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Bad experience with TomTom support - reporting a bug

 
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MarkH
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Joined: Apr 03, 2004
Posts: 56
Location: London, UK

PostPosted: Fri Jul 13, 2007 5:30 pm    Post subject: Bad experience with TomTom support - reporting a bug Reply with quote

I've TT6 working fine on my HTC Tytn (Hermes) and I reported a bug to TomTom (selecting "add POI" in browse map mode mistakenly runs "warn when near POI" instead). They refuse to deal with my support request because my device is not on their compatiblity list even though the issue is not device specific.

It might be an idea if anybody out there has a device on their compatiblity list and TT6 to report the bug:

In browse map mode when I click on the "cusor position" button and then "Add as POI" it runs the "Warn when near POI" function instead.
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Fri Jul 13, 2007 7:55 pm    Post subject: Reply with quote

Well TT6 was supplied with my HTC Artemis as the program is installed in the ROM so I guess thats about as official in terms of support that you can get.
I can confirm the exact same behaviour on my Artemis running 6,030 so I will mention this problem although I would have thought that would have been reported by now - Mike
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TheBrit
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Joined: Jul 18, 2006
Posts: 111

PostPosted: Mon Jul 16, 2007 1:12 pm    Post subject: Reply with quote

mikealder wrote:
Well TT6 was supplied with my HTC Artemis as the program is installed in the ROM so I guess thats about as official in terms of support that you can get.
I can confirm the exact same behaviour on my Artemis running 6,030 so I will mention this problem although I would have thought that would have been reported by now - Mike

Hi Mike, was 6.0.30 a specific build for the Artemis? (XDA Orbit, MDA Compact III, etc) I believe it was so there should be no way TomTom can wriggle out of that.
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