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Loss Of Sound - COMPLETELY!
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LesP2008
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Joined: Apr 05, 2006
Posts: 524
Location: Herts

PostPosted: Mon Mar 19, 2007 2:57 pm    Post subject: Reply with quote

Fair point Darren, you are lucky you have the ability to edit your posts as you have done whilst i posted my previous reply.
As said many times an edit facility is a good thing.
I took your original post to be having a swipe. Laughing
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Mon Mar 19, 2007 2:57 pm    Post subject: Reply with quote

TVR, I am not trying to defend TomTom, more to question Halfords as I have a strong suspicion they are not telling you the whole truth here. If you want I'd be happy to ask TomTom for a response.

GO-GO-910, no I wasn't having a swipe, TomTom get no special treatment here I assure you.
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Eldar
Pocket GPS Moderator
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Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Mon Mar 19, 2007 3:34 pm    Post subject: Reply with quote

I'd like to clarify a few points re TomTom faults and repairs. The loss of sound on ONE is not a common fault, but it's not rare either. TomTom do not repair the units themselves. There is an outfit in Scotland which does the UK repairs and it's not the first time they cause problems for TT customers, but to be fair these problems are not very common.
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TVR
Pocket GPS Verifier
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Joined: Nov 15, 2006
Posts: 128
Location: Selby, Yorkshire

PostPosted: Tue Mar 20, 2007 5:47 pm    Post subject: Reply with quote

Update 20/3/07:-

Received phonecall from Halfords to say that the post office (?) have accepted liability for the "loss" of the tomtom and a replacement unit is being sent to the store for me. I'll be contacted when the replacement arrives.

So I'll be registering my TT1V2 as stolen then...

The SAGA CONTINUES.

Scores on the doors:-

Halfords: Evil or Very Mad Confused 8O Confused
TomTom: Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad
Post Office: Evil or Very Mad Evil or Very Mad Evil or Very Mad

Didn't theft from the Royal mail used to be treated a High Treason? BRING BACK HANGING!
( Wink )
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TVR

Sygic for android in HD
Cameralert - pending

TomTom consigned to the bin, after 6 years loyal service.
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TVR
Pocket GPS Verifier
Pocket GPS Verifier


Joined: Nov 15, 2006
Posts: 128
Location: Selby, Yorkshire

PostPosted: Fri Mar 23, 2007 12:23 am    Post subject: Reply with quote

Well I Finally have a brand new TT One (Version 4!?). I collected it today 22/3/07.

No Compensation. Only what my comsumer rights say I had anyway.

Moral of the story: Dont accept a repair. INSIST ON YOUR COMSUMER RIGHTS AND GET A NEW UNIT. 30 day is trash. Unfair terms and Conditions act? Hmmmm....

Final Scores:-

Halfords: Evil or Very Mad Confused 8O Confused Confused
Post Office: Evil or Very Mad Evil or Very Mad Evil or Very Mad
TomTom: Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad

If this one fails I'll buy navman or garmin. Not TomTom.
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