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Joined: Aug 31, 2005 Posts: 15138 Location: Bradford, West Yorkshire
Posted: Fri Feb 23, 2007 11:13 am Post subject:
my sat nav didn't come with free insurance, a free carry case, a spare battery, a spare window mount (for my 2nd car), a spare power lead (for my 2nd car) or a brush for my cat. i thought it would as it didn't tell me otherwise so shall i take them to court?
i'm sorry but they can't list everything it doesn't include, the list would be far too long. if it doesn't say it then it's not included - if in doubt, ASK THEM! just like medicines only list things you can't take with them as opposed to listing all the things you can.
We are sorry you are having problems with our product. As you may already be aware out terms and conditions can be re-read in any way we see fit, so at this stage we feel you do not have a walking digit to stand on. If however you do still wish to continue this course of action, please feel free to contact our team of five highly paid lawyers who will be happy to see to your needs. May we also extend our condolences to your cat.
Your friendly GPS Company _________________ Dom
HERE LIES PND May it rest in peace.
Navigon 7310/iPhone Navigon&Copilot
In the end they (Navman or any other vendor) can only sell you what you buy. No one forces you to buy those updates. If you want the price of map updates to fall may be you should just stop buying the updates you find expensive. Actually I never understood why some people find it so compelling to buy map updates every time someone decides to sell them.
I personally wouldn't buy a map update even if it was £15 or £20 instead of £100. There are several reasons for this. Firstly, I am happy with the map data on my iCN 530 as it is. I know it is far from perfect and it seems to be at least 3 or 4 years old for some regions (let's not forget that Tele Atlas 2005 maps means that Tele Atlas published this version of the maps in 2005. It doesn't mean that all the data is from 2005).
However, I still find iCN 530 to be a very useful tool which helps me much in getting to wherever I want to go. By the way before I bought this device (about 5 months ago) I used yo use a paper map - "AA Britain road atlas" from 2000. It never occured to me that I had to buy a new paper map once or twice a year.
Secondly, I wouldn't spend money when I don't know what I get in return. I mean - no one(well, at least not the vendor) tells me what is the difference between TeleAtlas 2005 maps (which iCN 530 came with) and TeleAtlas 2006 maps which I am offered to upgrade to. It may be the case that there are only about a dozen of junctions corrected in places which I'll never visit. Why I would spend money on something like this?
I can think of better ways of spending the money. Better still I could save this money against the purchase of my next navigation system. Anyway in 2 years time (or 3 years at most) my iCN will look so archaic that I'll most probably want to by a new device (may be based on completely different technology??). Why should I bother upgrading the maps meanwhile? If I am currently managing to find my way with maps which are about 5 years old I beleieve I would be able to do so with those maps in the next 2 years as well.
Posted: Fri Feb 23, 2007 12:28 pm Post subject: Re: F20 Map Updates - NOT FREE
I totally agree with you, and it would be nice if that guy called Tim Buxton, would stop making sarcastic remarks about peoples expectations of Navman. The initial cost of this unit is not cheap, and it seems they have got you by the short and curlys once you have bought it. I wouldn't mind paying a reasonable fee for an update, but £99 every 6 months is extortionate. This should be made clear by navman when selling the unit.
OJM wrote:
I've been a bit confused about updating the F20's maps, since purchasing the connectivity kit.
The kit, in my opinion, is a complete waste of money - it provides you with a USB cable, and a POI editor. That is it! No SmartST software etc.
I was a little confused about this, so I hunted for torrents on the web for the F20 software, and sure enough, only the POI editor comes on the CD - 400MB+ @ £15 and all for an Excel look-a-like data uploader!
Because of this, I wondered how do we update the UK map on the F20, when Navman release them, so I emailed Navman...
The answer was along the lines of, "you've got to buy them".
GOT TO BUY THEM!!!?!?!?!? WHAT!?
Now I don't know about others, but when I spend £100+ on a satnav system, I assume I am able to update it when new maps are released (ie, when new roads are built). I don't expect to have to fork out more money on updating it every 6 months!
I've emailed Navman back to confirm this, and to show my disappointment, and thought I'd post on here to show my email conversation;
Quote:
From: Oli Mortimer [mailto:myemailaddress@blank.com]
Sent: 09 February 2007 19:06
To: uksupport@navman-support.com
Subject: RE: Map Update [#134117]
Dear Marianne,
The roads in question were built over a year ago.
Just to clarify – any future map updates will need to be purchased from Navman, to make the F20 upto date? I can’t believe this, as when I purchased the Navman F20, I was under the impression you could update it, for free, whenever map updates were available.
I understand that European, American maps etc would need to be purchased separately, but having to purchase a new version of the UK maps is just ridiculous.
If this is true, then I will be looking at returning my Navman F20, and advising others to do the same.
Regards,
Oliver Mortimer
From: Navman UK Support [mailto:uksupport@navman-support.com]
Sent: 09 February 2007 10:54
To: myemailaddress@blank.com
Subject: RE: Map Update [#134117]
Dear Oliver,
The new roads that were built within the last year are not on the unit, therefore updates are made once or twice a year. You can buy these map updates from our website www.Navmanstores.com and here you can find them when they are available.
If you need further assistance, please do not hesitate to contact us, we'll be more than happy to help.
Kind regards,
Marianne Bryden
Technical Support Team
Navman Europe Ltd
4G Gatwick House
Peeks Brook Lane
Horley, Surrey RH6 9ST
United Kingdom
This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Navman Europe Ltd shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Navman Europe Ltd does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference. This communication does not create or modify any contract, and unless otherwise stated, is not intended to be contractually binding.
Thanks for the reply, however although the unit is only 4 months old, there are still roads missing from the F20, which have been there for at least 1 year – most notably the bypass from Tamworth to Burntwood (part of the A5).
Once new maps are available for the F20, will these be downloadable (for free), as software updates? Ie, Service Packs?
Regards,
Oliver Mortimer
From: Navman UK Support [mailto:uksupport@navman-support.com]
Sent: 08 February 2007 15:53
To: myemailaddress@blank.com
Subject: Re: Map Update [#134117]
Dear Oliver,
The connectivity kit enables you to use updates for the Safety Camera and it gives you software updates.
As the unit is still only about 4 months old you have the latest maps in the unit. Normally there will be new maps coming out once or twice a year. - However, at this point we do not know when new maps will come out.
If you need further assistance, please do not hesitate to contact us, we'll be more than happy to help.
Kind regards,
Marianne Bryden
Technical Support Team
Navman Europe Ltd
4G Gatwick House
Peeks Brook Lane
Horley, Surrey RH6 9ST
United Kingdom
This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Navman Europe Ltd shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Navman Europe Ltd does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference. This communication does not create or modify any contract, and unless otherwise stated, is not intended to be contractually binding.
I recently purchased the desktop connectivity kit for my Navman F20, and was dissapointed to find that it didn't include the SmartST application -- only the POI updater.
How would I go about updating the F20 UK maps, as the SmartST application is used in other models to update maps etc.
Kind Regards,
Oliver Mortimer
I hope people will agree that this is ridiculous, and forward their opinions to Navman.
Joined: Aug 31, 2005 Posts: 15138 Location: Bradford, West Yorkshire
Posted: Fri Feb 23, 2007 2:06 pm Post subject: Re: F20 Map Updates - NOT FREE
piescoffer wrote:
I wouldn't mind paying a reasonable fee for an update, but £99 every 6 months is extortionate. This should be made clear by navman when selling the unit.
that's the thing though, you don't HAVE to buy the new maps. why not leave it a couple of years until there's likely to be a decent amount of changes made and then it would be worth paying, wouldn't it?
just because it's available doesn't mean you have to buy it!
Joined: 14/09/2002 20:56:18 Posts: 5231 Location: Surrey, United Kingdom
Posted: Fri Feb 23, 2007 5:59 pm Post subject: Re: F20 Map Updates - NOT FREE
piescoffer wrote:
I totally agree with you, and it would be nice if that guy called Tim Buxton, would stop making sarcastic remarks about peoples expectations of Navman. The initial cost of this unit is not cheap, and it seems they have got you by the short and curlys once you have bought it. I wouldn't mind paying a reasonable fee for an update, but £99 every 6 months is extortionate. This should be made clear by navman when selling the unit.
Please can you clarify which remarks you consider sarcastic? Also, can you define 'not cheap'? What do you consider to be 'a reasonable fee'? _________________ Tim
Joined: Mar 03, 2004 Posts: 353 Location: "The Green Green Grass of Home"
Posted: Fri Feb 23, 2007 7:22 pm Post subject:
Hi Tim
I do not wish to get involved with this heated debate, but when I purchased the ST2005 upgraded software and current maps, the cost was £90 or so. That was November 2005. I do understand that inflation has been increasing, but £99 just for current maps & no upgraded software. I think it’s a bit OTT, as for under £50 more you can get an F20 or N20, with all the latest spec GPS receiver, software & maps.
For me reasonable would be £50/60. I will not pay that price for maps alone. I am looking at other manufacturers and may move away from Navman, not forgetting I own 2 Navman systems.
I think Navman’s attitude towards their customers could be more considerate, for example if you are a registered map licence holder, some discount would be a good gesture. I think Mio take this approach.
Take an example form Windows, just had a “Vista Premium” upgrade for £14, the cost is for handling & shipping.
Regards
DRP _________________ Sharing information is the key to a better understanding
Hi DRP,
Could you tell me where did you get this upgrade to "Vista Premium" for £14? Am I entitled as well? I bought my Windows XP Professional (retail version) in April 2003.
Joined: Mar 03, 2004 Posts: 353 Location: "The Green Green Grass of Home"
Posted: Fri Feb 23, 2007 8:35 pm Post subject:
Tim
Unfortunately we are not all made out of the same mould. Don’t forget we are humans. We have the lefts, we have the rights. Each party speaks for its own. 8O
I say let’s put this thread to an end?
Regards
DRP
ps. anyone get an email from the pm.
_________________ Sharing information is the key to a better understanding
Hi DRP,
Could you tell me where did you get this upgrade to "Vista Premium" for £14? Am I entitled as well? I bought my Windows XP Professional (retail version) in April 2003.
An offer went out just befor release of vista for any one buying a new pc. Can't remember the cut off but I think 2003 is out.
Ask for an OEM version of vista, normally supplied to system builders at more than half the retail price. Can be a little awkward to install so not for the less pc savvi. 8)
To be honest though don't buy it untill SP1 is released. _________________ Dom
HERE LIES PND May it rest in peace.
Navigon 7310/iPhone Navigon&Copilot
Joined: Mar 03, 2004 Posts: 353 Location: "The Green Green Grass of Home"
Posted: Fri Feb 23, 2007 9:26 pm Post subject:
Hi Krasimir
I had an Acorn Electron back in the 70’s. I do not think that I am entitled to an up grade, to Vista. Sorry?
I am referring to the masses that purchased around December.
Not knowing any better or had them as a gift, and are new to the world of GPS. 8)
Yes they are ruffled. I would be?
The problem is, this country has gone ballistic over GPS, as with Mobile phones, not every one understanding the basic rules. :o
Do not forget we live in “Rip off the consumer Britain”
Regards,
DRP _________________ Sharing information is the key to a better understanding
Joined: Mar 03, 2004 Posts: 353 Location: "The Green Green Grass of Home"
Posted: Fri Feb 23, 2007 9:39 pm Post subject:
Hi
History lesson.
The Acorn Electron I believe was a derivative to the BBC Basic PC, which had its own language and was the for runner to the system that a chap named Bill Gates was in the process of developing.
Regards
DRP
PS. Yes I am OLD. _________________ Sharing information is the key to a better understanding
[quote="DRP"]Hi Krasimir
I had an Acorn Electron back in the 70’s. I do not think that I am entitled to an up grade, to Vista. Sorry?
I am referring to the masses that purchased around December.
Hi DRP,
That's what I wanted to hear from you. I know that only those who have recently bought a PC are entitled to so cheap or 'free' upgrades :-)
I just wanted to clarify this for the masses:-)
Hi DRP,
Could you tell me where did you get this upgrade to "Vista Premium" for £14? Am I entitled as well? I bought my Windows XP Professional (retail version) in April 2003.
An offer went out just befor release of vista for any one buying a new pc. Can't remember the cut off but I think 2003 is out.
Ask for an OEM version of vista, normally supplied to system builders at more than half the retail price. Can be a little awkward to install so not for the less pc savvi. 8)
To be honest though don't buy it untill SP1 is released.
Thanks for your reply mostdom. I was just kidding. I am not going to buy Vista any time soon. I would wait for SP2 (at least) . Anyway I wouldn't gain anything from buying Vista (over XP Professional). The Aero interface is not good enough to make me shell out £100+ (OEM Vista Ultimate - I wouldn't consider Home at all - what is the use of OS without encryptioin these days?). Not to mention that I most probably will have to buy new hardware in order to run Vista properly (currently Intel Pentium C 3.00 GHz (Northwood core) 1 GB Corsair XLT 3200 LL memory and a Sapphire Atlantis ATI Radeon 9500 Pro - Do you remember those graphic cards - they are now discontinued because Medion bought 500000 of them at once)
I am going to wait until they actually release the Longhorn interface (which was supposed to be in Vista and to change our perception about computers and the world as we know it).
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