TomTom Website is Down!

technik · Posted: Tue Aug 21, 2007 8:01 pm Post subject: TomTom Website is Down!

Have TomTom given up....turned the lights off......and left the country. Laughing

TomTom website seems to be down....just like their latest products! Rolling Eyes

technik · Posted: Tue Aug 21, 2007 8:13 pm Post subject:

Back in service now! Laughing

Thought they had decided to pull the plug due to all the support problems.

DennisN · Posted: Tue Aug 21, 2007 9:29 pm Post subject:

But they still haven't got the 520/720 as a model to choose in the Support section. What are you talking about - "support problems"?? Confused

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

technik · Posted: Tue Aug 21, 2007 9:44 pm Post subject:

DennisN · Posted: Tue Aug 21, 2007 10:07 pm Post subject:

Apologies - my sarcastic streak took over temporarily.

Call me old and stupid (many of which I am), but wouldn't it be nice if they actually had a 520/720 support question area (as for other models), with maybe the first one being about the XULRunner.exe matter. Perhaps only saying they are aware of it and are investigating it. But saying something to give us all hope that they are investigating it. Or would that be acknowledging liability, rather than (eventually) issuing "improvement" patches.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

technik · Posted: Tue Aug 21, 2007 10:18 pm Post subject:

Hi DennisN, I did guess cautiously you were being sarcastic. Confused

The TomTom website is still not fully operational after the earlier 'crash', much like their products.

When I select my Traffic account, there is an error on the page....

Error: unable to process request (Failed to execute).
Please try again or contact Customer Support. Rolling Eyes

technik · Posted: Wed Aug 22, 2007 5:26 pm Post subject:

Support Site is Down. Wednesday 22/08/2007 17:37

The Support Section is currently unavailable due to maintenance. Our apologies for the inconvenience. Please try again later.

During this maintenance time, TomTom Customer Support will not be able to answer queries about your order status or online purchases.

DennisN · Posted: Wed Aug 22, 2007 5:41 pm Post subject:

Not just Support site, the entire website is down "for maintenance". Crying in their beer I shouldn't wonder.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

wigfield · Posted: Fri Aug 24, 2007 4:36 pm Post subject:

i got my new sd card i was happy about that untill i just reliazed i couldn't download the maps i want,because its still down Mad

pcdoc69 · Occasional Visitor Joined: Apr 29, 2005 Posts: 6

Hi All

Yes, I want to activate my free month traffic and can't so I emailed them a question from the website and low and behold I got the answer that the site should be back up tomorrow (Sat) from the time I sent the question to it being answered was 1 min according to the time stamp.

I hope I can activate tomorrow..Oooerr!! today now eh Shocked

as we are going away for the weekend and I need to play with me new toy hee hee!

technik · Posted: Sat Aug 25, 2007 1:40 am Post subject:

Don't hold your breath.

TomTom don't work saturdays, so of course they will tell you it's going to work saturday, as they will be tucked up in bed or down the coffee shop!

el10t · Occasional Visitor Joined: Jul 16, 2006 Posts: 9

It's a pain. It's been down ever since I bought myTT720 on Wednesday evening. Useless.

wigfield · Posted: Sat Aug 25, 2007 6:54 am Post subject:

im going out for the day i would love to have the new maps,but i doubt its going to happen

brianking5 · Occasional Visitor Joined: Jun 01, 2007 Posts: 1

Is Tomtom Traffic still working for other customers during the "maintenance"?

I started my free trial of traffic, but on Thursday it stopped working. I don't know if the problem is with my trial or a general traffic failiure. How unreliable is the traffic service?

technik · Posted: Sat Aug 25, 2007 10:28 am Post subject:

TomTom Traffic is working for me on my 720.

It's just the website that is down.

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