710 help

kevmullin · Occasional Visitor Joined: Sep 24, 2006 Posts: 5

ive just bought a tom tom 710 and when i plug it into my computer it comes up devive not reconized, what am i doing wrong?

Oldboy · Posted: Sun Sep 24, 2006 9:13 pm Post subject:

What Operating System have you got on the PC?

What Software Version have you got on the 710?

Have you install TomTom HOME?

Any information, and as much as possible of it, will help us to know what is going on, so that we help you.;)
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

kevmullin · Occasional Visitor Joined: Sep 24, 2006 Posts: 5

im on xp pro with no service packs, ive installed tom tom home direct from their website so its the latest one and the sat nav was bought new today so im not sure what vertion the software is

Oldboy · Posted: Sun Sep 24, 2006 10:32 pm Post subject:

Do you have a Card Reader? If so try the SD Card in that to see if it recognises it.

Also make sure the USB Plug is pushed in firmly at the 710 end, as some of the fittings are known to be tight.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Pedro2NR · Regular Visitor Joined: Jul 07, 2006 Posts: 64

When you turn on the unit, does the unit ask you to connect to your computer? if it doesnt, the unit is not properly connect to the home dock.

kevmullin · Occasional Visitor Joined: Sep 24, 2006 Posts: 5

it does ask on the unit and its a dock rather than a usb cable

mikealder · Posted: Sun Sep 24, 2006 11:11 pm Post subject:

Reset the 710 - take it off the home dock turn it upside down and give the reset pin a prod with either a pin or paperclip, if you are unsure where the reset switch is please check the manual - IT IS NOT THE SMALL HOLE ON THE FRONT OF THE DEVICE, THIS IS THE INBUILT MICROPHONE.
Once reset and re-started, dock the unit and select connect to PC when prompted - Mike

Martin4Jay · Posted: Sun Sep 24, 2006 11:45 pm Post subject: Backup

And remember to do a backup before you start deleting Smile

Cheers

kevmullin · Occasional Visitor Joined: Sep 24, 2006 Posts: 5

ive tried all the usual stuff like resetting it and installing and unistalling everything and it still comes up un reconized

Oldboy · Posted: Mon Sep 25, 2006 7:13 am Post subject:

Is it HOME or XP that says it doesn't recognise the Device? What is the Full Text in the Error Message?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

B0dger67 · Posted: Mon Sep 25, 2006 6:03 pm Post subject:

kevmullin · Occasional Visitor Joined: Sep 24, 2006 Posts: 5

sorted it, the home dock was a dodgy one so i got another one and now it works

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