New TomTom Go wont work!!

Gullman · Occasional Visitor Joined: Jan 14, 2006 Posts: 13

Got a brand new TOMTOM 700 today.

Turned it on and got a splash screen with a pair of hands accompanied by a drum roll. After a short interval get a second TOMTOM splash screen.

That's it - can't get anywhere else. It just stays on that second splash screen. Then as I wait in anticpation of menus appearing - nothing - followed by the screen going black after a while(auto power off??). I have tried everything but I never get to any menus.

I touched the splash screen to see if that activated it - I used the remote also, tried it with the DC power plugged in in case the batteries were low.

Alas nothing works. It looks very nice but how do I make it work?/
Is it supposed to do this or is there a secret way of starting it up - the manual says nothing except to power up. Am I missing something??
Thanks ..

eddyj443 · Occasional Visitor Joined: Jan 07, 2006 Posts: 4

sounds like your tomtom is faulty, it should just load once turned on. it should show a loading screen with a progress bar after the logo and drum roll

try pressing the reset button on the bottom near the front, you will need a pin or paper clip as it is VERY small

other than that you should take it back to where you brought it providing you got it new, they should just replace it for another as you only got it today

hope that helps

Edward

Gullman · Occasional Visitor Joined: Jan 14, 2006 Posts: 13

Thanks for the reply.

I gave up and took it back and obtained a full refund.
(It seemed easier than arranging exchange etc)

I'll order another now I know I am not going mad!!

I did get a quick progress bar after the first splash screen before the second one loaded but that was it..

I tried the pin reset thing too - no difference.

Thanks again for the reply - at least I know I wasn't doing something wrong.

spanky · Occasional Visitor Joined: Dec 15, 2005 Posts: 9

Did you have it connected to a PC via the USB cable ?

They dont do operate when connected to a PC.

Just a thought

Gullman · Occasional Visitor Joined: Jan 14, 2006 Posts: 13

No. I never got that far. Didn't want to open the cd as they can be funny about returning it then. Just tried it out of the box with the power on.

PeteD · Posted: Mon Jan 16, 2006 4:05 pm Post subject:

Just a thought. Did you charge it up before turning it on after removing it from the box?

PeteD · Posted: Mon Jan 16, 2006 4:10 pm Post subject:

Snig · Posted: Mon Jan 16, 2006 11:26 pm Post subject:

Darren · Posted: Mon Jan 16, 2006 11:44 pm Post subject:

Snig · Posted: Tue Jan 17, 2006 3:10 pm Post subject:

Oh yeah. Missed that bit. Smile

Regards,
Mark.

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