910 will not update maps

drphibes · Occasional Visitor Joined: Jan 28, 2005 Posts: 5

Hi

I bought a couple of 910's a few days ago and just set about trying to update them. I installed the Tomtom home software (the latest version) and updated a couple of apps that it said where available. Next step was to use the free Latest Map Guarantee option but this is where I hit problems. Tomtom home insists that I am upto date yet my map version is v6.60 . Any ides on how I can get around this problem ?

Thanks

Drphibes

bdchme · Lifetime Member Joined: Oct 12, 2007 Posts: 18

I had the same problem, tthome said it was upto date, and yet i could go into buy a map and there was a more recent version available!!!!
I had to contact them to add the 7.10 maps to my account

mikealder · Posted: Fri Nov 02, 2007 4:33 pm Post subject:

Give them a ring on 0845 161 0009 they might be able to do something for you - if you don't ask you don't get!! - Mike

drphibes · Occasional Visitor Joined: Jan 28, 2005 Posts: 5

I emailed tomtom support and they say that my 910's are not included in the free upgrade . I must say I think this is very poor seeing that these satnavs are no way the cheapest offered by tomtom and I would have thought that it would have been good customer service to offer one free map upgrade before you expect the customer to pay. My 910's have v6.60 so that I guess is a bit out of date ?

Drphibes

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