Why are there so many faults with TomTom Products?

duckie008 · Regular Visitor Joined: Jan 22, 2005 Posts: 103

Reading through the forums i can see people are having so many problems and faults with the 520/720. Why is it everytime TomTom release a new product, whether its a Sat Nav, an accessory or software, there's always something wrong with it? Do the people not test these before they get released into production? How can you sell something that doesn't work properly? It makes me mad reading about it. It seems like the buyers are the beta testers. TomTom is not new to this market. They've had a lot of years experience in this field now so stop making products that only half work. God knows how many problems the 920 will have.

Maybe it's time for TomTom Customers to move on? Possibly over to Garmin?

kartracer · Posted: Sat Sep 01, 2007 11:00 pm Post subject:

No matter how much testing you do, it is almost impossible to pick up all software bugs during testing. In this respect TomTom are no better and no worse than any other company. I have bought 4 different Garmin products, and have had to apply firmware updates to 3 of these in order to correct problems. The important thing is that both TomTom and Garmin do take note of problem reports and eventually release software or firmware patches to correct them.
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Kam

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

I’m no expert on these thing but the buzzing on hands free sounds like an electrical problem, some kind of interference, so that to me would say a firmware update wont correct it. But as I say I’m no expert. I do know that I’m now on 720 x 4 and all have this same problem. I know one thing this will be the last and my GO 500 is now in the hands of a friend so unless TOM TOM come up with some answers fairly quickly my next unit wont carry the Tom Tom name.

kartracer · Posted: Sun Sep 02, 2007 8:04 am Post subject:

Outlander,

Yes, that would sound more like a problem with the actual hardware. I missed the reports of that problem with the 720, as I tend to just read either general ones or ones concerning hardware/software I actually own.
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Kam

tedkay · Posted: Mon Sep 03, 2007 7:08 am Post subject:

Andy_P · Posted: Mon Sep 03, 2007 10:48 am Post subject:

Not quite as simple as that. Some of the most often seen problems (same with computers in general) are down to a particular set of circumstances or conditions all coinciding, which is very unlikely in any test setup.

The USB connection works fine for the vast majority of owners, but for some, it just won't recognise the TT - PC problem, often blamed on the TomTom

The Bluetooth connection is the same - every phone seems to implement the protocols slightly differently

Most good quality SD cards work fine. Some (often bought as cheap as possible) will not.

The problem with Home being solved by disabling Bluetooth temporarily - its not logical, so will be very hard to spot BEFORE someone discovers it's a problem for them, but that's the nature of software.

It's the same everywhere. I cannot automatically update my e-mail software on my PC because I have a certain brand of Webcam installed. How is a pre-launch tester supposed to discover that?

tedkay · Posted: Mon Sep 03, 2007 12:11 pm Post subject:

Andy_P · Posted: Mon Sep 03, 2007 12:49 pm Post subject:

tedkay · Posted: Mon Sep 03, 2007 1:00 pm Post subject:

Andy_P · Posted: Mon Sep 03, 2007 1:15 pm Post subject:

Mine took nearly two weeks....
I had to send my proof of purchase twice by FAX (they lost it both times) and twice by email (they had to send me an email to reply to, they wouldn't just give me an address).
I had technicians who said it was impossible, technicians who wanted the product code (there isn't one for the 720 or its maps) and technicians who said they could do it straight away if I told them my login password (they gave up after half an hour).

Rolling Eyes

tedkay · Posted: Mon Sep 03, 2007 1:49 pm Post subject:

kartracer · Posted: Tue Sep 04, 2007 4:43 pm Post subject:

tedkay · Posted: Tue Sep 04, 2007 8:29 pm Post subject:

mikealder · Posted: Tue Sep 04, 2007 8:44 pm Post subject:

Hmm...... The thoughts of a TomTom or Garmin or any other car based Sat nav attached to the windscreen of a shuttle for that matter on RTB don't bare thinking about Shocked

by the way it wouldn't work until the hardware was well into the earths atmosphere as civilian units don't like Mach 20+ Wink

Mike

tedkay · Posted: Tue Sep 04, 2007 9:00 pm Post subject:

Ground control to Major TomTom - Ground control to Major TomTom:
Take your protein pills and put your helmet on
Ground control to Major TomTom: Commencing countdown engine's on
Check ig-nition and may God's love be with you

This is ground control to Major TomTom, you've really made the grade!
And the papers want to know whose shirts you wear,
Now it's time to leave the capsule if you dare

This is Major TomTom to ground con-trol, I'm stepping through the door
And I'm floating in the most peculiar way
And the stars look very difeerent today

For here am I sitting in a tin can, far above the world
Planet Earth is blue and there's nothing I can do

Though I'm passed one hundred thousand miles, I'm feeling very still
And I think my spaceship knows which way to go,
tell my wife I love her very much she knows

Ground control to Major TomTom:
Your circuit's dead, there's something wong.
Can you hear me Major TomTom?
Can you hear me Major TomTom?
Can you hear me Major TomTom? Can you ...

Here am I floating round my tin can, far above the moon
Planet Earth is blue and there's nothing I can do
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TED

"If at first you don't succeed; call it version 1.0"

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