purhcase on Home. I ask why is there no disclaimer for people who have 7.05 telling them (before they buy) that they don't need to. The guy said that 7.10 is "really just for people who've lost their maps".

Not sure whether to laugh or cry.
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