Tom Tom Home won't connect to One europe

pocketjotter · Occasional Visitor Joined: Apr 08, 2007 Posts: 11

Hi
I've just received my Tom tom One Europe (new Edition). I've loaded Tom Tom Home on the PC but when I connect the TT via USB cable it won't recognise it, saying no device found. Confused

Tried unistalling & reinstalling the home program. Rebooted the PC. as far as the PC is concerned it don't exist Crying or Very sad

Pocketjotter
P.S I'm a total newbie. Smile

idiot · Regular Visitor Joined: Aug 22, 2005 Posts: 72

When you connect to your TT1 via USB do you see any hardware message alert on you PC taskbar near the clock? Could be a driver issue.

mikealder · Posted: Wed Apr 11, 2007 8:47 pm Post subject:

What opperating system have you got on the PC - is it Windows 98, XP or something else?? - Mike

pocketjotter · Occasional Visitor Joined: Apr 08, 2007 Posts: 11

pocketjotter · Occasional Visitor Joined: Apr 08, 2007 Posts: 11

mikealder · Posted: Wed Apr 11, 2007 9:05 pm Post subject:

Windows XP should be fine, you can download the latest TomTom Home application from This Page install to the PC and try again.
I would also make sure you have the device switched on and plugged in to a PC USB port (not a hub or monitor connection) when the device boots up answer Yes to the question about connecting to the PC - Mike

Geoff_UK · Posted: Wed Apr 11, 2007 10:28 pm Post subject:

I've just been bought a TomTom One V2 (GB) from work and I found that the version of "Home" on the CD didn't work with my device.

I connected the TomTom to the PC and ran the "home" installer from there and it downloaded a version that works fine with my device??

Strange, but it seems to work fine now ??
_________________
tomtom one v2 - 7.162
2Gb Toshiba SD card
UK and IE plus major roads of WE - v675.1409

pocketjotter · Occasional Visitor Joined: Apr 08, 2007 Posts: 11

thanks for the advice everyone Smile

I have finally got it all up and running. I used XP's system restore feature and restored a point before I had loaded any TOM TOM software and reinstalled again. It all kicked in this time. :D That restore feature has proved useful in the past with rogue programs that messed the system up. Thanks again.
Pocketjotter 8)

mikealder · Posted: Thu Apr 12, 2007 6:04 pm Post subject:

Glad to hear its working, now you want to set another recovery point on the PC for when it decides to do its own thing and pack up on you, always try re-booting the PC and reseting the TomTom before resorting to restore though - Mike

Andy_P · Posted: Thu Apr 12, 2007 11:48 pm Post subject:

For extra info, the TomTom will also connect to the PC without "Home" running at all.
The PC should just recognise the TomTom as a new external drive or "mass storage device". You can then examine the TT memory card and backup, add, remove files etc using normal windows Explorer methods.

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