Oh what have we done.....

awdxs1 · Posted: Thu Apr 20, 2006 10:41 pm Post subject: Oh what have we done.....

I have commited the cardinal sin, We have managed to loose the Product code card for the upgrade Tomtom V3 to V5...... yes I know I can hear you all now didn't you register it at mytomtom.... nope didn't you duplicate it and send a copy to the bank for safe keeping nope....
We contacted Tomtom who clearly thought we are software pirates and distrubuting to the whole world.
Just for the record We purchased the update from Tomtom directly the order is on their site, they asked us to fax copies of the bank statements proving we payed them for it.
They sent us a program to run on the PC that installed Tomtom to find the product code.... why because we have never typed that code into the PC, its input is into the PDA...... their final gambit was simply to say repurchase the software. They cannot give us a new product ID, and their activation servers don't capture that number when you activate the product so they can't or won't help....... Sad

I know it must be possible to reverse engineer they product code from our PDA, I do not condune piracy but there are flaky copies out there..... all I want to do is to recover a license which we payed for and have right to use...... does anyone have any influence with Tomtom, we have tried to get help through the help desk and they have proved at best unhelpful. Embarassed

We are seriously thinking about getting a Tomtom Go910 when they are available but with customer support like this I am going to look at the alternatives however good they new TT's are.

thanks for any help in advance.....

Border_Collie · Posted: Thu Apr 20, 2006 10:50 pm Post subject:

When you registered the product the activation code is held at tomtom. Log into their site and you should see it.

I have two TTN5's and both activation codes are shown.
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Border_Collie · Posted: Thu Apr 20, 2006 10:52 pm Post subject:

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

What an arrogant company they are

awdxs1 · Posted: Fri Apr 21, 2006 10:21 pm Post subject:

Yes, arrogant and short sighted. I understand it was our fault loosing the code but are you not amazed they claim they cannot recover your product code... their servers don't capture the data on activation? I am not sure I believe the help desk monkeys as their grasp of technology is only seconded by their rude arrogance and useless customer service....
I could understand if I could not prove we had bought and payed for the product but to deny us use of that product because we failed to manually store a 'secret personal code' on a public facing 'secure tomtom server'
I am currently awaiting the release of the TT Go910 because I don't think there is anything better...... but the UK customer service is dreadful. Its almost woth buying it direct from the Nederlands and only dealing with them direct...... as the people representing Tomtom in the UK are at best not very good.
I am going to complaint to head office as I think their policy on Product codes and their treatment of their customers is dreadful.

Ahh thats better, got that off my chest......

tomo1340 · Posted: Fri Apr 21, 2006 11:08 pm Post subject:

I have had to ring the tomtom helpdesk a number of times. In the event I get put through to a UK operator I get nowhere at all. But if I get an operator in the Netherlands they seem to sort the problem for me.
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Border_Collie · Posted: Fri Apr 21, 2006 11:10 pm Post subject:

awdxs1 · Posted: Fri Apr 21, 2006 11:44 pm Post subject:

Hello,

Yes I accept its our fault ..... we lost the code, yes it does say clearly store it save it copy it.... sadly I am human and I make mistakes. What I don't expect is condescending arrogant treatment from help deskMonkeys at Tomtom, although its not their fault they only spout the scripted party line. I am supprised at their attitude for a Dutch organisation... maybe its only the UK office that sucks....
All they have acheived it getting free bad press, I will ensure as many people as I can get the know they are sadly failing to look after their existing customers..... despite producting excellent products (with a few faults like old maps.... but isn't that common with Satnav product in general)

:x

Border_Collie · Posted: Sat Apr 22, 2006 12:02 am Post subject:

awdxs1 · Posted: Sat Apr 22, 2006 12:28 am Post subject:

Applogies not needed but thanks.... :D Its very frustrating... its not even the money it's the principle...... you can still use your millenium windows disk and if you loose your CD key MS will replace it if you return your original disk along with proof of ownership they simply have stopped fixing Millenium and concentrate on XP or even vista... maybe Tomtom could learn from the real software giants and not alienate they customers.

take care

awdxs1

Border_Collie · Posted: Sat Apr 22, 2006 12:52 am Post subject:

awdxs1 · Posted: Sat Apr 22, 2006 5:02 pm Post subject:

I have a friend who is Dutch I think that's a great idea..... I don't expect to get a product code I simply want them to take notice of their customers and not treat them like naughty schoolchildren......

I would hope to get good customer service being a long term customer....

thanks for your advice and listening....... has your mate gonew home yet? :D

take care and enjoy the weekend

regards

AWDXS1

Border_Collie · Posted: Sat Apr 22, 2006 5:15 pm Post subject:

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