tomtom

user10664 · Occasional Visitor Joined: Dec 25, 2004 Posts: 58

good bye tomtom
ater your very poor service to me i have returnd my tomtom 910 back to comet .
i have had three tomtoms but your poor service has forced me to look at other sat navs and i am very happy with my new nuvi 610
for you people out there the tomtom one is good the three hundred was good but the 910 forget it go for garmin nuvi.
its better than tomtom.
sorry to leave you tomtom but you do need to tidy up your akt poor service is no good to any one
bye

LesP2008 · Posted: Thu Mar 01, 2007 7:13 pm Post subject:

Johnny, why have you posted this here?. I can understand your frustration but this is NOT a site owned by TomTom Laughing

You would have been better off sending the post direct to TomTom themselves, with their wonderful track record you may have got a new model free of charge as a sweetner Laughing

user10664 · Occasional Visitor Joined: Dec 25, 2004 Posts: 58

i post here to warn you sat nav people out there
tomtom customer service is sh-t

MrDJ · Regular Visitor Joined: Nov 18, 2006 Posts: 205

and there was me just about to praise TT
ok, its only for the fast service with the free replacement home hub and window mount.. the home hub took a week to receive but the window mount was ordered on monday evening and arrived this morning.

what was your complaint with TT about johnny if you dont mind sharing just so we can see if it was a one off or if it had happened to lots of people.
jim

user10664 · Occasional Visitor Joined: Dec 25, 2004 Posts: 58

ok i have had three tomtoms the go and the one so i thought its time to get the best the 910.
but the mount was crap and i think the build was not to good all so.
but i called the tomtom help line for help but the response was shocking
it went like this.
me hello i am just leting you know i have a tomtom 910 with a mount that is faulty it keeps droping down so you can not use it. i understand you have a new mount free of charge as a replacement.
his reply send proof of purchase and we will see what we can do then put the phone down.
is that sh-t or what so i took it back to comet where a very nice man helped me out he was great.
tomtom treat people with respect or loose em.

MrDJ · Regular Visitor Joined: Nov 18, 2006 Posts: 205

it could be the language barrier as TT are in the nederlands. instead of ringing ive always used the online support page and had no problems and a speedy conclusion to the problem.
i know it might be to late now as youve made your mind up but heres the link anyway.
support page http://www.tomtom.com/support/index.php?Language=1
jim

stefantapp · Posted: Fri Mar 02, 2007 7:39 pm Post subject:

I'm sure your first line when incurring any problems is the retailer isn't it? So I would have taken it back to Comet and asked them to change the mount with another one, after all your 'contract' is with the retailer, not the manufacturer.

Stef

MrDJ · Regular Visitor Joined: Nov 18, 2006 Posts: 205

the retailer wouldnt have spare mounts lying about. they would most probably do the same thing and contact TT. contacting them yourself would cut out the middle man and the item is posted directly to your home instead.
now if its a faulty TT then yes its back to where you bought it from which would take weeks as the retailer would post it back to them and then it joins the repair/faulty Q and then IF fixed sent back to the retailer blahdy blah de blah.
jim

user10664 · Occasional Visitor Joined: Dec 25, 2004 Posts: 58

the chap at comet was great he said no worrys do you want another 1 as i said no you can change it for another type if you want or you can have a refund on yor card.
so i got the nuvi 610 and i have to say its beter than any tomtom
and as i have heard no bad reports about garmin customer care you carnt go wrong.
i think the leson here is check out the after sales service before you buy
a sat nav because there is a lot what can go wrong. and it does so very often.

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