Greyed out speaker preferences on go 500

[sixpot]

I Can't hear callers through the speaker when connected handsfree. Speaker preferences is greyed out under phone preference settings? so I can't change anything.
Phone is a Sony Ericsson W810i.

[DennisN]

It won't be Speaker preferences - My GO700 is the same, greyed out, but I use it all the time for hands free. I think that may be for when you link it to a bluetooth speaker, but I don't really know (and can't find anything about it in the manual).
Question is whether you have a faulty device. Just what CAN you do with hands free connected, or does having no sound coming out mean you can't do anything else? Can you get numbers from phone? Can you send a text message? Can you try calling somebody from the GO500 to see if a call goes out (understanding person - maybe your own home land line so that you don't get abuse for silent phone calls!!)? Does the GO500 (not the phone) ring when somebody phones you?
What I'm trying is to find out if you actually ARE connected - it may be something that simple - you don't hear anything because you're not actually connected?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[sixpot]

Thanks for the reply DennisN.
The speaker works perfectly well for everything else, and I can hear it ring (the tom tom) for incoming calls when connected to my phone. I can also send text messages no problems,and it sends my phonebook from phone to tomtom no probs. So it seems to be paired ok with the phone, its just when connected there is no sound and I can't hear the caller on the other end of the line!

Have tried tomtom technical support, who have said to re-set the unit and try to remove any third party software (voices, speed cam database etc..)
Done all of this but still no joy!

[mikealder]

Make a call from your TomTom and while in the call tap the bottom left of the screen, this will bring up a volume slider, increase the volume to a realistic level, the phone volume is stored seperate to the main volume for the nav voice etc. Its probably easiest to phone home when doing this and the other half to listen/ talk to you while you adjust it - Mike

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