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Pocket GPS World :: View topic - Paid by PayPal, confirmed. Where's my data ?
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Paid by PayPal, confirmed. Where's my data ?
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Post new topic   Reply to topic    Pocket GPS World Forum Index -> Membership Sign-Up Problems?
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rb5286
Occasional Visitor


Joined: Dec 26, 2004
Posts: 31

PostPosted: Thu Jun 28, 2007 9:06 pm    Post subject: Reply with quote

PaulB2005 wrote:


Rolling Eyes I'd check your facts first before casting dispersions.



I'm not casting aspersions, its taken a week and a second post by me for any action to be looked into it.

and as i said, i cant understand y its and e cheque when i have over 500 in the account and it says immediate payment my end
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andydigital44
Regular Visitor


Joined: Mar 29, 2005
Posts: 193

PostPosted: Thu Jun 28, 2007 9:09 pm    Post subject: Reply with quote

If you use a debit or credit card as the main payment source for your paypal account and your bank account as a back up source make sure your card details are up to date. The expiry date may have passed. Payments taken direct from your account (rather than from the card) are always taken as e-cheques.

Last edited by andydigital44 on Thu Jun 28, 2007 9:12 pm; edited 2 times in total
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PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Thu Jun 28, 2007 9:09 pm    Post subject: Reply with quote

Quote:
dispersions
. Embarassed Laughing

Quote:
and as i said, i cant understand y its and e cheque when i have over 500 in the account and it says immediate payment my end.


Hmm. No mention of e-cheques?

From the FAQ

Quote:
All those that are able to use a credit card get instant access.

The rule of thumb is, if you have used PayPal and haven't paid by credit card then you have paid by eCheque.

If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system. As soon as payment clears (usually up to 8 working days, but sometimes longer - we have had reports of up to 14 days clearance) you will receive your membership details automatically.
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Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Thu Jun 28, 2007 9:09 pm    Post subject: Reply with quote

OK, I've now found it thanks to the transaction ID PaulB 2205 copied above.

Payment has been received but the reason there has been an issue is that you used a different email address/paypal account to that which you have done in the past when making subscription payments.

Our subscription system was confused by this as it could not match the PayPal payment to an account on the forums, your forum account has a different email address entirely to that with which you made payment!

I have now credited your subscription with one years membership.
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Darren Griffin - Editor
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rb5286
Occasional Visitor


Joined: Dec 26, 2004
Posts: 31

PostPosted: Fri Jun 29, 2007 6:41 am    Post subject: Reply with quote

Darren,

So have I highlighted a problem in the subscriptions (paypal) proceedure?

If so, then at least this problem is one you're now aware of and can highlight in your instructions when joining, like you have for e-cheques.

:D


Sorry if I was a bit off last night with you or any of your admin team, I just felt a bit ignored after my original post a week ago and felt I needed to make a 'bit more noise'


All well that ends well


Keep up the good work
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Darren
Pocket GPS Staff
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Fri Jun 29, 2007 7:20 am    Post subject: Reply with quote

I'm not even sure how you managed to do that! But its one we'll bear in mind, glad you're now sorted and we've given you 13months instead of 12 as compensation for the delay.
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