Avoid www.tomtompoi.net (Low Bridges)

[Ollie]

I recently paid £9.49 for a CD advertised as a 'SOFTWARE & CONFIGURATION PACK' to enable POI's (low bridges) to be added.

The pack was described as

'created for those TomTom users who already have their own hardware and just require the data and configuration software from us'

and goes on to say;

'Using our configuration pack you can setup a warning for POI's for the route that you are travelling and then avoid the low bridge in plenty of time'

:D As my knowledge of adding POI's was nil I felt that the configuration pack would be just the job.

In the event, although there were intructions on the CD, these were primarily for the tomtom go system. Since I have a PDA, the instructions did not help in the slightest.

I contacted the company/individual (not sure if this is a 'one man' band?), the reply I received was arrogant and patronising to say the least, stating I had 'quoted text from their advertising'. Well why not, if it gets my questions across?

At the end of the email I was asked several questions - like 'have you read the manuals on the CD'.

I did (quite politely) respond and answered the few questions asked.

No response.

I have since emailed them a couple of times but they refuse to respond.

I guess I've most definately 'been had', ok it's only £9.49p but since I was misled in the first place it does cheese me off somewhat that these fraudsters are masquerading under what appears to be a legit site.

The company's details are;

TOMTOMPOI.NET - LANDIS MEDIA - Floor1 - 4 Stanley Close - Marlow - Bucks - SL71XL

To anyone thinking of sending money to this company - DO NOT!
edit alix776 language content if it needs changing to get past the word sensor then please don't put it in
Ollie

HP2210 PDA, RIKALINE BT, TT3

[Ollie]

http://www.tomtompoi.net/

[peterc10]

Not sure from the site quite what they are selling. You don't need any additional software with TT to warn you of POIs. It is all there on TT5. They just appear to be selling a set of POIs listing low bridges. Wonder how accurate it is?

[Ollie]

[neil01]

Check this out:

http://www.hwilliams.net/

Same address, but this one has phone numbers etc.

You may just be experiencing poor customer service rather than a con.

[Ollie]

I have now received an email from this business (though not the guy mentioned in the previous post - not sure where he fits in?).

It transpires that they are only flogging a list of low bridges - the 'Software and Configuration' stuff is just a con

[howee]

THERE IS BELOW THE FULL TEXT OF OUR CORESPONDENCE WITH MR SMITH. WE WILL BE ASKING POCKETGPSWORLD TO REMOVE THE POSTS AS THEY GIVE A WRONG IMPLICATION OF OUR ORGANISATION.

YOU CAN CLEARLY SEE THAT RESPONSES WERE PROMPT TO HIS E_MAILS AND THEY WERE NOT AT ANY TIME IGNORED.

WE RESPONDED PROMPTLY TO MR SMITH AND TRIED TO ASSIST HIM, EVEN THOUGH HIS OPENING E_MAILS IMPLIED THAT WE WERE DELIBERATELY TRYING TO CON HIM.

ONCE IT BECAME APPARENT THAT MR SMITH HAD PURCHASED THE WRONG PRODUCT (THE WEBSITE DOES MAKE CLEAR WHICH TOMTOM's WE SUPPORT) WE OFFERED HIM A REFUND.

WE ARE NOT IN THE BUSINESS OF "CONNING" ANYONE AND PUT A LARGE AMOUNT OF TIME AND TROUBLE INTO CREATING AND UPDATING PRODUCTS.

IT IS UNFORTUNATE THAT THINGS DIDNT WORK OUT FOR MR SMITH, BUT THATS NO REASON TO PUBLICLY MAKE FALSE ALLEGATIONS ABOUT OUR COMPANY.

WE HAVE SERVICED A LARGE NUMBER OF HGV AND OTHER DRIVERS WITH OUR DATA PACKS, AND HAVE REFUNDED 1% OF THESE DUE TO SETUP AND NCOMPATABILITY ISSUES. WE ALSO HAVE A LARGE NUMBER OF TESTIMONIES TO OUR PRODUCT BEING WELL USED AND RECEIVED.

H.Williams - for
tomtompoi.net



Nigel,
Sorry that we cannot support you further but we are a site mainly aimed at the tomtom go/rider/one product set. We do support all versions above V 5.0 since this version from tomtom does run on many mobile and PDA devices.

We do supply instructions for this product - as you have seen from the manual, but they don’t of course apply to an earlier version with different settings.

If you send us the CD back (if you put 1 first class stamp it will be enough to get back to us) we will refund you the cost of the CD minus the published postage and admin cost (£1.50).

If you include your paypal account details we can use that. If you don’t have a paypal account then we can refund via your e-mail and you can then collect it via paypal and spend it elsewhere on the web.

Sorry that we couldn’t have been more help and that inadvertently you bought the wrong product. We will review the website text in case a false impression is given of the versions supported by the software.

Gary P


-----Original Message-----
From: Nigel Smith [mailto:ns1444@hotmail.com]
Sent: 30 November 2005 17:19
To: garyp@tomtomfree.com
Subject: RE: A General Enquiry

Hi Gary

I have a HP2210 and tomtom3, as for versions and technical terms I dont know.

I can turn the thing on, turn on the bluetooth and thats about it (I bought it configured to use). As previously stated I do not know how to add a POI, wouldn't know where to start.

Hence the reason for buying your 'software and configuration' pack, I was hoping there would be instructions showing me how to do it.

So it looks like I'm stuffed.

Thanks anyway.

Nigel.



>From: "Gary Pearson" <garyp@tomtomfree.com>
>Reply-To: <garyp@tomtomfree.com>
>To: "'Nigel Smith'" <ns1444@hotmail.com>
>Subject: RE: A General Enquiry (or - have I been 'had'?)
>Date: Tue, 29 Nov 2005 21:06:49 -0000
>
>Nigel,
>We apologise for the implication regarding the manual, but considering
>you imply that we are trying to "rip you off" I would think this fair
>given context.
>
>Often people write without any prior recourse to the manual, not
>realising its on the disk.
>
>Anyway, we will draw a close to that as it could go on forever.
>
>I think if you could identify the version of software you are running
>that would help a lot. This is normally associated with a specific
>setting which shows version and info.
>
>If you could try and get a basic POI working that would help a lot, as
>this would clearly identify what you are running.
>
>If you get stuck, please write again and we will try and assist. The
>version, PDA, any OS and what you have tried to do will help.
>
>Gary P
>
>
>
>
>-----Original Message-----
>From: Nigel Smith [mailto:ns1444@hotmail.com]
>Sent: 23 November 2005 16:31
>To: garyp@tomtomfree.com
>Subject: RE: A General Enquiry (or - have I been 'had'?)
>
>Hi Gary
>
>I will answer the questions as asked;
>
>Q. Do you have a tomtom go or a tomtom PDA, which version ? If it’s a
>PDA is
>
>it version 5 and above ?
>
>Ans. I have a PDA running tomtom 3.
>
>Q. How do you normally use POI's that you add ? Do you drop .OV2 and
>.BMP files into your map directory ?
>
>Ans. I have never added POI's and wouldn't know how without some
>specific instructions.
>
>Q. Can you get a simple POI to work, say the tube map from our site ?
>
>Ans. As per last answer
>
>Q. Have you opened the various manuals on the disk to read them ? Have
>you read the manual that we sent you at all ?
>
>Ans. Yes - I have read all the manuals on the disk. (and no, you dont
>need to be sarcastic)
>
>I appreciate you taking the trouble to respond, I do not appreciate the
>tone
>
>of your response. I will have another crack at setting it up, however
>what is on my PDA/software does not resemble what is on your manuals.
>
>Regards,
>
>Nigel Smith.
>
>
>
>
> >From: "Gary Pearson" <garyp@tomtomfree.com>
> >Reply-To: <garyp@tomtomfree.com>
> >To: "'Nigel Smith'" <ns1444@hotmail.com>
> >Subject: RE: A General Enquiry (or - have I been 'had'?)
> >Date: Wed, 23 Nov 2005 01:24:08 -0000
> >
> >Nigel,
> >I sincerely hope that you haven’t be "had", certainly no one here
> >would
>be
> >looking to "have" anyone. Its not what we are about.
> >
> >Generally people who enquire about a new product don’t start off
> >quite so aggressively by quoting chunks of our adverts back to us, is
> >there a particular reason you feel that someone might be trying to "rip you off"
>?
> >
> >Its unlikely if that the case, we would; 1. setup a web site selling
> >something quite so obscure, surely mobile phones would get us more
> >people to rip off ?
> >2. Actually send you a disk that’s been professionally produced with
> >a detailed set of data on it and a label ?
> >
> >
> >So, perhaps you could describe the problem you are experiencing and
> >the setup you have, unfortunately your mail doesn’t detail any of this ?
> >
> >Do you have a tomtom go or a tomtom PDA, which version ?
> >If it’s a PDA is it version 5 and above ?
> >
> >How do you normally use POI's that you add ? Do you drop .OV2 and
> >.BMP files into your map directory ?
> >
> >Can you get a simple POI to work, say the tube map from our site ?
> >
> >If you can then there's no issue, the problem must be elsewhere.
> >
> >Have you opened the various manuals on the disk to read them ? Have
> >you read the manual that we sent you at all ?
> >
> >Here it is (as its also on the disk in 3 formats PDF, WORD DOC and
> >HTML ( web browser).
> >
> >Try and have a read of this, the data is on the disk and you have to
>setup
> >whichever variation of the configuration you decide you want to use.
> >
> >Basically its either a set of graduated bridges with heights, which
> >can occur as individual alerts, a single alerts of anything below
> >16ft, or a combo - which we go into detail.
> >
> >The combo gives best of both worlds, visual ID of low bridge and a
>closing
> >proximity warnings and also possibility to re-route in time prior to
> >an incorrect turning.
> >
> >Now - just in case check that you have data on the disk ? Do you ?
> >Sometimes
> >our suppliers might make a mistake. The disk will not auto install,
> >is
>not
> >made to. Like any POI data its made to be setup and configured by you
> >the user, that’s how tomtoms work.
> >
> >Since there are so many preferences involved we nor anyone could
> >create
>an
> >auto configured setup.
> >
> >So once you have checked you have data on the disk, Read the manual
> >either from the disk or the copy we have included And you still cant
> >get it to work
> >
> >Then e-mail us again and include the details of what you have.
> >
> >The only tomtom it wont work with are the old tomtom's running
> >version 4 software. See the website for details on how you can tell
> >which version
>you
> >have.
> >
> >Gary P
> >
> >
> >
> >-----Original Message-----
> >From: Nigel Smith [mailto:ns1444@hotmail.com]
> >Sent: 22 November 2005 19:26
> >To: enquiry@tomtomfree.com
> >Subject: A General Enquiry (or - have I been 'had'?)
> >
> >Hi,
> >
> >Just purchased tomtom low bridges software from you, despite my best
> >efforts
> >
> >I've not been able to add any 'low bridge' info to my system.
> >
> >You describe the software as;
> >
> >'SOFTWARE DATA PACK FOR EXISTING TOMTOM OWNERS - SOFTWARE &
> >CONFIGURATION PACK'
> >
> >You further state; 'This offering has been created for those TomTom
> >users who already have their own hardware and just require the data
> >and configuration software from us'
> >
> >Well, I do own Tomtom software and the above statement indicates this
> >is suitable software.
> >
> >It seems in fact that the software is for the 'tomtom go' devices,
> >not clearly stated on your website.
> >
> >I would appreciate your comments as I seem to have a list of low
> >bridges (freely downloadable), and certainly no SOFTWARE & CONFIGURATION PACK'.
> >What
> >
> >exactly have I paid £9.49 for ?
> >
> >Regards,
> >
> >Nigel Smith.
> >
> >_________________________________________________________________
> >The new MSN Search Toolbar now includes Desktop search!
> >http://toolbar.msn.co.uk/
> >
>
>
> ><< InstructionsForUseOfLowBridgeDataSet.pdf >>
>
>_________________________________________________________________
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[Pocketgps]

[Ollie]

I have now been in contact with tomtompoi.net and the issues have now been resolved.

The company stated that their website was infact misleading;

tomtompoi wrote; Sorry that we couldn’t have been more help and that inadvertently you bought the wrong product. We will review the website text in case a false impression is given of the versions supported by the software.

In view of the fact that they have offered a full refund I will withdraw any implication that they are fraudsters, and can confirm that tomtompoi is a legitimate business selling software.

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