Traffic on XDA Exec

[marjon]

Hi

I have just upgraded my PDA/Phone combination to the O2 XDA Exec (JasJar), having sucessfully got TomTom (v5.21) working on the device.
I set up my TomTom Traffic account put in my email address that is registered with TomTom and password I use to access my account info on the TomTom site, the device connects to the internet and the account is validated by the TomTom server.
But when i come to actually connect to to retrieve traffic data I get a message briefly flashing up asking me to activate my account at the TomTom website and no traffic updates occur.
If I retry to get the traffic data I am presented with the screen to re-enter my login and password details. If I re-enter the logon details the acount is validated but I still cannot get traffic data, I just end up looping round in the above scene.

I have visited the TomTom site but cannot find anywhere to activate my traffic account but this is a traffic account that was previously working on my previous PDA/Phone combination (although that was on an Orange account not O2)

Any advise?

marjon

[marjon]

Sorted.

I raised the issue with TomTom support, after filling in the support form I was presented with a list of possible answers to my problem.

One of which was instructions on resetting my TomTom plus services.
This option was on the second screen of the change device section.

marjon

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