Product Code

bazzza · Posted: Thu Aug 23, 2007 6:27 pm Post subject: Product Code

I'm trying to register my 520 but cannot find the product code. It is not in any of the places suggested by FAQs. Neither is it shown on Home in system information, in fact it shows as "Device not connected" when it is connected and switched on. Any clues?
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

mikealder · Posted: Thu Aug 23, 2007 6:30 pm Post subject:

Stop looking for it as there isn't one, with the vs7 maps everything is handled by TomTom Home Crying or Very sad

- Mike

daveT75 · Occasional Visitor Joined: Aug 08, 2007 Posts: 8

I need to change my device code (had a faulty tomtom 520, a fault which only appeared after i had registered it with my tomtom accont), so need my product code to enable me to change my device code for the working replacement.
How do i do this, i have looked in the explore maps section of home and their is no map/product code there!
i am stuck, any ideas?
d

Andy_P · Posted: Mon Sep 17, 2007 1:11 am Post subject:

Dave, TomTom have made this difficult (due to them now using your Home login as the security for the maps).

You DON'T need a product code any more.

There are two ways to change your registered DEVICE code:
1) Contact TT customer services, and explain at length WHY you need to do this (They won't understand at first!)
They will then ask you to FAX them a copy of your till receipt or other proof of purchase. Do this and repeat at intervals until they either turn the fax machine on, get it mended or simply FIND what you sent them.
Wait a week or so, throw in another couple of calls for good measure, and eventually it should happen.

2) Give up and start again with a new email address (In fact they will suggest this to you after first saying it is easy to change your device code, and then eventually discovering the system won't let them do it either!).
If you have already registered for Plus services though, expect a similar battle as above to get those transferred to the new account.

Good luck, it CAN be done!

mikealder · Posted: Mon Sep 17, 2007 6:32 am Post subject:

I still think this dumb software would be far better if it were capable of multiple device support I don't want five or six e-mail addresses. Whilst I admit that number of devices is strange there are plenty of people with two or more devices in the same house. I do not agree with tagging the unit to an e-mail address in the way it is currently performed - Mike

DennisN · Posted: Mon Sep 17, 2007 7:56 am Post subject:

bazzza · Posted: Mon Sep 17, 2007 9:02 pm Post subject:

I don't know about 5 or 6 email addresses. I didn't want 2, (which my ISP limits me to) but I had to create a new email address so that I could service both my units on the old Home. I'm not going near Home version 2 until it is up and running properly.[/quote]
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

	PocketGPS
	Web