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marksnsparks
Occasional Visitor
Joined: Dec 10, 2006
Posts: 53
Location: Lancaster
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 Posted: Tue Mar 20, 2007 9:01 pm Post subject: |
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with reference to northender's last post. It is common to find that companies quietly fix a reported fault despite not admitting it existed in the first place. Wishful thinking maybe!
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Garmin Nuvi 310 - Version 4.70 Firmware.
V9 Maps
Audio version 2.30
GTM12 - Version 4.80 Firmware
GPS v3.00
bluetooth software version 3.10 |
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swing
Pocket GPS Verifier
Joined: Nov 04, 2003
Posts: 2225
Location: Bedfordshire, UK
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| Posted: Tue Mar 20, 2007 9:32 pm Post subject: |
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| Hamie wrote: | | Except apparently the GTM-10 doesn't work with the Nuvi 660 (Someone else posted a while back). |
Yes, that was me 
| Quote: | | I was all set to buy a GTM-10, simply because it would have been easier (Although an extra thing to plugin every day), but it's a waste of time as only the GTM-21 works with the damn thing. |
Part of me thinks it should work (although might need a plain charging cable, not a GTM21 cable), and part of me thinks it might not actually work.
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HeliMan
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Joined: Oct 16, 2006
Posts: 4
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| Posted: Wed Mar 21, 2007 9:30 pm Post subject: |
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| If it is looking like Traffic Master and Garmin are not providing the service we have paid for then how about complaints to Trading Standards or even BBC Watchdog, negative press is always un-welcome and may spur these guys into providing a solution.. |
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northender
Occasional Visitor
Joined: Dec 21, 2006
Posts: 38
Location: Preston
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| Posted: Wed Mar 21, 2007 9:39 pm Post subject: |
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| mikealder wrote: | | I was at the NEC on Fri/ Sat, so I spoke to Garmin about the issue I was having - the device was tested on the stand and deemed as not working correctly so its going back to Garmin for a check up/ repair - if it works on its return all well and good, time will tell - Mike |
I'm waiting till Mike gets his 310D back to see whether Garmin have got it working. Mike lives in the same area as myself & has had the same problems.
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Nuvi 310 v3.90
+ GTM12 v4.40 (now with traffic data from Winter Hill transmitter!!) |
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JoshT
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Joined: Aug 05, 2006
Posts: 93
Location: Berks, England
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| Posted: Thu Mar 22, 2007 9:58 am Post subject: |
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I've come to the point where I've just about given up trying to use TMC (no signal) because of the hassle. Its been 10 months with Garmin Products - two 310D and i'm on my 2nd 660. It takes 5 minutes to rig up the device because you can't leave it in the car for fear of having the car broken into. Like me I guess alot of other people with similar problems (310D's, 510D and 660's) have either given up or got a full refund on the product.
Maybe the only way is to take it to another level as suggested by taking it to BBC watchdog to raise Garmin's awareness - maybe it will shock them into addressing the problem rather than denying an issue exists. |
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HeliMan
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Joined: Oct 16, 2006
Posts: 4
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| Posted: Thu Mar 22, 2007 11:24 am Post subject: |
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Just tried BBC Watchdog but could not get on to the contact us page, just shows a blank page (Kind of like Traffic information in West Lancs.  ), Does anyone else want to give it a try? |
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mk_graham
Regular Visitor
Joined: Jul 13, 2006
Posts: 200
Location: Milton Keynes UK
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| Posted: Thu Mar 22, 2007 1:53 pm Post subject: |
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| HeliMan wrote: | | Just tried BBC Watchdog ... Does anyone else want to give it a try? |
Got on okay using this link here
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Garmin i3 gone (sold on eBay)
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V7 PMD 1400 with Western Europe Maps gone (sold in local paper)
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TomTom Go 720 WE Maps (for sale)
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iPhone with Sygic Mobile Maps (Europe) - having problems |
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Hamie
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Joined: Dec 30, 2003
Posts: 177
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| Posted: Thu Mar 22, 2007 2:04 pm Post subject: |
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| HeliMan wrote: | | If it is looking like Traffic Master and Garmin are not providing the service we have paid for then how about complaints to Trading Standards or even BBC Watchdog, negative press is always un-welcome and may spur these guys into providing a solution.. |
I'm thinking the same thing. But I have sent my GTM-21 off to garmin on an RMA and I'll see what comes back from that first. I want to give them the opportunity to say it's broken.
If however they come back & say it's working fine for them in their carpark, I'll seriously consider trading standards, advertising standards and watchdog. |
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swing
Pocket GPS Verifier
Joined: Nov 04, 2003
Posts: 2225
Location: Bedfordshire, UK
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| Posted: Thu Mar 22, 2007 2:15 pm Post subject: |
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One problem is that Garmin are located quite close to a transmitter, so it works for them. If only they came to my part of the country for a few days, then they'd discover what it's really like...
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redsquirrel
Occasional Visitor
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Joined: Jan 23, 2007
Posts: 58
Location: Chandlers Ford, UK
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| Posted: Thu Mar 22, 2007 2:30 pm Post subject: |
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| swing wrote: | | One problem is that Garmin are located quite close to a transmitter, so it works for them. If only they came to my part of the country for a few days, then they'd discover what it's really like... |
I live quite close to Garmin's HQ, about 2-3 miles at most. In fact until two weeks ago my wife worked for them !!!! Blooming traffic stuff doesn't work very well for me at all. Occassionally I get two green lights on the cigar lighter power adapter (Nuvi 660) around here but not very often.
I was in Southampton earlier in the week and noticed I had some traffic warnings. Touched the blue diamond and one one warning showed up - somewhere near Aberdeen !!!!!
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Red Squirrel
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Garmin Nuvi 660FM
DriveSmart (pending disposal  ) |
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Hamie
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Joined: Dec 30, 2003
Posts: 177
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| Posted: Fri Mar 23, 2007 1:56 pm Post subject: |
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I got a reply from TrafficMaster at last...
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Hamish,
Thanks for the email.
We have been made aware that there seem to be reception problems on
certain devices around this area. We are currently conducting tests and
shall report our conclusions to Garmin ASAP.
Please try relocating the antenna within the vehicle, as it seems
certain Garmin devices are having no problems at all.
Rgds
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Hopefully they'll discover that reception is pants & do something... Like increase the number of transmitters used etc... |
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marksnsparks
Occasional Visitor
Joined: Dec 10, 2006
Posts: 53
Location: Lancaster
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| Posted: Fri Mar 23, 2007 5:53 pm Post subject: |
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Hello Hamie,
Which area are they referring to?
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Garmin Nuvi 310 - Version 4.70 Firmware.
V9 Maps
Audio version 2.30
GTM12 - Version 4.80 Firmware
GPS v3.00
bluetooth software version 3.10 |
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Hamie
Regular Visitor
Joined: Dec 30, 2003
Posts: 177
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| Posted: Sat Mar 24, 2007 12:11 am Post subject: |
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| marksnsparks wrote: | Hello Hamie,
Which area are they referring to? |
High Wycombe/A404(M)/Maidenhead/M4/Heathrow
The only place I've seen a successful signal is the east bound onramp at J8/9(M4), the M4 opposite Windsor (On the raised section, but only when crawling in traffic), and the southern perimeter road at Heathrow.
Oh, and outside the royal berkshire hospital in reading...
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