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mrzipy
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Joined: Mar 10, 2006
Posts: 79
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 Posted: Tue Oct 10, 2006 3:59 pm Post subject: USA SothEast region map incomplete - Key West missing |
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A word of warning, I recently visited Flordia with my downloaded (from TomTom) SouthEast Region USA map, version 6.44. and Key West is missing from this map, the map ends shortly after Key Cudjoe.
Now the purchase page states full coverage unless otherwise stated, edited extracts below:
| Quote: | | * Unless stated otherwise, all areas covered by TomTom maps are 100% fully attributed... |
| Quote: | | Detailed regional map completely covering the states of .... and Florida (FL).... |
Source page: http://www.tomtom.com/plus/services/mds.php
I am also about to email TomTom regarding this, as under UK law this is extremely dodgy but worse it was extemely annoying. |
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Tumbleweed
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Joined: Aug 30, 2004
Posts: 315
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| Posted: Tue Oct 10, 2006 4:46 pm Post subject: Re: USA SothEast region map incomplete - Key West missing |
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| mrzipy wrote: | A word of warning, I recently visited Flordia with my downloaded (from TomTom) SouthEast Region USA map, version 6.44. and Key West is missing from this map, the map ends shortly after Key Cudjoe.
Now the purchase page states full coverage unless otherwise stated, edited extracts below:
| Quote: | | * Unless stated otherwise, all areas covered by TomTom maps are 100% fully attributed... |
| Quote: | | Detailed regional map completely covering the states of .... and Florida (FL).... |
Source page: http://www.tomtom.com/plus/services/mds.php
I am also about to email TomTom regarding this, as under UK law this is extremely dodgy but worse it was extemely annoying. |
yep, at least it was only Key West, from memory it only has one road :-) |
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mrzipy
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Joined: Mar 10, 2006
Posts: 79
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| Posted: Tue Oct 10, 2006 4:51 pm Post subject: |
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| There is only 1 road (US1) from the mainland to Key West, but Key West itself has hundreds of small roads. |
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46jimbo
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Joined: Apr 24, 2005
Posts: 185
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| Posted: Wed Oct 11, 2006 4:38 am Post subject: USA SothEast region map incomplete - Key West missing |
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I just checked my South-East map - which is part of the map package I got with my North American TT Classic.
Key West is fully on my map. So you DID get cheated! |
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mrzipy
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Joined: Mar 10, 2006
Posts: 79
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| Posted: Wed Oct 11, 2006 4:04 pm Post subject: |
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Thanks for that info, still awaiting a reply from TomTom, not even 24 hours yet.
I imagine that this is a simple data error where someone forgot to add that part of the map to the download package, I cannot believe that I am the only one to go to Key West with a TomTom!
My map ends as Sugarloaf Key starts, as if the world ends with a straight line across the screen with nothing below. |
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46jimbo
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Joined: Apr 24, 2005
Posts: 185
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| Posted: Wed Oct 11, 2006 7:01 pm Post subject: USA SothEast region map incomplete - Key West missing |
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| And for your info, my map is v567 |
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mrzipy
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Joined: Mar 10, 2006
Posts: 79
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| Posted: Fri Oct 13, 2006 12:44 am Post subject: |
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Just received a genric email reply back from TomTom telling me all about maps being updated and how to report a map error... What a waste of time.
I have replied asking them to actually read my original email or I will look into what law covers this.
As I am still on vaction I cannot call them until I get home.
Will post what happens here. |
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tgold
Regular Visitor
Joined: Nov 07, 2004
Posts: 98
Location: UK or USA from time to time.
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| Posted: Fri Oct 13, 2006 1:38 am Post subject: |
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| mrzipy wrote: | Just received a genric email reply back from TomTom telling me all about maps being updated and how to report a map error... What a waste of time.
I have replied asking them to actually read my original email or I will look into what law covers this.
As I am still on vaction I cannot call them until I get home.
Will post what happens here. |
Don't take NO for an answer. Key West is the County Seat of Monroe County and a major population centre in the state. I have the USA maps which came out around 15 months ago and they are completely up to date as far as Key West streets are concerned. And I know this because I live in Key West.
Tony |
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mrzipy
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Joined: Mar 10, 2006
Posts: 79
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| Posted: Wed Oct 18, 2006 5:50 pm Post subject: Official Reply - Key West NOT included on Florida map! |
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This is a good one, here is my second reply from TomTom
| Quote: | The map of Key West is not included with the US South East Region Plus map.
We understand your disappointment with the map data you purchased and have added the downloadable map for Key West to your TomTom account.
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TomTom have an interesting definition of 100% coverage, as Key West is definatly in Flordia. |
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