emailing tom tom tech support

jerrytaff · Occasional Visitor Joined: Dec 24, 2005 Posts: 9

I urgently need to contact tom tom to get my mother's go unit repaired under warrantee. It stoped receiving gps about a month after she bought it and the internet retailer she bought it from refuses to acknowledge any responsibility to get it fixed. On Monday it will be a year since it was bought - is the warrantee 1 year or 2? I've been round the tom tom site in circles, and can't find their customer support email address anywhere. Can someone help me to get into the system?

thanks

Jerry

eddie_vincent · Posted: Sun May 07, 2006 7:31 am Post subject:

http://www.tomtom.com/support/support.php?ID=2&Language=1

which says -

How to contact us by e-mail or phone
If your question is not listed in the frequently asked questions you can contact us. We primarily supply support in 9 languages via e-mail, as this allows us to explain solutions in the most effective way. You can write to us in: English, French, German, Dutch, Spanish, Italian, Swedish, Danish and Norwegian.
Before contacting our Customer Support team please create a My TomTom account: click here.

If you have a question about one of our products, please check first whether:

the answer is in Online Help;
the answer is in your manual (see downloads);
you have the latest application version (see downloads).

After you have followed the next steps you can contact us by e-mail. The more detailed information you provide about your question, the better we can answer you first time around:

1. Go to Online Help
2. Select your TomTom product and model
3. Define your question by choosing a category (and sub product)
4. Click on contact us at the bottom of the page or at the bottom of a proposed answer
5. Login with your e-mail address
6. Submit your question to our Customer Support team
_________________
Paul
-------------------------------
TT Go 940

jerrytaff · Occasional Visitor Joined: Dec 24, 2005 Posts: 9

tried just that, several times before posting. Couldn't get it to work for me, only went round in circles.

FInally discovered that it only works if you click on ANY question, OTHER than "how can I get my Tom Tom Repaired" - that question just sends you back to page you quoted from.

J

xda · Posted: Sun May 07, 2006 12:21 pm Post subject:

Just go to http://www.tomtom.com/suport
Select from one of the three Icons that represent your device.
Select your TomTom model
Define your question by choosing a category (and sub product)
Click on contact us at the bottom of the page
Login with your e-mail address and password.
If you don' have one, click on create account at the bottom. Then log in on the same page.
Then fill in your question under the Ask TomTom, once you have filled in all the boxes click on submit.
It does work as I have just tried it.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

xda · Posted: Sun May 07, 2006 12:24 pm Post subject:

Sorry for the bad spelling.
should be http://tomtom.com/support
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

Andy_P · Posted: Sun May 07, 2006 1:09 pm Post subject:

Jerry...
It might take longer to make initial contact, but I think you will get a quicker response overall if you use the UK support number 0845 161 0009 instead of email.

jerrytaff · Occasional Visitor Joined: Dec 24, 2005 Posts: 9

Thx for your assistance.
I wanted to ensure that I'd got something in on their system before the year was up (I'm not sure how long they honour the warrantee for) . I got there in the end - and now I've received the automated email back. Now to wait for their more considered response - they say it could take 1-2 working days, so if I've heard nothing by Wed I'll call them.

Courierman · Posted: Sun May 07, 2006 4:54 pm Post subject:

Courierman · Posted: Sun May 07, 2006 5:04 pm Post subject:

go here for more help

http://www.businesslink.gov.uk/bdotg/action/layer?r.l2=1074400662&r.l1=1073861169&r.s=tl&topicId=1074027367

dont let them get away with it Rolling Eyes

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