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globalpositioningsystems.co.uk
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mick-b
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Joined: Aug 05, 2005
Posts: 20

PostPosted: Sat Mar 31, 2007 8:12 am    Post subject: globalpositioningsystems.co.uk Reply with quote

bought a Tom Tom sat nav from these jokers
returned it under the sale of goods act (not fit for purpose)
and since then they have ignored all correspondence
next step court action lets see if they try to ignore that

MickB
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Border_Collie
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Joined: Feb 01, 2006
Posts: 2543
Location: Rainham, Kent. England.

PostPosted: Sat Mar 31, 2007 6:38 pm    Post subject: Reply with quote

I've used them a lot and never had any problems with their goods. Haven't had to return anything so guess I could be lucky as I haven't had to use their after sales..
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Catherine
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Joined: Apr 15, 2004
Posts: 28

PostPosted: Mon Apr 02, 2007 4:46 pm    Post subject: Reply with quote

Hello mick-b,

My name is Catherine and I am the Customer Services Manager at Yoonoo Ltd. Having seen your posting I'd like to try and help you if I can.

Please will you email me at [email protected] with the following information:-

Your order or returns number.
Details of what you returned.
The tracking code of the parcel when you returned it and which courier service you used to return the parcel to us.
The ticket numbers from the emails you have sent.

Many thanks and I look forward to hearing form you.

Catherine Hinchcliffe
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GSRider
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Joined: Mar 26, 2007
Posts: 11
Location: Kent

PostPosted: Mon Apr 02, 2007 8:11 pm    Post subject: Reply with quote

A reasonable request from Catherine...do let us know as & when it's all sorted out. Up till now I've heard mostly good things about them.
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mick-b
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Joined: Aug 05, 2005
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PostPosted: Mon Apr 09, 2007 4:46 am    Post subject: Reply with quote

sent all details will wait and find out what happens

will keep you all informed

MickB
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mick-b
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Joined: Aug 05, 2005
Posts: 20

PostPosted: Wed Apr 18, 2007 5:18 pm    Post subject: Reply with quote

My Apologies
It turns out the special delivery parcel that the post office claimed to have delivered was never delivered.
This explains why I was waiting in vain for comformation of the return.
The post office claim to have delivered but didnt have a signature on the system.
After filling out the request for a proof of delivery it has come back with no proof of delivery.
So as it was insured I now have to claim on the insurance.
So again my apologies and thanks to catherine for help in sorting things out.

MickB
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CliffEdge
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Joined: May 14, 2007
Posts: 50
Location: North Bristol

PostPosted: Tue Jul 17, 2007 9:39 pm    Post subject: Reply with quote

Beware Special delivery conditions. I got caught by these. The PO are not obliged to get a readable, or recognisable signature. When a vendor denied getting a return, I paid the 4:50 to get a copy of the signature. It was a straight line so useless. When I queried this with the PO I was told ... "The PO are not obliged to get a readable, or recognisable signature".... so not much use. The Co did find the return in the end, & Mr line had "signed" for it.... they just had no idea who it was...... but the PO said they had done their job if it had gone missing. Catch 22.
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chelsky
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Joined: Jul 27, 2007
Posts: 160
Location: Kent

PostPosted: Mon Jul 30, 2007 1:00 pm    Post subject: gps Reply with quote

I think it say's a lot about a company when they reply in a forum. I have used them three times. Brilliant!!

Regards David
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keithjeffrey
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Joined: Apr 07, 2006
Posts: 249
Location: Kent , England

PostPosted: Mon Jul 30, 2007 9:55 pm    Post subject: Re: gps Reply with quote

chelsky wrote:
I think it say's a lot about a company when they reply in a forum. I have used them three times. Brilliant!!

Regards David


I must agree.
It's great that a company takes the time to monitor sites such as this and is very proactive in sorting out customer problems / complaints.
Well done globalpositioningsystems !!!
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CliffEdge
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Joined: May 14, 2007
Posts: 50
Location: North Bristol

PostPosted: Mon Sep 10, 2007 12:29 am    Post subject: Reply with quote

I had the, now well known, 257... loading maps lock up problem with my Garmin 660. Got it changed by GPS in days. Great service.... unlike Garmin who wanted to charge to fix a brand new unit!!!!
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Retty
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Joined: Sep 07, 2006
Posts: 336

PostPosted: Sat Dec 15, 2007 7:25 pm    Post subject: Re: globalpositioningsystems.co.uk Reply with quote

mick-b wrote:
bought a Tom Tom sat nav from these jokers
returned it under the sale of goods act (not fit for purpose)
and since then they have ignored all correspondence
next step court action lets see if they try to ignore that

MickB


This is a real shame.

They used to be a very good company - possibly one of the best - but they were, earlier this year iirc, taken over by Expansys. Things went down hill from there in my humble experience and the diffenece in terms of of customer service and technical support makes me realise that I am no longer dealing with the same company. Awful.
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bradders2
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Joined: Aug 30, 2007
Posts: 51
Location: Preston, Lancashire, UK

PostPosted: Wed Dec 19, 2007 9:04 pm    Post subject: Reply with quote

Retty wrote:-
Quote:
This is a real shame.

They used to be a very good company - possibly one of the best - but they were, earlier this year iirc, taken over by Expansys. Things went down hill from there in my humble experience and the diffenece in terms of of customer service and technical support makes me realise that I am no longer dealing with the same company. Awful.


I bought a Garmin nuvi 760T from Global Positiong Systems (Expansys) when the model first arrived in UK last month.
They pricematched without any fuss and delivered within 36 hours.
So far so good. After about 2 weeks, they dropped the price by 90 which didn't please me too much! Shocked I phoned them and they agreed that I should return the unit for a refund and order a new unit at the new price. This I have done and although the refund process has dragged on a bit, it's all worked out well and I would buy from them again. Very Happy Their communication has been good and they've been very helpful, especially as it must be their busy time in the run up to Christmas.
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Topefisher
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Joined: Sep 20, 2006
Posts: 16

PostPosted: Thu Feb 28, 2008 1:27 pm    Post subject: Reply with quote

They offer price matching on the Garmin 60CSX

4 Days ago I asked them to price match with Ebuyer at 244.99 postage paid. At the time Ebuyer had 4 in stock. They are now down to 1 in stock.

To date they have not bothered to respond

What are they waiting for? Nil stock at Ebuyer so they can say they can't price match when they have no stock?

If they are unable to honour their promises on price match then they are certainly not getting my business.

GPS4less do as good a deal anyway.
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Darren
Pocket GPS Staff
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Thu Feb 28, 2008 1:55 pm    Post subject: Reply with quote

And don't overlook the fact that Global Positioning Systems is now just a trading name of Expansys who bought them last year.
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AllyCat
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Joined: Feb 23, 2005
Posts: 376
Location: Catford, London, UK

PostPosted: Thu Apr 10, 2008 10:44 am    Post subject: Reply with quote

Hi,

Yes, I've just tried to log on to their Forum (admittedly now little-used) and it (and the whole site?) has just been replaced by eXpansis with a small banner "in association with globalpositioningsystems". Sad

Cheers, Alan.
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