TomTom 700 in Spain - A joke that isn't funny

nascar9 · Posted: Mon Aug 07, 2006 4:24 pm Post subject:

Anyone got TT customer service number, I'm going to call them to clarify the map situation.

lloydd · Occasional Visitor Joined: Aug 04, 2006 Posts: 17

BGF:

If the 510 file layout is the same as Navigator, this would have created a folder called (something like) "Iberia Map". You then copied this folder over to the original card? Then within the application you chose Iberia under Switch Map? At this point the 510 hangs?

You are correct. I put the Iberia Map folder together with the "virgin" image of the WORKING Italy Plus + European main roads folders. Now I can see the IBERIA map in the change map menu. But here is where the problems start. Once I could insert the activationcode and that it hang (today the customer service told me that it was activated though) and I can not restart the TT since it auto turns off itself. An another time when I did the same thing it hang when I choose the Iberia map from the change map menu.

At the phone the custemer service gave me the following solutions today:

1)try on another pc
2)try without antivirus
3)download the softwareversion 6.15 (I have 6.11 which I thought was the latest).

Btw, can I install the Spain map on a clean SD card without any other software and change it during the ride when I enter Spain so I can use it there anyway???

NAscar9: I have the following phone number which they provided me with today: number 0039-0245281004 (Monday-Friday; 10.00-17.00) also in English.

Thanking you in advance for your participation of this problem

lloydd · Occasional Visitor Joined: Aug 04, 2006 Posts: 17

I found that in the Iberian map folder there are two files missing which I can see in the Italy Plus Europe main street folder are present:

tmcode
traffic

In the Iberian Mpa folder however I have two files which arent inside the Italy plus map (which is normal working without the Iberian maps copied inside):

Iberian_PLUS.mpr
Iberian_PLUS.pna

WOuld this be of any help to you?

JockTamsonsBairn · Posted: Mon Aug 07, 2006 10:22 pm Post subject:

lloydd · Occasional Visitor Joined: Aug 04, 2006 Posts: 17

Hide extensions for known file types is switched off
Show hidden files and folders is switched on

Both maps packages are installed into the general directory and not one in the other as you probably thought from my explanation.

When I use TomTOm Home for installing the Iberian Map I do not find a
iberia_plus-hhhhhh.mac (hhhhhh=long hex number) inside this map. There are also some other files missing. It seems like the map does not get completely installed on my SD stick. EVEN worse is that the SD stick I got with the package doesnt work, not even after formatting it. (copied saved).

Can I install the Iberian map on an empty SD stick and change it during the ride? How to do?

thanks a lot

gadget_sa · Posted: Mon Aug 07, 2006 11:39 pm Post subject:

JockTamsonsBairn · Posted: Mon Aug 07, 2006 11:45 pm Post subject:

lloydd · Occasional Visitor Joined: Aug 04, 2006 Posts: 17

I was thinking to install the Iberian map, together with the voice map and the TOMTOM system file to a SD card so I can run this map separately. I didnt try this yet though.

I mean that if I install the Iberian map, using the extractor inside the map or TOmTOm home, to an empty SD stick it will be installed (this is what i mean it WORKS) however if i try to install the same map to a SD stick with another map on it, it will not get installed. To me this is all very strange and it looks like some kind of driver problem.

JockTamsonsBairn · Posted: Tue Aug 08, 2006 12:04 am Post subject:

lloydd · Occasional Visitor Joined: Aug 04, 2006 Posts: 17

I also thought that this was a good idea and so I did but also now my TT hangs when I choose Iberia map.

I think that I will go on holiday to spain without this spain map.

I will try to get shipped another SD card from tomtom since the one they supplied me with is not working. Even not after formatting it.

BGF: I would like to thank you for your responce and patience.

lloydd

lbarea · Occasional Visitor Joined: Jul 11, 2006 Posts: 2

nascar9 · Posted: Tue Aug 08, 2006 4:52 pm Post subject:

I called customer services today & well while trying to be helpful the guy I spoke too was talking company speak.
The only good news is that map upgrades will be available in his words not mine "one or two or maybe three weeks time".
They will be 99% coverage/accurate for Spain & elsewhere.
So we will just have to wait I guess.

gadget_sa · Posted: Wed Aug 09, 2006 11:21 am Post subject:

nascar9 · Posted: Wed Aug 09, 2006 4:25 pm Post subject:

I had my diplomatic hat on when I posted the above.
When I was talking to the guy at TT I told him I was not impressed with the update system & also the repeated updates to fix flaws in the previous updates that didn't work.
gadget_sa
Re the maps you're right about paying through the nose for them & then if & when they are available they probably won't work.
TOM TOM are you listening, we are not impressed.

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