Help restoring my GO910

WeeHappyPixie · Posted: Tue Apr 17, 2007 8:26 am Post subject: Help restoring my GO910

Hi,

I hope someone can assist me before I call TomTom support.

My GO 910 has been damaged because of a virus that managed to get onto my PC. It corrupted loads of files on both my PC and TomTom GO so much that both wont boot any longer.

The IT bloke at work said that some of the map and system files looked corrupt and it triggered his anti virus software.

He took a backup of all the files on my GO and said he copied all the files from his GO 910 onto mine. Now it boots up OK but says the map is not activated.

When I asked him about this he said that the map is normally locked but if I went to ttcode.com and entered my device ID and used the the product ID numbers on the card I got with the GO I could reactivate them.

I tried this and when I entered my product code it said maps of western europe 6.5 and then gave me an activation code but it still wont activate.

If I connect it to my work PC with the home application is says that the maps are v660. Is this why I cant reactivate them and if so how can I get my GO working again as im off on holiday on Fri so need my GO.

I did have Antivirus software on my PC however I still managed to get a virus even though it up to date. So much for Norton.

PLEASE help.

John

mikealder · Posted: Tue Apr 17, 2007 8:50 am Post subject:

Your 910 will have been supplied with v652 maps and the product code is for that version, can you install v652 maps from a back-up? If possible you might have a backup on dvd prior to when the PC failed - mike

WeeHappyPixie · Posted: Tue Apr 17, 2007 9:21 am Post subject:

Thanks for your quick response.

I called TomTom and they said new 6.75 maps will be released today on the web so for the sake of €109 I will get them and then at least I have Europe working.

When I come back I will send it for repair so I can get the rest restored.

The new 6.75 maps of the USA are now split into zones so will be to expensive to buy.

John

Darren · Posted: Tue Apr 17, 2007 10:48 am Post subject:

Do you not have a backup of the unit at all?
_________________
Darren Griffin

WeeHappyPixie · Posted: Tue Apr 17, 2007 10:53 am Post subject:

Hi Darren,

Yes I backed the unit up several times onto my PC and I burned the contents to a DVD when I bought it back in November.

I have not long moved house so heck knows where my backup DVD is.

Just hope the new 675 maps actually cure all the map errors I have reported over the years. I used to use Navigator 5 and 6 before getting the GO.

John

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Darren · Posted: Tue Apr 17, 2007 11:21 am Post subject:

	PocketGPS
	Web