TT customer service - another delay in TT6

Private · Occasional Visitor Joined: Jul 27, 2004 Posts: 39

Another delay in the launch of TT6!! Evil or Very Mad

Is it just my opinion or is TT customer service the worst you have ever seen?
It's a pitty that a company that offers such a good product has such bad service!!!!

alix776 · Posted: Fri Jun 16, 2006 6:42 pm Post subject:

how do mean another delay customer support wont know when the next version is due all they will kno is what there told im afraid.

compaies usually keep things like this close to there chest
_________________
currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

Private · Occasional Visitor Joined: Jul 27, 2004 Posts: 39

My comments regarding their customer service is not only based on the delay in TT6. This is just another example. Getting acurate info from TT about ANYTHING, even solutions to problems and bugs with their product is like pulling teeth! Every single time I've contacted TT directly in the past (about a wide variety of issues) they've given me inacurate or extremely vague information - thank god for this forum - this is were I'm able to find the solutions that TT can't or wont give me!

As for the delay, the site initialy informed that TT6 would come out the 2nd quarter of 2006 now all of a sudden its the 3rd quarter.

I guess I'm just a bit frustrated seeing TT dedicate most of it's time to the all in one nav. systems when I definately prefer the PDA version. In my opinion here are just a few advantages of the PDA version:

- Better portability - if you're like me you always carry around the PDA;

- You have all your information (contacts, schedule, music, photos, etc etc) in one place and you can easily access it when in the car;

- If properly installed it even looks better in the car!!

But like I said maybe the problem is only with me!!! Sad

hope68 · Regular Visitor Joined: Aug 01, 2005 Posts: 66

pendlemac · Posted: Sat Jun 17, 2006 12:20 am Post subject:

kartracer · Posted: Sat Jun 17, 2006 2:57 pm Post subject:

If you feel this way, why are you so keen to give them more money by upgrading to TT6? Why not just buy a product from a different manufacturer? There is plenty of choice these days.
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Kam

Greenglide · Posted: Mon Jun 19, 2006 4:08 pm Post subject:

sschelle · Occasional Visitor Joined: Jul 20, 2005 Posts: 10

Wannabyourhero · Occasional Visitor Joined: Sep 12, 2005 Posts: 51

I work for a small software house and when I'm asked when the next release is due out I normally say Christmas - but never which one.
I too can't understand why pda's aren't more heavily pushed especially as some of the newest seem to have wireless access to the net, gps, telephones and cameras, the ability to have all that information with you is priceless.

vaioable · Occasional Visitor Joined: Jun 24, 2005 Posts: 53

Its easy. Dont buy it. If you are keen to get the latest and greatest then wait until everyone else has found the bugs and then buy it. Just do a search for TT5 when that was first released.
With other companies now producing great nav products using upto date Maps why use TT?
TT3 had my house in it TT5 doesnt. TT6 will probably show the field that used to be there.
You will have options Fastest Route. Walking route.. and Horse and Cart route.

Look at the other (all of them) before giving any money to TT.

IMHO

Lee

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