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ipod
Occasional Visitor
Joined: Aug 28, 2005
Posts: 27
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 Posted: Mon Dec 12, 2005 7:54 am Post subject: AVOID EBUYER.COM! |
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buyer beware! defective units sold. no return, no exchange! customer support?   spend the extra dollar and go with a reputable etailer like amazon and buy.com! |
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StevenGourlay
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Joined: Sep 28, 2004
Posts: 808
Location: Ullapool
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| Posted: Mon Dec 12, 2005 1:59 pm Post subject: |
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if you have been sold a defective product you will be able to send the unit back for replacement/refund. Have you contact ebuyer?
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Steven Gourlay
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ipod
Occasional Visitor
Joined: Aug 28, 2005
Posts: 27
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| Posted: Mon Dec 12, 2005 10:22 pm Post subject: |
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| i contacted them by email, and called to speak with them. their response was contact lowrance. i did and lowrance told me ebuyer is not an authorized dealer, thus unable to assist me in any way! so, i was stuck with a defective merchandise! |
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peterc10
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Joined: Aug 21, 2005
Posts: 1761
Location: Kent, England
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| Posted: Tue Dec 13, 2005 11:41 am Post subject: |
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Ipod - are you from UK? If so you have lots of legislation on your side that you can use to force either ebuyer or your credit card company to refund your money. However I think from a previous post (quoting price in dollars) you are not. In which case I don't know the law elsewhere.
In the UK ebuyer has a reputation for being cheap and OK as long as nothing goes wrong. When it does go wrong their systems seem unable to cope. A recent article in our consumer magazine (Which) made exactly that point. |
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EasyD2
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Joined: Aug 13, 2004
Posts: 137
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| Posted: Tue Dec 13, 2005 11:42 am Post subject: |
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Within the first 30 days of your purchase you should deal with the reseller. How long ago did you buy the product?
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peterc10
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Joined: Aug 21, 2005
Posts: 1761
Location: Kent, England
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| Posted: Wed Dec 14, 2005 1:22 am Post subject: |
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| EasyD2 wrote: | | Within the first 30 days of your purchase you should deal with the reseller. How long ago did you buy the product? |
Legally this is not correct. The buyers contract is always and only with the seller. The manufacturer's guarantee does not affect that legal position. If the product defective (not of "satisfactory quality") your sanction is against the seller. You may choose to use the manufacturer's warranty but you do not have to.
Another safeguard is that if a product breaks down in the first 6 months it is assumed that it was defective when bought (and therefore not of satisfactory quality) and the onus is on the seller to prove otherwise. |
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