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johnk1973
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Joined: Feb 22, 2007
Posts: 5
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 Posted: Fri Feb 23, 2007 6:02 pm Post subject: F20 firmware update problem |
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Hi, i've download the service pack v2.3 for my F20, straight to my laptop (windows XP SP2). If i connect the F20 to the USB it starts charging ok, if i turn on the F20 the screen goes to a USB connection screen. My laptop looks for drivers (which it can't find) and when i start the already installed Service Pack installer it simply says it can't find device.
I've tried two different computers, two different leads but still the same.
I've turned off both my anti-virus and firewall but still the same. Can anyone help me please?!
Do i need the connectivity kit? It says on the website all i need is the USB cable.
Does the new firmware make any difference?
cheers John |
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Tim Buxton
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Joined: 14/09/2002 20:56:18
Posts: 5231
Location: Surrey, United Kingdom
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| Posted: Fri Feb 23, 2007 6:14 pm Post subject: |
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I can't tell you anything about the new functionality, but have you contacted Navman support on 01293 780500.
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johnk1973
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Joined: Feb 22, 2007
Posts: 5
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| Posted: Fri Feb 23, 2007 8:12 pm Post subject: |
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I did actually email them before i posted here but thought it would take weeks to get back to me, how wrong i was!
"Dear John,
Please install the drivers. Please see link for full instructions on how to do this: http://www.navman-pcn.com/FAQs/Drivers/F-Series/
If you need further assistance, please do not hesitate to contact us, we'll be more than happy to help.
Kind regards,
Kerri Redmond
Technical Support Team "
Full marks to Navman for the quick reply and the instructions work too! |
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Gee-Pee
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Joined: Feb 10, 2005
Posts: 1951
Location: Mostly somewhere in Essex
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| Posted: Fri Feb 23, 2007 8:17 pm Post subject: |
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Hi As you will have seen from Navman's web site, the following is a summary of the download.
| Quote: | Service Pack Summary (SP1 for F20)
This service pack provides the following improvements, fixes and changes:
Communications enhancements
Error message enhancements
Battery display fix
Minor bug fixes
Start-up error fix |
It is a 7.9Mb file which can be downloaded to your computer or direct to the Device - so far as I can see. I presume that when you run the file to your computer, it then give instructions for updating your F20 
Have you followed those....sorry I'm just thinking out loud.
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Gee-Pee
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Joined: Feb 10, 2005
Posts: 1951
Location: Mostly somewhere in Essex
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| Posted: Fri Feb 23, 2007 8:21 pm Post subject: |
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Sorry, I posted before I saw you update.  Glad you got it solved.
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johnk1973
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Joined: Feb 22, 2007
Posts: 5
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| Posted: Fri Feb 23, 2007 8:31 pm Post subject: |
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| Gee-Pee wrote: | Hi As you will have seen from Navman's web site, the following is a summary of the download.
| Quote: | Service Pack Summary (SP1 for F20)
This service pack provides the following improvements, fixes and changes:
Communications enhancements
Error message enhancements
Battery display fix
Minor bug fixes
Start-up error fix |
It is a 7.9Mb file which can be downloaded to your computer or direct to the Device - so far as I can see. I presume that when you run the file to your computer, it then give instructions for updating your F20
Have you followed those....sorry I'm just thinking out loud. |
There was no instructions! Double clicked on the installer icon on my PC and it just gives an error message saying can not connect to device, not very help full! In the end it was a driver problem. |
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malcolmb1963
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Joined: Jun 23, 2006
Posts: 11
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| Posted: Fri Feb 23, 2007 9:33 pm Post subject: |
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I've a feeling you need "Microsoft Activesync" to enable your PC to communicate with the F20.
I have a 530 which I used to connect to with Active Sync as the medium.
I've now got an F20 as well (so that I can get TMC here in the Netherlands).
I've held back from doing the update for the F20 - it's working OK for me so I'm reluctant (from experience) to mess with something seems to work fine unless there's a major benefit. Also, I've been watching for feedback from anyone who has gone ahead with the update  |
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Gee-Pee
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Location: Mostly somewhere in Essex
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| Posted: Fri Feb 23, 2007 10:10 pm Post subject: |
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Did it work when the drivers were installed
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Tim Buxton
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| Posted: Fri Feb 23, 2007 10:13 pm Post subject: |
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| Gee-Pee wrote: | | Did it work when the drivers were installed |
Look up half a dozen posts or so. :D
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johnk1973
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Joined: Feb 22, 2007
Posts: 5
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| Posted: Fri Feb 23, 2007 10:51 pm Post subject: |
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| malcolmb1963 wrote: | I've a feeling you need "Microsoft Activesync" to enable your PC to communicate with the F20.
I have a 530 which I used to connect to with Active Sync as the medium.
I've now got an F20 as well (so that I can get TMC here in the Netherlands).
I've held back from doing the update for the F20 - it's working OK for me so I'm reluctant (from experience) to mess with something seems to work fine unless there's a major benefit. Also, I've been watching for feedback from anyone who has gone ahead with the update |
I have activeSync already, latest 4.5 version too. Once driver installed i had no problems, didn't even need to reset PC either. In 30 seconds it was done, did girlfriend's F20 without any problems either. It doesn't seem to wipe any of your own data, which is a bonus. Can't say i've seen any difference in operation but i hadn't used it properly anyway, maybe someone else can comment on this. |
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Gee-Pee
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Joined: Feb 10, 2005
Posts: 1951
Location: Mostly somewhere in Essex
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| Posted: Sat Feb 24, 2007 9:11 am Post subject: |
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| Tim Buxton wrote: | | Gee-Pee wrote: | | Did it work when the drivers were installed |
Look up half a dozen posts or so. :D |
| Quote: | | Full marks to Navman for the quick reply and the instructions work too! |
Whoops It was past my beditme!
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